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QuestionProfile Sync - Error 5553 and 7888

  • Friday, October 30, 2009 4:55 PMkb005 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    I have been trying to figure this out for 2 weeks and tried a lot of suggestions on the web. Basically I am getting the errors before. A little information:
    -Using SharePoint Server 2007 enterprise edition
    -Has SP1 and the Infrastructure update in there
    -below error occurs every hour for different sites (5553 & 7888)
    -today I also started getting more access denied error messages. No passwords, accounts have been changed.

    Here is what I have tried:
    -tried clearing timer service cache
    -I have followed suggestions in posts such as: http://vspug.com/rlangley/2007/10/10/failure-trying-to-sync/
    and I have issued:
     stsadm- o preparetomove -Site http://whatevertheguiltysiteis -OldContentDb   <GUID of the contentdb listed in event log error>
    and
    stsadm -o sync -deleteolddatabases 0

    the error goes for that site but then starts for another. Also, since I already have infrastructure update according to some posts I should not be doing above. I believe all I am doing is disabling sync on these sites so now the error does not happen.

    What can be the cause of this access denied?
    What service account does the profile sync operation use? is it the sharepoint timer service account?

    5553:
    failure trying to synch site 9976d17d-c151-40b3-822d-09afbb401eb4 for ContentDB 6a64d2b2-d383-475f-bfb4-59d4bbb3d3a8 WebApp 7e518a60-ed19-4755-a4a2-4dc43e5b9d71.  Exception message was Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)).

    7888:
    A runtime exception was detected. Details follow.
    Message: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

    Techinal Details:
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at Microsoft.SharePoint.SPGlobal.HandleUnauthorizedAccessException(UnauthorizedAccessException ex)
       at Microsoft.SharePoint.Library.SPRequest.UpdateField(String bstrUrl, String bstrListName, String bstrXML)
       at Microsoft.SharePoint.SPField.UpdateCore(Boolean bToggleSealed)
       at Microsoft.SharePoint.SPField.Update()
       at Microsoft.Office.Server.UserProfiles.SiteSynchronizer.UserSynchronizer.PushSchemaToList(Boolean& bAddedColumn)
       at Microsoft.Office.Server.UserProfiles.SiteSynchronizer.UserSynchronizer.SynchFull(Boolean ignoreIsActive)
       at Microsoft.Office.Server.UserProfiles.SiteSynchronizer.Synch()
       at Microsoft.Office.Server.Diagnostics.FirstChanceHandler.ExceptionFilter(Boolean fRethrowException, TryBlock tryBlock, FilterBlock filter, CatchBlock catchBlock, FinallyBlock finallyBlock)

    Error 7894:
    Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at Microsoft.SharePoint.SPGlobal.HandleUnauthorizedAccessException(UnauthorizedAccessException ex)
       at Microsoft.SharePoint.Library.SPRequest.GetWebMetainfo(String bstrUrl)
       at Microsoft.SharePoint.SPWeb.GetProperties()
       at Microsoft.SharePoint.Utilities.SPPropertyBag..ctor(GetProperties getProperties, UpdateProperties updateProperties)
       at Microsoft.SharePoint.SPWeb.get_Properties()
       at Microsoft.Office.RecordsManagement.Holds.Hold.HasRecordsCenter(SPSite site)
       at Microsoft.Office.RecordsManagement.Internal.RecordsRepositoryJobDefinition.Execute(Guid targetInstanceId)

    Error 5016:
    Expiration Service for site http://xxx:14429/ssp/admin failed.
    Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

    Error 7892:
    HoldProcessAndReport for site http://xxxx:14429/ssp/admin failed.
    Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at Microsoft.SharePoint.SPGlobal.HandleUnauthorizedAccessException(UnauthorizedAccessException ex)
       at Microsoft.SharePoint.Library.SPRequest.GetWebMetainfo(String bstrUrl)
       at Microsoft.SharePoint.SPWeb.GetProperties()
       at Microsoft.SharePoint.Utilities.SPPropertyBag..ctor(GetProperties getProperties, UpdateProperties updateProperties)
       at Microsoft.SharePoint.SPWeb.get_Properties()
       at Microsoft.Office.RecordsManagement.Holds.Hold.HasRecordsCenter(SPSite site)
       at Microsoft.Office.RecordsManagement.Internal.HoldReportJobDefinition.Execute(Guid targetInstanceId)

    Error 3763:
    Processing policy updates for site http://xxxxx:14429/ssp/admin failed.
    Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

     

All Replies

  • Monday, November 02, 2009 2:12 AMLambert QinMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi kb005,

     

    Lots of errors are involved in this is issue and I could not simply indentify whether it is caused by SharePoint Timer Service account or other accounts.

     

    I suggest you to reset all the service accounts following KB934838 (http://support.microsoft.com/kb/934838) for a quick resolution.

    Especially to the SharePoint Timer Service account and Shared Services Provider (SSP) service account.

     

    Let me know the result if possible.

     

    Lambert Qin

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact mtngfb@microsoft.com  

    Sincerely,
    Lambert Qin
    Posting is provided "AS IS" with no warranties, and confers no rights.
     
  • Tuesday, November 03, 2009 6:23 AMkb005 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Lambert,

    Can I provide any additional info that could help identify the underlying cause? What are some of the possibilities?

    The user accounts or their passwords have not been changed since installation. I have read some posts that recommend doing service account updates in above KB only when required.

    Thanks,
    Kunal
     
  • Wednesday, November 04, 2009 7:07 AMLambert QinMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Kunal,

     

    Glad to know you would like to provide me more information for further troubleshooting your issue.

     

    I understand that you have not changed the service account password for a long time, however, there is a possibility that a Password Policy forces current password to expired within a specific time.

    If possible, please change all the service account following KB934838 (http://support.microsoft.com/kb/934838) and verify it is helpful for your issue.

     

    If the action is not helpful, please collect SPSReports on all of your servers that host SharePoint and send them to the workspace for further investigation (If you are not sure how to do that, please refer to steps at the end of the reply.)

    Workspace URL: (https://sftasia.one.microsoft.com/ChooseTransfer.aspx?key=9c771bce-784f-4acc-925a-05a9af92811e)

    Workspace Password: -q8g{d@kX3MF]U

     

    To capture SPSReports, please follow the steps:

    1)      Download the SPSReport tool from http://spsreport.codeplex.com/

    2)      Run the SPSReport.exe on the WFE and Application Server.

    3)      Choose option 3 (Full).

    4)      On your system a CAB file will be generated in the %systemroot%\SPSReports\Portal\rpt\Cab directory called %COMPUTERNAME%_SPSReports.CAB.

    5)      The CAB file will contain the reports generated by the SPS Reporting Tool.

    6)      Send the cab file to the workspace.

     

    Thanks for your cooperation.

     

    Lambert Qin

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact mtngfb@microsoft.com  

    Sincerely,
    Lambert Qin
    Posting is provided "AS IS" with no warranties, and confers no rights.
     
  • Thursday, November 05, 2009 2:57 PMkb005 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Lambert,

    Thanks for the additional information. I will try to gather the information you have recommended. A couple of notes about the accounts/passwords:

    They have not expired as I can login with them still. The other odd thing is these errors dont happen for all the sites. They happen for only 2 sites. There are probably 20 site collections in our farm. However the errors below are happening for only 2 sites.

    The two sites are:
    1) one particular say http://moss/siteX (not different in anyway from the others)
    2) oddly its the ssp site. http://xxx:14429/ssp/admin

    Error 5016:
    Expiration Service for site  http://xxx:14429/ssp/admin failed.
    Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

    Error 7892:
    HoldProcessAndReport for site  http://xxx:14429/ssp/admin failed.
    Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at Microsoft.SharePoint.SPGlobal.HandleUnauthorizedAccessException(UnauthorizedAccessException ex)
       at Microsoft.SharePoint.Library.SPRequest.GetWebMetainfo(String bstrUrl)
       at Microsoft.SharePoint.SPWeb.GetProperties()
       at Microsoft.SharePoint.Utilities.SPPropertyBag..ctor(GetProperties getProperties, UpdateProperties updateProperties)
       at Microsoft.SharePoint.SPWeb.get_Properties()
       at Microsoft.Office.RecordsManagement.Holds.Hold.HasRecordsCenter(SPSite site)
       at Microsoft.Office.RecordsManagement.Internal.HoldReportJobDefinition.Execute(Guid targetInstanceId)

    Error 3763:
    Processing policy updates for site  http://xxx:14429/ssp/admin failed.
    Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))


    Another Update:
    I am not seeing the Profile Sync Error anymore. What I did was run the following commands:

    stsadm -o preparetomove -contentdb SQLSERVER:DBNAME -site http://xxx

    stsadm -o deletecontentdb -url http:/xxx -databaseserver SQLSERVER -databasename DBNAME

    stsadm -o addcontentdb -url http://xxx -databasename DBNAME -databaseserver SQLSERVER


    Thanks,
    Kunal
     
  • Thursday, November 05, 2009 3:01 PMkb005 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Lambert,

    Another question. Can I run the commands to reset service accounts and use the same service accounts? Corporate policy makes it a bit difficult to create new accounts...

    Thanks,
    Kunal
     
  • Friday, November 06, 2009 1:50 AMLambert QinMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Kunal,

     

    You could run the commands to reset service accounts and use the same service accounts.

     

    I am afraid I could not find which account cause the “Access is denied” error in your issue.

    I would like to ask two more questions to narrow down your issue.

    1.       Which content database does the http://moss/siteX belong to? is there any other site collections in the same content databases?

    2.       Does the web application hosts the http://moss/siteX associate with the http://xxx:14429/ssp/admin SSP? Is there any other web application under the same SSP?

     

     

    Lambert Qin

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact mtngfb@microsoft.com  

    Sincerely,
    Lambert Qin
    Posting is provided "AS IS" with no warranties, and confers no rights.
     
  • Monday, November 09, 2009 2:38 AMkb005 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Lambert,

    Here are answers to your questions
    1) It belongs to a content db called WSS_Content_MOSS_X. There are other site collections on that content db
    2) Yes there is only 1 SSP and yes this web app is associated with that SSP. That SSP has other web apps as well.

    I am wondering if the timer service that encounters this error quits after the first site collection it sees this error in and does not attempt the same service on other site collections..not sure about the inner workings of these services.

    Thanks,
    Kunal
     
  • Monday, November 09, 2009 9:41 AMLambert QinMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Kunal,

     

    Thanks for your update.

     

    Based on your updates, your issue is narrowed down to the specific site collection.

    To be honest, I am not sure what are the Expiration Service, HoldProcessAndReport and Processing policy updates which are mentioned in logs.

    So I could not give you further information on this.

     

    I am not sure if resetting the service account helps for your issue. if not, could I know if recreating a SSP is acceptable?

     

    If it is acceptable, please create a new SSP and change the association of the problematic web application which host the site collection to the new SSP.

    After that, verify whether the issue error is existed on the new SSP.

     

    Let me know the result if possible.

     

    Lambert Qin

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact mtngfb@microsoft.com  

    Sincerely,
    Lambert Qin
    Posting is provided "AS IS" with no warranties, and confers no rights.