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AnswerSearch function does not work

  • Monday, October 19, 2009 4:54 PMCSantomassimo Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    We have uploaded Word and Acrobat (.PDF) documents into a document library in SharePoint Online.  The seach function does not work -- it produces no results for searches of keywords found either in the titles or the bodies of the documents.  Any suggestions for how to get the search function to work?  We called Tech Support, but so far, they have not been able to resolve the problem.  Thanks!
     

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  • Monday, October 19, 2009 11:20 PMMcGeeky Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi CSantomassimo. I have found it can take up to 24 hours for SharePoint Online to index word and PDF documents. How long has it been since you uploaded the documents?

    Other things to check: ensure that your document library has been set to be included in the search results by looking at the advanced settings (it should be by default). Also note that search results are security trimmed so if you don't have rights to view the documents you won't see the search results.

    Hope this helps.

    Myles

    http://twitter.com/mjthinkscape
     
  • Tuesday, October 20, 2009 10:19 AMCSantomassimo Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thanks for your post.  All of the items that you mentioned are enabled.  The users have perrmission to see the docs, and the docs have been in the Library for more than a week.  I am still stuck.
     
  • Tuesday, October 20, 2009 10:36 AMMcGeeky Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi CSantomassimo. Check with support if the indexing service is running. This recent post indicates that the indexing service can be left in a stopped state after an upgrade (check the second to last comment): http://social.technet.microsoft.com/Forums/en-US/onlineservicessharepoint/thread/55e745b9-353f-40d3-961a-d3dce57e0280

    Regards,

    Myles

    • Proposed As Answer byMcGeeky Tuesday, October 20, 2009 4:13 PM
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  • Tuesday, October 20, 2009 4:05 PMCSantomassimo Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Thanks, Myles.  Microsoft confirmed that the problem is on their end, with the server farm that houses our collection.  No ETA for fixing the problem, but at least we isolated the source.  Thanks for your help.

    --- Chris