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Nortel IP Phone connection issue
Nortel IP Phone connection issue
- Hi all,
We received last week our Nortel IP Phones for our OCS deployment. Now I am deploying the phones in our envorienment. I have a issue while logging in to the phone.
This is how the phone boots
- OCS phone edition boot logo
- aquiring ip adress
- configuring NTP
- Connecting to Communications Server
- Authentication completed, retrieving user information
At the last step it went stuck, the unit displays the line for what 5 minutes and then reboots and loops in the same sequense.
I think it has to do with the certificate or Device update Service but the device has the most recent firmware installed and authentication is completed.
We do not get errors on the Front end Server, we are riunning a standard pool edition with RCC Voice deployment primarly Cisco IPT, some will use Enterprise Voice, also for this user account which is logging in to this device.
With Regards,
Jelle
Answers
Hi,
These are the forums for the Business Productivity Online Services and therefore I am unable to help you with this problem. You should consider posting your question at http://social.technet.microsoft.com/Forums/en-US/category/uccommunityreadiness
Hope this helps
-William Fiddes- Marked As Answer byWilliam Fiddes - BPOS SupportMSFT, ModeratorMonday, November 16, 2009 11:27 PM
All Replies
- Some more information:
CA certificate is imported from our Enterprise CA server with the command certutil -f... RootCA. Certificate is installed succesfully the command reported.
Is there a way to turn on debuglogging for this sort of issues on the OCS server?
Last update status of the phone is 0x0/200 which I think is oke. Can someone ack that? Hi,
These are the forums for the Business Productivity Online Services and therefore I am unable to help you with this problem. You should consider posting your question at http://social.technet.microsoft.com/Forums/en-US/category/uccommunityreadiness
Hope this helps
-William Fiddes- Marked As Answer byWilliam Fiddes - BPOS SupportMSFT, ModeratorMonday, November 16, 2009 11:27 PM
