Email vanishes when sending PDF
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Thursday, March 15, 2012 11:38 AM
I've a bit of a strange one that hopefully someone on here can answer.
When a user creates a PDF document in Adobe Acrobat 9, they can click a button that says something like send PDF.
This then opens Outlook and attaches the PDF file into a new email.
User can add recipients and send the email. Everything looks fine.
However the email doesn't appear in the Outbox, Sent Items or the recipients Inbox, it just disappears.
Anyone got any ideas on why this happens?
All Replies
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Thursday, March 15, 2012 11:52 AM
What happens once the email has been sent? Or does it vanish before then?
Can you try in safe mode and see if that works?
Does this happen to all users or just this one?
Tried a new OLK Profile?
Sukh
- Marked As Answer by Tony Chen CHNModerator Tuesday, March 27, 2012 5:17 AM
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Thursday, March 15, 2012 12:04 PM
Propably you block this kind of files.
Instal this free add to unblock attachments: CodeTwo Attach Unblocker
If that not help that you should chceck errors in PST file.
Find scanpst.exe at your hard drive & run.
Oskar Shon, Office System MVP
Press
if Helpful; Answer when a problem solved -
Wednesday, May 23, 2012 2:33 PMWe are experiencing the same issue. We have some users (not all) that have the same problem. Any ideas?
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Wednesday, May 23, 2012 2:39 PMCan you answer those question?
Sukh
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