Can't Install the Sign-in Assistant for Office 365, no download link on page, keeps erroring when trying to install
Tuesday, January 17, 2012 4:29 PM
Signed up for Office365 Pro, installed and setup my outlook, word, etc. Now i get a pop up asking for me to install the sign-in assistant. It tries and tries and eventually fails and directs me to MS page with info on how to obtain the sign in assistant. Well the problem is that the page DOES NOT HAVE A LINK TO INSTALL IT. It says "to install, click here" there is NO link.. So i either need an actual link to manually download the sign in assistant, or have MS add the link to the page.. which i doubt will happen in a timely fashion.
Anyone out there that can help, i will be very thankful!
Wednesday, January 18, 2012 5:01 PM
Here is the link that claims to have a download link to install it, but none exists.
- Edited by Nate Mullen Wednesday, January 18, 2012 7:48 PM
Tuesday, March 06, 2012 5:59 PMI'm having the same issue. I have a user whose credentials are insufficient but Windows 7 isn't prompting me to do the install as Administrator...sure would be nice to have an executable to right-click and do "Run as different user".
Tuesday, March 27, 2012 10:55 PMThis doc should help. It includes a link to the Sign-in Assistant: http://community.office365.com/en-us/w/administration/manually-install-office-365-desktop-updates.aspx
- Proposed As Answer by Daniel Trautman Tuesday, March 27, 2012 10:56 PM
Monday, June 11, 2012 1:15 PM
Uninstall and re-install the application to get the sign-in assistant...
I am assuming - probably incorrectly - that you are using Office 365, you should use the Live account ID assigned to your 365 account and not any other live email address you may normally use.
[EDIT] I have found the solution thanks to using the correct and sensible search. I was looking for re-installing, actually what I wanted was to re-run the sign-in assistant. Which is a little more complicated than it needs to be - but we are not talking about notepad here.
Thanks to that search, I found:
- That we are looking for OSAUI.EXE which I found at
- C:\Program Files\Common Files\Microsoft Shared\OFFICE14
- Go to the command prompt and cd to the above path
- type: osaui /k
- enter your 365 live email address and password and all should be good.
Hope this helps