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Can not sent Emails (Notifaction) from BackupExe 2010 to anyone. Internal or External

Answered Can not sent Emails (Notifaction) from BackupExe 2010 to anyone. Internal or External

  • Friday, August 20, 2010 10:37 AM
     
     
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    New server install of SBS 2008 with BackupExec 2010.  "I've done this a few times on SBS2003 without any trouble" added smtp info, added recipient, sent test, configured recipient to for the job logs.  However, first time with SBS 2008 and BackupExec 2010.  No matter the account I use for SMTP, the tests nor the logs get sent to outside addresses. Any help would be appreciated.
    Many Thanks
    JP
     

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  • Friday, August 20, 2010 12:28 PM
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    Since we don't know what you have done, this is the closest thing I could find.  Normally these things don't change much from version to version.  So is there any help here?

    http://www.experts-exchange.com/Storage/Backup_Restore/Q_24760679.html

    Note you have to scroll to the bottom to see the answer.

    Larry Struckmeyer

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  • Friday, August 20, 2010 1:26 PM
     
     
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    Hi Larry,

    The link is asking for my CC details for a 30 days free trail to view the answer.

    JP

     

     
  • Friday, August 20, 2010 3:43 PM
     
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    Hi Runningbear.

     

    I have seen this before. Try this:

    Create a New Receive Connector

    Our next step is done on the SBS 2008 server itself.

    In the Exchange Management Console we need to get to the Hub Transport role under the Server Configuration Node.

    Right click anywhere under the Receive Connectors list and click on New Receive Connector

    We name the Receive Connector. In this case we can call APP SMTP Connector

    After clicking next, we will leave the default local SMTP receive settings alone when it comes to the local IP addresses. (take note of this IP as you will want to use it in backup exec as your mailserver address

    Take note however, that the FQDN setting needs to be filled out with the SBS server’s Fully Qualified Domain Name: MY-SBS.MySBSDomain.Local.

    Next we have the From IPs . This is where we input the Backup Exec server address. If backup exec is on your local server then here you will need to add the IP of the server.  You can use 127.0.0.1 or the actual local IP

    Once we click Next we are given a summary of the changes about to be made. We then clicked the New button to make it happen.

    Receive Connector Properties

    Once the Receive Connector has been created, we need to tweak it a bit to allow for anonymous SMTP connections from our backup exec server

    Right click on the App SMTP connector and click on Properties .

    Click on the Authentication tab and make sure none of the check boxes are checked:

    Then click on the Permissions Groups tab and put a check mark beside the Anonymous users setting:

    Our last step with regards to our Receive Connector is to run an Exchange Management Shell command to set the anonymous permissions into play:

    • Get-ReceiveConnector "Copier Send To E-mail" | Add-ADPermission -User "NT AUTHORITY\ANONYMOUS LOGON" -ExtendedRights "ms-Exch-SMTP-Accept-Any-Recipient"

    Open the Exchange Management Shell by right clicking on it and then clicking on Run As Administrator .

    Copy and paste the above command into the Management Shell. Note that the name of the Receive Connector in our example needs to be changed to whatever you have named the Receive Connector in order for things to work as expected.

    I hope this helps!

    I dont right now have access to any of my 10 servers with a similar setup so the above may NOT be exactly perfect. But try it and if you have problems check back and i will compare against one of our servers.

     

    I hope this helps.

     

    The above steps where taken from: http://blog.mpecsinc.ca/2009/09/sbs-2008-mfpcopier-to-scan-to-e-mail.html

    Ben Weinberg
    Prime-Networks
    www.prime-networks.co.uk

    Please post the resolution to your issue so that everyone can benefit

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  • Friday, August 20, 2010 4:26 PM
     
     
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    Hi Ben,

    Thank you so much, the other problem we had was that the mfpcopier to scan to email stopped working after the new server was installed. Will feed back on this.

    Jay

     
  • Friday, August 20, 2010 4:33 PM
     
     
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    The above will also help that.  You will need to enter the IP of the MFPCopier in this section:

     

    "Next we have the From IPs . This is where we input the Backup Exec server address. If backup exec is on your local server then here you will need to add the IP of the server.  You can use 127.0.0.1 or the actual local IP"

    Ben Weinberg
    Prime-Networks
    www.prime-networks.co.uk

    Please post the resolution to your issue so that everyone can benefit

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
     
  • Friday, August 20, 2010 5:23 PM
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    Shouldn't be needing a CC... just scroll down.  Has always worked for me.
    Larry Struckmeyer

    Please post the resolution to your issue so that everyone can benefit

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
     
  • Tuesday, August 24, 2010 5:47 PM
     
     
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    Hi Ben,

    Did try the above "Create a New Receive Connector" but still no luck. I don't know if i did anything wrong but during the setup all went to plan.

    Jay

     
  • Wednesday, August 25, 2010 8:46 AM
     
     
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    Hi Larry,

    I still can't see the answer, as you can see it could you do me a favour and copy and past it on here for me. I have tried Ben's work round but did not have much joy.

    Jay

     

     
  • Saturday, August 28, 2010 10:52 PM
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    Hi Jay....
    Sorry this took so long.  Busy on other projects.  But here you are... from the referenced thread.
    Does your SMTP server require authentication ???

    Please refer to the following document
    SMTP notification configured to be sent from Backup Exec for Windows Servers, requiring authentication to the SMTP server, fails to be sent
    http://support.veritas.com/docs/290886


    Notifications configured to be sent with SMTP mail in Backup Exec 9.x and 10.x are not being sent.
    http://support.veritas.com/docs/282931

    SMTP (Simple Mail Transfer Protocol) notification is configured and enabled within Backup Exec but no notification is received after the job runs.
    http://support.veritas.com/docs/264683


    How to configure backup jobs to send notification using Backup Exec 9.x and 10.x (includes SMTP configuration)
    http://support.veritas.com/docs/253178
    Larry Struckmeyer

    Please post the resolution to your issue so that everyone can benefit

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
     
  • Friday, September 03, 2010 9:36 AM
     
     
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    Hi Larry,

    That was it "authentication" i was using "administrator" but this version requires a user's id. once i but a admin users details and pointed the smtp to 127.0.0.1 bingo it woked.

    n

    Thank you so much.

    Jay