sharepoint, explorer view, and IE8 error
- Update: Thank you for all of your replies, but still no luck. Just to clarify, this is SharePoint 2003 running on a W2K3 Server box with an XP machine with SP3 attempting to view documents within "Explorer View" withing Sharepoint.
I do not see an "Actions" tab. I am assuming that is with SharePoint 2007?
Again, any help is appreciated.
Thank you.
mcp
I recently upgraded a user to IE8. After doing so I was notified that user can no longer view documents in Explorer View within Sharepoint. When attempting to do so they get the following error: Explorer View requires Internet Explorer 5.0 or greater and Web Folders. I almost get the feeling that this is a permissions or security thing but can't quite pinpoint it. I tested this on another machine with same setup and received the same results. Thanks in advance. Any help is appreciated.
mcp- Edited byrmille05 Friday, July 10, 2009 8:32 PMupdate
Answers
- Hello All,
If you are connecting to a SSL/HTTPS site this is a known issue. Please contact IE Support for assitance.
Thanks,
Aseem Nayar - MSFT
This posting is provided "AS IS" with no warranties, and confers no rights- Proposed As Answer byAseem NayarMSFTFriday, August 21, 2009 5:21 PM
- Marked As Answer byrmille05 Wednesday, September 02, 2009 1:58 AM
All Replies
- -I know that Sharepoint Service pack 2 imporves IE8 user experience, but I don't know if that helps
-is the Webclient service started (at client side ?)
Serge Luca; blog: http://www.redwood.be This is not an IE Issue
When you try to access an Explorer View page on Windows Server 2003 or XP, you will receive the following error: “Explorer View requires Internet Explorer 5.0 or greater and Web Folders.”This is typically caused by the fact that Windows Server 2003 does not include Web Folders (FPRPC) technology and, by default, the Web Client Service is disabled. The Web Client Service is probably disabled on the Client machine...
You can resolve this in one of two ways:
1. Install Microsoft Office 2003 or FrontPage on the server. Office 2003 and FrontPage install Web Folders components which will then allow you to access the Explorer View using FPRPC.
2. Enable the Web Client Service.
-Ivan
Ivan Sanders http://linkedin.com/in/iasanders http://dimension-si.com/blog- I have verified that the web client service is running. Explorer view was working on the xp machine before I upgraded IE to 8. I have tested two machines with IE8 and neither one will work with explorer view in sharepoint. The xp machines with IE 7 will work.
mcp - I have verified that the web client service is running. Explorer view was working on the xp machine before I upgraded IE to 8. I have tested two machines with IE8 and neither one will work with explorer view in sharepoint. The xp machines with IE 7 will work.
mcp - yes, currently this a major issue with Vista, most probably will be fixed in IE 8 RC2
Interesting:
I have currently tested on the following systems:
1. Windows Server 2003 R2 SP2 (version 5.2.3790) with Office 2007 SP1 & SP2
2. Windows Server 2008 SP1 with Office 2007 SP1 & SP2
3. Windows Server 2008 SP2 with Office 2007 SP1 & SP2
4. Vista with Office 2007 SP1 & SP2
4. Vista SP1 with Office 2007 SP1 & SP2
5. Vista SP2 with Office 2007 SP1 & SP2
6. Windows 7 with Office 2007 SP1 & SP2
7. Windows Server 2008 R2 with Office 2007 SP1 & SP2
The Windows Server 2003 environment is the closest I currently have to Windows XP. However, I will build a Virtual and see if I can duplicate the issue. What version of Office are you using?
-Ivan
Ivan Sanders http://linkedin.com/in/iasanders http://dimension-si.com/blog- A different question - what is the security zone of the browser? Is it local intranet or internet?
jliu - johnliu.net- Proposed As Answer byplu1357 Tuesday, June 16, 2009 2:28 PM
- Marked As Answer byXue-Mei Chang-MSFTMSFT, ModeratorFriday, June 19, 2009 1:38 AM
- Unmarked As Answer byrmille05 Friday, July 10, 2009 5:36 PM
- Unproposed As Answer byrmille05 Friday, July 10, 2009 5:36 PM
The Explorer View does work with IE8 + Windows XP + SharePoint 2007, but in a slightly different way from IE 7. J
· Instead of change the docment library view to “Explorer View”, from the defaul “All Documents” view, click on the Actions dropdown menu and select “Open with Windows Explorer”.
· A separate window will be popped out for the Windows Explorer view. This allows users to choose views of Thumbnails,Tiles, Icons, List and Detail, like regular Windows Explorer. Drag-and-drop is supported. Renaming and deleting work the same way as if it is a normal folder in a local hard drive or network drive.
- Edited byplu1357 Tuesday, June 16, 2009 2:33 PM
- Edited byplu1357 Tuesday, June 16, 2009 2:34 PMcorrect typo
- Marked As Answer byXue-Mei Chang-MSFTMSFT, ModeratorFriday, June 19, 2009 1:38 AM
- Unmarked As Answer byrmille05 Friday, July 10, 2009 5:36 PM
- I'm having the same problem and I am on:
Windows Server 2003 R2 Standard Edition Service Pack 2 with Office 2007 and we run on MOSS 2007.
I have IE 8 (version 8.0.6001.18702)
Explorer View on our SharePoint site doesn't work anymore. It says: "Please wait while Explorer View is loaded. If Explorer View does not appear, your browser may not support it."
I should also add that I've got the site on Trusted Sites. Doesn't seem to help either. The Explorer View does work with IE8 + Windows XP + SharePoint 2007, but in a slightly different way from IE 7. J
· Instead of change the docment library view to “Explorer View”, from the defaul “All Documents” view, click on the Actions dropdown menu and select “Open with Windows Explorer”.
· A separate window will be popped out for the Windows Explorer view. This allows users to choose views of Thumbnails,Tiles, Icons, List and Detail, like regular Windows Explorer. Drag-and-drop is supported. Renaming and deleting work the same way as if it is a normal folder in a local hard drive or network drive.
- Proposed As Answer byTom Resing MSN Wednesday, October 14, 2009 9:25 PM
I have practically the exact same environment (Windows XP, upgraded from ie7 to ie8, connecting to SP 2003) and the same "Explorer View" issue, but I also cannot access any drop-down menus. When I click on one, I get an "Error on Page" status icon and nothing happens. The error details are as follows.
- User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; MS-RTC LM 8)
Timestamp: Tue, 30 Jun 2009 19:51:19 UTC
Message: Object expected
Line: 10304
Char: 5
Code: 0
URI: https://domain.com/_layouts/1033/ows.js
Message: Object expected
Line: 10304
Char: 5
Code: 0
URI: https://domain.com/_layouts/1033/ows.js
jr- User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; MS-RTC LM 8)
- Update: Thank you for all of your replies, but still no luck. Just to clarify, this is SharePoint 2003 running on a W2K3 Server box with an XP machine with SP3 attempting to view documents within "Explorer View" withing Sharepoint.
I do not see an "Actions" tab. I am assuming that is with SharePoint 2007?
Again, any help is appreciated.
Thank you.
mcp - Having the same issue with the following configuration:
XP, IE8, and MOSS over https using Explorer View.
Seems to work fine over http
Worked fine over https with IE7 - Did you ever find a solution to this? This is the problem that I have.
- Craig - Sorry. My solution is working on Win Server 2003 + SPS2007 + HTTPS + XP + IE8. I don't have SPS2003 to test.
Try to make sure the WebClient service is running.
- Peter- Edited byplu1357 Monday, August 17, 2009 9:59 PM
- Hello All,
If you are connecting to a SSL/HTTPS site this is a known issue. Please contact IE Support for assitance.
Thanks,
Aseem Nayar - MSFT
This posting is provided "AS IS" with no warranties, and confers no rights- Proposed As Answer byAseem NayarMSFTFriday, August 21, 2009 5:21 PM
- Marked As Answer byrmille05 Wednesday, September 02, 2009 1:58 AM
- @ Ivan Sanders I looked at the server and indeed the Web Client Service was off. I turned it on and (on IE8) to login screen has disappeared when trying to switch to explorer view- this is good. still no direct fix for IE8 this method. Except
plu1357 's method below.
- This is perfect. I guess I never saw that option. Thanks.
- Has anyone tried the "Compatibility View" in IE8 for this issue ?
Put IE8 into Compatibility View and try it..... - Here's the link for the Microsoft KB article
http://support.microsoft.com/kb/972584/
-Emma
Thanks, -Emma - it work for me my allowing webdev on server: IIS>> Web Service Extensions >> web dev [select and allow it] thanks
- kb972584 does nothing. (it's already on everyone's box anyway since it was embedded in a security update), I also tried making sure the registry entry was added.
I've seen quite a few threads on this, so far there are no answers, only links to 972584 and a 2.5 year old hotfix which I assume won't work. Everything else is setup properly webclient enabled, etc. It's every single windows 7 / i.e. 8 machine we have. kb972584 does nothing. (it's already on everyone's box anyway since it was embedded in a security update), I also tried making sure the registry entry was added.
I've seen quite a few threads on this, so far there are no answers, only links to 972584 and a 2.5 year old hotfix which I assume won't work. Everything else is setup properly webclient enabled, etc. It's every single windows 7 / i.e. 8 machine we have.
I am having the same problem and it is driving my crazy. In my case, it is with SharePoint 2010 Beta running on Windows Server 2008 Enterprise... but the symptom is identical. I get the popup saying that the client does not support opening with Explorer View.
I have tried everything... enabling WebDAV on the server, making sure WinClient is enabled and running, using IE8 compatibility mode, using FireFox and Chrome (the option is grayed out entirely in these browsers).
I don't want to drop back to a prior version for various reasons (it doesn't appear that it will matter anyway, as the problem seems to be in prior versions as well)... I have thousands of documents in nested folders that need to be imported into SharePoint. Without this feature, SharePoint becomes all but worthless to me. No way am I going to import these docs one folder and doc at a time.
This is SO FRUSTRATING!!!- Proposed As Answer byPappaSmurf Monday, December 21, 2009 10:00 PM
- I had similar problem and it was eliminated when I uninstalled the Microsoft Firewall Client (ISA 2006 client). So, if you are using ISA, you may want to try this. ISA client works on some machines and not on others, I have no clue, but will report if I learn more...
- I get the same problem when I attempt to use Explorer View on the SharePoint server.
I think I have reached a dead end. I assume there is nothing new from Microsoft since there's been no posting since the before the start of the New Year... ???? Awefully quiet
- Something that I always check first when seeing explorer view issues is to make sure there is a site created at the root. If you have site collections only created below http://server/sites and not at http://server/ there are often issues.
Paul. Something that I always check first when seeing explorer view issues is to make sure there is a site created at the root. If you have site collections only created below http://server/sites and not at http://server/ there are often issues.
Paul.
By site collection at the root, do you mean a document library or is there something else that needs to be set up?
I am using Windows 7 and getting the same error message. Everything worked fine w/ XP and Vista could be made to work by disabling the "Protected Mode". I have found nothing to get Windows 7 Explorer View to display properly.
Windows 7 will open a new Windows Explorer window when selecting a document library set for Explorer View. MS says that this is by design???- I was able to resolve this error under Windows 7 and IE 8. I like others could not load the explorer view and received the " Explorer View requires Internet Explorer 5.0 or greater and Web Folders." error. I did two things to resolve it. I verified that the WebClient service was running, which it was but was set to manual so I changed it to automatic and restarted the service. I then added the site to the trusted sites in IE. In my case, SharePoint was using SSL.
Once I did these things, a new window pops up with the view. This is different than how it was handled under Windows XP. You must also make sure ActiveX controls are enabled for the site.
Hope this helps someone.
****UPDATE****
OK, after I posted this the explorer view stopped working. I think there may be a problem with the WebClient service, in Windows 7 at least, because if I cannot load the explorer view, then I can restart the WebClient service and the explorer view works. In fact, I was uploading some files through explorer view as I was typing this and received an error that indicated that the location could not be found. I refreshed the view and still nothing I restarted the WebClient service, refreshed the view again and it worked. I checked the event log, but found nothing that would clue me in on the problem.
If anyone else can verify, please let us know.
