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E-mails disappears when moved from "Inbox" to another folder

Answered E-mails disappears when moved from "Inbox" to another folder

  • Friday, April 27, 2012 12:38 PM
     
     
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    Hi Everybody,

    I already checked the existing topics concerning folders or mails disappearing but it didn't solve my case.

    The situation is as follow:

    From Outlook 2010 32bits client a user move an e-mail from the Inbox to another folder, of course the e-mail disappears from the Inbox but doesn't appear at the destination folder. After a while it appears to the desired folder.

    The user told me that it doesn't appear from the Outlook client but it appears when viewing from the OWA.
    Shutdown and open Outlook again doesn't make the e-mail appearing.

    So far I have two users with that problem and the others are fine.

    The system is Outlook 2010 with Exchange 2010. 

     

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  • Monday, April 30, 2012 6:40 AM
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    Please help to check the following:

    Step 1, move items via OWA, check if it will work as normal. (I suppose it should.)

    Step 2, add the user to a test machine, check if the problem would still occur

    ------If it still occurs, try to create a new mailbox for the user
    ------If it won't occur, go to step 3

    Step 3, run Outlook in safe mode to determine if it is 3rd-party add-ins related.

    ------If it won't occur in safe mode, try to disable all the add-ins and enable them one by one to find out which one would cause the issue.
    ------If it still occurs in safe mode, go to step 4

    Step 4, run Windows in clean boot mode to determine if it is 3rd-party services related.

    ------If it won't occur in clean boot mode,  try to follow the steps in the kb article: http://support.microsoft.com/kb/929135
    ------If it still occurs in clean boot mode, please post back and let's try to find other solutions. 

    Max Meng

    TechNet Community Support

     
  • Wednesday, May 02, 2012 12:46 PM
     
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    Ok, the problem was related to the View settings of Outlook.... the user found it by itself :)

    Thanks for your help.

    • Marked As Answer by Atlantis75 Wednesday, May 02, 2012 12:46 PM
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