Sign in
 
Home20132010Other VersionsLibraryForumsGallery
TechCenter >
> 
> 
Preview pane: "Download the rest of this message now"

Answered Preview pane: "Download the rest of this message now"

  • Wednesday, June 09, 2010 1:40 AM
     
     
    Sign In to Vote
    0

    When i click an email, the Preview pane does not show the full meesage of the email. It shows "Download the rest of this message now" butten instead. I have to click this button to download the full message. This issue is not related to Exchange Server because I setup Outlook in another computer for my profile and this issue does not occur. Other collegues do not encounter this issue either.

    How to fix this issue to let it show the full message in the Preview pane? I use Outlook 2007.

      

     

All Replies

  • Wednesday, June 09, 2010 8:20 AM
     
     
    Sign In to Vote
    1

    Looks like you have configured Outlook to download only headers. Do the following to correct this:

    • Select Inbox | CTRL+ALT+S, which will bring up the Send/Receive Groups dialogue box.
    • Select "All Accounts" and click Edit.
    • Choose "Download complete item including attachments".
    - Thanks, Jinesh.
     
  • Wednesday, June 09, 2010 9:49 AM
     
     
    Sign In to Vote
    0

    Thanks. But all the folders such as Inbox have already been set as "Download complete item including attachments". Any other ideas?

     
  • Tuesday, June 15, 2010 3:32 AM
     
     
    Sign In to Vote
    0
    Anyone here? MSFT?
     
  • Tuesday, June 15, 2010 5:38 AM
     
     Answered
    Sign In to Vote
    1

    Can you check if the behavior changes if you start Outlook in safe mode?

    • Quit Outlook (and Office Communicator)
    • Through Task Manager, make sure Outlook.exe (and Communicator.exe) is not running.
    • Start Outlook while holding the CTRL key down.
    You could also create a new Outlook profile and see if it helps.
    - Thanks, Jinesh.
     
  • Monday, May 02, 2011 6:06 PM
     
     
    Sign In to Vote
    0
    Thanks for this post. It helped me solve my issue!
     
  • Monday, June 06, 2011 6:28 PM
     
     
    Sign In to Vote
    1
    I tried but no change... can you help me?
     
  • Wednesday, June 15, 2011 1:37 PM
     
     Proposed Answer
    Sign In to Vote
    3
    In the lower right hand corner of your Outlook there will be a status as to the connection type. Click it and make sure that "Download Full Items" is selected. I had the same issue as you and my connection status read "Connected to Microsoft Exchange (Headers)". When I clicked it and selected "Download Full Items" the status changed to "Connected to Microsoft Exchange" and my issue cleared up.
    • Proposed As Answer by superbrad9 Thursday, February 16, 2012 3:45 PM
    •  
     
  • Wednesday, September 28, 2011 10:30 PM
     
     
    Sign In to Vote
    1
    Your 2007 Outlook client is probably running in cache mode: Select File,  then select Cached Exchange mode, and there you will see options to "Download Headers"Only" or "Download Full Items".  By default Outlook may also turn on: On Slow Connections Download Headers Only".   My problem was a slow connection so this switch made it so only headers downloaded...  
     
  • Thursday, February 16, 2012 3:46 PM
     
     
    Sign In to Vote
    0
    That did it!  thank you!  This was driving me CRAZY!
     
  • Wednesday, October 17, 2012 3:52 PM
     
     
    Sign In to Vote
    0

    Dont know why it started doing this.... Tried everyone's suggestion but it didnt work. 

    So i came to this.   Thanks B. Crossland!!  That was so annoying.