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Content disappearing when forwaring Outlook Message (.msg) Files with attachments

Unanswered Content disappearing when forwaring Outlook Message (.msg) Files with attachments

  • Tuesday, February 08, 2011 2:53 PM
     
     
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    Hi Guys,

    I open up an email that includes an attachment using Outlook 2007 and I go "File" -> "Save As" to save the email file to my desktop (*.msg).

    I then double click the saved .msg file on my Desktop and it opens up in Outlook as per normal - displaying the saved email as expected.  When I click forward within that opened mail, the original content of the mail (body text) is removed leaving only the attachment.

    This does not happen if the mail has no attachments... I am able to reproduce this on more than one PC using Outlook 2007.

    Any Ideas?

    Craig

     

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  • Monday, February 14, 2011 7:14 AM
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    Hi,

     

    It might be related to the encoding.

     

    Try going to View | Encoding and setting it for UTF-8.

     

    Best Regards,

     

    Sally Tang

     

     
  • Monday, March 14, 2011 11:07 AM
     
     
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    Hi Sally,

     

    Thank you for your post, I tried but this but unfortunately this doesn't help.

    The weird thing is this is happening on more than just one computer (With Outlook 2007 installed)

     

    Regards,

    Craig

     
  • Monday, November 28, 2011 5:12 PM
     
     
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    Having the same issue. Did you find a fix?
     
  • Tuesday, May 22, 2012 2:59 PM
     
     
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    We are also seeing this very same issue.  Considering we use a document management system that stores all of our emails in .msg format, our users are seeing this crop up multiple times a day.  Anyone have a workaround?
     
  • Wednesday, May 30, 2012 12:10 PM
     
     
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    Morning,

    I have had this issue since New Outlook 2007 install.

    Any news on this yet or did anyone find the answer some where else?

    Donna