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AnswerRoom and Equipment Applications Template: reservation shows all resources as reserved

  • Thursday, March 19, 2009 6:25 PMRobert Sieloff Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Greetings,

    I have loaded the FAB40 room and equipment reservations wsp a few times and never had an issue.  Today I loaded it for a different client and whenever I create a new resource it is automatically permanently reservered.  Has anyone else seen this issue and have a fix? 

    Thanks

    Enviornment:
    WSS 3.0 SP1
    Windows Server 2008
    SQL 2008 SP1
    • Edited byMike Walsh MVPMVP, ModeratorThursday, March 19, 2009 6:30 PMSubject changed for those who don't know the nickname of Fab 40 for the application templates
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Answers

  • Tuesday, March 24, 2009 7:28 AMLambert QinMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

    Because of the security update included in SP1, the workflow cannot automatically System Account

     

    if you logged in as System Account, the "Setup" workflow in Resources list will not automatically start.

    Basically, if the workflow does not start automatically or fails to start, you will not be able to make reservations, as a result, the resource will appear as fully reserved forever.

     

    Please use another account and try again.

     

    Or you could use a dedicated account as the System Account and you could follow the KB934838 (http://support.microsoft.com/kb/934838) to change the service account.

     

    Hope the information can be helpful.

    -lambert

    Lambert Qin | Microsoft Online Support Engineer
    How to ask a question in the forum (http://support.microsoft.com/kb/555375)
    Posting is provided "AS IS" with no warranties, and confers no rights.
     

All Replies

  • Tuesday, March 24, 2009 7:28 AMLambert QinMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
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    Hi,

    Because of the security update included in SP1, the workflow cannot automatically System Account

     

    if you logged in as System Account, the "Setup" workflow in Resources list will not automatically start.

    Basically, if the workflow does not start automatically or fails to start, you will not be able to make reservations, as a result, the resource will appear as fully reserved forever.

     

    Please use another account and try again.

     

    Or you could use a dedicated account as the System Account and you could follow the KB934838 (http://support.microsoft.com/kb/934838) to change the service account.

     

    Hope the information can be helpful.

    -lambert

    Lambert Qin | Microsoft Online Support Engineer
    How to ask a question in the forum (http://support.microsoft.com/kb/555375)
    Posting is provided "AS IS" with no warranties, and confers no rights.