Wednesday, September 19, 2012 5:54 PM
We're having a host of issues that may translate to Outlook not being an ideal client for IMAP, but I am hoping the forum can provide insight to determine if it's a provider issue or a MS issue.
Specifically, we're having an issue using Outlook 2010 with the IMAP solution from GoDaddy.
After email is received in the Inbox, if the user manually moves emails to non-IMAP folders (an offline PST), they will appear to move to the folder, but then reappear in the inbox a short time later. This also happens with deleted emails- they'll disappear from the inbox only to reappear a short time later. If you check webmail, you will see that the moved or deleted email still resides in the inbox. (Note- if you are working in webmail with Outlook open and delete a message from within webmail, it's instantaneously deleted from the Outlook client, which is great, but we need it to work from within the Outlook client this way too- it deletes or moves immediately on the server).
It seems that what is happening is that either Outlook is not sending the proper command to the server that a message was moved or deleted OR perhaps the server gets the command, but fails to perform the action.
GoDaddy said that the only thing it could be is a "known Outlook issue" wherein message flags are not being delivered to their servers from the Outlook client. I've asked a number of reliable engineers and they've never heard of this issue (but think IMAP is wonky in general).
I have a harder time accepting that because other IMAP accounts seem to work in Outlook, and if flags/commands were not being sent from Outlook, then in theory, none of these accounts should work. Additionally, it's not consistent- sometimes it does work.
Outlook settings are correct according to the provider. Also, in Outlook, under More Settings->Deleted Items we DO have the Purge items when switching folders online option checked, as most of the time, we do want the deleted items to go away if we switch folders. I have noticed that sometimes, but not always, if I move/delete a message and then switch into the folder where it was moved to check that it is there (or another folder entirely to do other work), it doesn't return to the inbox as described above. It's not reliable, and isn't a real solution to the issue, and is not practical to do every time.
It's a huge problem for us because if you spend 40 minutes filing away your email only to have it all pop back to where it was, you've wasted a huge amount of time.
Any thoughts greatly appreciated.
Thursday, September 20, 2012 12:19 PMModerator
Here is what you may try:
1. Firewall and anti-virus software. Turn it off to check the result
2. Any add-ons effected. Start Outlook in safe mode to test. ("Outlook.exe /safe")
3. Test compact the folder after deleting an email. It might be an known issue with Thunderbird client.
4. Any mobile phone sync with account? Remove all mobile device if you have.
- Marked As Answer by Tony Chen CHNModerator Tuesday, September 25, 2012 8:20 AM
Friday, November 30, 2012 12:12 AM
I have been having the very same issue with Outlook 2010 and Godaddy IMAP. If you find the solution, please post it back here!
Friday, December 28, 2012 8:41 PM
Add me to the list with this same problem.
New PC, with new install of Outlook 2010. I'm hooking up to GoDaddy's IMAP server, using same settings I had with old PC and Outlook 2007. I can send and receive emails, but I now have 2 issues I did not have before:
- When in Outlook, if I delete an email from the inbox, it reappears with the next send/receive instance.
- Everytime Outlook does a send/receive, it takes several minutes to complete folder synchronization with the IMAP account.
I've contacted GoDaddy, and they told me that my settings are correct. They were thinking it might be an Outlook issue, or an issue with something else that might be hooking up to the server. I told them the only other thing hooking up to retrieve email was a Blackberry, and it's using RIM's IMAP service.
Saturday, January 05, 2013 3:01 PM
I had the same problem with MS Outlook 2010 and GoDaddy iMap accounts. The problem turned out to be the Avast Anti-Virus software. Avast puts a shield between Outlook and the iMap server so essentially Outlook is communicating with Avast and Avast is communicating with the iMap server. All incoming and outgoing traffic between the two is then scanned for virus signatures.
The problem went away when I turned off the email shield. Most AV software products work in this manner, so the first thing I would try after verifying the configuration of Outlook is correct is to turn off the email scanning in your AV software. This doesn't mean you are unprotected, if you try to open an attachment, which you shouldn't ever do, the AV software will still scan it and catch the virus.
Hope this helps,
- Proposed As Answer by Diane Poremsky [MVP]MVP Saturday, January 05, 2013 9:54 PM