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Sharepoint constant login prompt
Sharepoint constant login prompt
- We recently rolled out a 50 user Sharepoint Online site to a client. When they access the site they are prompted for a username and password which they enter. But then each time they access an Office document in the site they are prompted for the username and password again which is obviously pretty frustrating and time consuming. There's no problem access pdf etc, just Office docs.
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This sounds to me like they have not installed the sign in tool. The sign in tool identifies a user to SharePoint Online automatically; when you first log in and each time you access an Office document.
If you don't have the sign in tool, then your web browser and Office are behaving as expected: Office runs separately to the browser session so when you go to access a document, Office has to authenticate you.
You can mitigate this to some extent by checking the box that asks to save your username and password.
Ultimately, the process is easier if the sign in tool is installed.
Hope this helps.
Myles
http://www.thinkscape.com- Proposed As Answer byTroy Hopwood [MSFT]ModeratorTuesday, October 06, 2009 2:02 AM
- McGeeky,
What is this sing in tool you are talking about. Is it a patch or hotfix, or something you can download? Or is it already part of MS Office that you just need to turn on? Thanks.
Anthony - Hi Roscoep. The sign in tool is a standard part of the Microsoft Online Services offering. It is free to download for all subscribers.
You can download it from here: http://www.microsoft.com/downloads/details.aspx?familyid=5C2CA866-4107-4AE5-98D5-76BF1B18FF87&displaylang=en
Or by simply navigating to the home page of Microsoft Online Services which in my case would be: https://home.emea.microsoftonline.com and selecting the first option to download the sign in tool.
Regards,
Myles
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