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Operations Manager Agent won't download configuration

Answered Operations Manager Agent won't download configuration

  • Wednesday, August 05, 2009 2:08 PM
     
     
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    Hello,

    We have a problem with an Operations Manager Agent that keeps logging this event after a manual install + approve:

    OpsMgr has no configuration for management group **** and is requesting new configuration from the Configuration Service.

    Our setup:
    Operations Manager 2007 R2

    The problem-agent is installed on a windows server 2003 32bit domain controller. The agent is running as local system. We see the agent connecting in the event log of the RMS.
    The agent does appear as pending after install, we are able to approve it.

    This is the only agent giving problems.
    We have checked DNS, netstat, ... I have run the hslockdown tool.
    I have tried restarting services on the domain controller, on the RMS. I have restarted both servers.
    The agent is located in a branch office. Other agents in the branch office work fine.

    I don't know where to look next, so any help is appreciated.

    Regards,
    Jeroen
     

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  • Wednesday, August 05, 2009 3:17 PM
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    warning and critical errors from the OpsMgr Event Log on that system would be helpful to get to the source of the issue.
    Pete Zerger, MVP-OpsMgr and SCE | http://www.systemcentercentral.com
     
  • Wednesday, August 05, 2009 6:28 PM
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    Hi

    I have this on one server and have been working with MSFT support for the last few weeks with it. I did "solve" it a couple of days ago by seeing what happened if I made the RMS the Primary Management Server for the agent and suddenly it sprang into life. Changed it back to an MS and it just "hung there" ... waiting for configuration that never came. A Netstat on the MS shows that it is connected but nothing happened.

    As such I don't have a resolution but if you do have another management server, you could try pointing the agent at that on install and see if it does the trick.

    I'll keep you posted if we do fix it on the MS.

    Cheers

    Graham


    View OpsMgr tips and tricks at http://systemcentersolutions.wordpress.com/
     
  • Thursday, August 06, 2009 7:32 AM
     
     
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    Pete,

    This is the startup sequence for the agent:

    Event Type: Information
    Event Source: Health Service ESE Store
    Event Category: General
    Event ID: 100
    Date:  6/08/2009
    Time:  9:21:20
    User:  N/A
    Computer: *
    Description:
    HealthService (1680) The database engine 5.02.3790.3959 started.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: Health Service ESE Store
    Event Category: General
    Event ID: 102
    Date:  6/08/2009
    Time:  9:21:20
    User:  N/A
    Computer: *
    Description:
    HealthService (1680) Health Service Store: The database engine started a new instance (0).

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Warning
    Event Source: HealthService
    Event Category: Health Service
    Event ID: 2119
    Date:  6/08/2009
    Time:  9:21:20
    User:  N/A
    Computer: *
    Description:
    Active Directory Integration has been disabled because this Health Service is running on a Domain Controller.  To suppress this message, set the value 'SYSTEM\CurrentControlSet\Services\HealthService\Parameters\ConnectorManager\EnableADIntegration' in the registry to '0'.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: HealthService
    Event Category: Health Service
    Event ID: 2017
    Date:  6/08/2009
    Time:  9:21:20
    User:  N/A
    Computer: *
    Description:
    Active Directory integration has been disabled.  To enable Active Directory integration, set the value 'SYSTEM\CurrentControlSet\Services\HealthService\Parameters\ConnectorManager\EnableADIntegration' in the registry to '1'.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: OpsMgr Connector
    Event Category: None
    Event ID: 20063
    Date:  6/08/2009
    Time:  9:21:20
    User:  N/A
    Computer: *
    Description:
    Active Directory Integration has been disabled for management group *.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: OpsMgr Connector
    Event Category: None
    Event ID: 21022
    Date:  6/08/2009
    Time:  9:21:21
    User:  N/A
    Computer: *
    Description:
    No certificate was specified.  This Health Service will not be able to communicate with other health services unless those health services are in a domain that has a trust relationship with this domain.  If this health service needs to communicate with health services in untrusted domains, please configure a certificate.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    Event Type: Information
    Event Source: HealthService
    Event Category: Health Service
    Event ID: 2002
    Date:  6/08/2009
    Time:  9:21:21
    User:  N/A
    Computer: *
    Description:
    Management Group "*****" was started.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: OpsMgr Connector
    Event Category: None
    Event ID: 21023
    Date:  6/08/2009
    Time:  9:21:21
    User:  N/A
    Computer: *
    Description:
    OpsMgr has no configuration for management group **** and is requesting new configuration from the Configuration Service.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.Event Type: Information
    Event Source: HealthService
    Event Category: Health Service
    Event ID: 7006
    Date:  6/08/2009
    Time:  9:21:21
    User:  N/A
    Computer: *
    Description:
    The Health Service has published the public key [A8 3C AD AF 7D 7D E7 B8 46 3A 43 7B E8 44 E0 FD ] used to send it secure messages to management group *****.   This message only indicates that the key is scheduled for delivery, not that delivery has been confirmed.

    --> I can see the delivery at the RMS.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: HealthService
    Event Category: Health Service
    Event ID: 7019
    Date:  6/08/2009
    Time:  9:21:21
    User:  N/A
    Computer: *
    Description:
    The Health Service has validated all RunAs accounts for management group ****.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Then it just sits there and logs event 21023 every 5 minutes:

    Event Type: Information
    Event Source: OpsMgr Connector
    Event Category: None
    Event ID: 21023
    Date:  6/08/2009
    Time:  9:26:26
    User:  N/A
    Computer: *
    Description:
    OpsMgr has no configuration for management group **** and is requesting new configuration from the Configuration Service.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




    @ Graham:
    The problem indeed looks similar to the one you described.
    unfortunatley, I don't have an other MS. I tried removing the MS information from the registry, restarting the agent, and then adding the info again. Didn't work.

    Thank you for the replies so far.

     
  • Monday, August 10, 2009 8:14 AM
     
     
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    Pete,

    Is the information above sufficient?

    Edit: I now have a second agent facing the same issue. Worked fine before, no changes recently. Now it is a Windows 2000 Server located on the LAN.
    So we can exclude the domain controller and WAN cause.

    found a simular issue: http://social.technet.microsoft.com/Forums/en-US/operationsmanagergeneral/thread/5a3c2df6-f490-46d6-8551-163dbfc349c5
    • Edited by jemaz Monday, August 10, 2009 2:06 PM
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  • Tuesday, August 11, 2009 7:54 AM
     
     Answered
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    Just want you to know, I was able to solve the issue using "reload configuration" from the tasks pane in the agent health state view.
    • Marked As Answer by jemaz Tuesday, August 11, 2009 7:54 AM
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  • Wednesday, June 09, 2010 7:25 PM
     
     
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    where do i find the task "reload configuration" .. exactly?  i am new to scom and still finding my way around.

    I have a similar issue.. one agent was talking to an old MGMT group and it still had an older agent version (scom) installed when i tried to push this new agent.  After discovering that, i removed this agent from my SCOM environment, manually uninstalled the old agent/client; pushed the new agent/client from my current environment and it seemed to load ok.  Client/Agent event viewer is connected to my new server but it is logging the following event #212023:

    OpsMgr has no configuration for management group XYC.corp and is requesting new configuration from the Configuration Service.

    in my opsmgr console, the mgmt server status for this agent is "not monitoring"  .. i deleted in the agent from the administration tab under "agent managed" and then it showed  up in "pending mgmt" so i approved management but it never goes into "healthy state" and stays as "not monitored" state.

    any ideas for resolution is appreciated

    thanks

     
  • Wednesday, June 09, 2010 8:06 PM
     
     
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    You go to the agent state view in the monitoring pane, you click on the agent, and on the right, in the action column, you will have "Reload Configuration".

    Concerning the agent that you try to push, is the server in the same domain ?

    Christopher Keyaert - My blog : http://www.vnext.be
     
  • Tuesday, August 07, 2012 6:37 PM
     
     
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    Thanks jemaz and Christopher Keyaert, your answer was usefull for me.