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SBS 2011 with Faulting Application name: w3wp.exe

Answered SBS 2011 with Faulting Application name: w3wp.exe

  • Thursday, February 14, 2013 2:35 AM
     
     
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    Greetings,

    I have a client with an SBS 2011 SP1 (running Exchange SP2) Server fully patched and updated. We are getting an Application Error - Event ID 1000, see below:

    Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
    Exception code: 0xe0434f4d
    Fault offset: 0x0000000000009e5d
    Faulting process id: 0x6370
    Faulting application start time: 0x01ce0a4f146d1e43
    Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: 524a1434-7647-11e2-a4a9-001e67120138

    How do I go about fixing this issue?

    I look forward to your assistance.

    Best Regards

    Arty

    Best Regards Arty

     

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  • Friday, February 15, 2013 1:14 AM
     
     
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    Who is supporting this forum?

    It been more than 22 hours and no reply.

    Arty

    Best Regards Arty

     
  • Friday, February 15, 2013 3:19 AM
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    Hi,

    Thank you for your question.

    I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.

    Thank you for your understanding and support.

    Best Regards,

    Aiden

    If you have any feedback on our support, please click here

    Aiden Cao
    TechNet Community Support

     
  • Monday, February 18, 2013 4:52 AM
     
     
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    Aiden,

    this must be some sort of joke - I cannot believe there has been no assistance to my query since last Thursday.

    Can you please let me know who is in charge of this forum so I can find out why I am getting no help.

    Arty

    Best Regards Arty

     
  • Monday, February 18, 2013 6:10 AM
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     Answered
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    Hi,

    Sorry for the delay.

    Please note that this issue has been already escalated. In order to further troubleshoot this issue, we need to debugging why the faulting application w3wp.exe crashes. For more detailed information, you may refer to the following articles.

    How to Use the Debug Diagnostic Tool v1.1 (DebugDiag) to Debug User Mode Processes
    http://msdn.microsoft.com/en-us/library/ff420662.aspx

    Debugging Faulting Application w3wp.exe Crashes
    http://blog.whitesites.com/Debugging-Faulting-Application-w3wp-exe-Crashes__634424707278896484_blog.htm

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Unfortunately, debugging is beyond what we can do in the forum. If you would like to dig this issue, please contact Microsoft Customer Support Service (CSS). They are the best resource for this kind of issues. Your understanding is highly appreciated.

    http://support.microsoft.com/common/international.aspx?RDPATH=dm;en-us;select&target=assistance

    Best Regards,
    Aiden

    If you have any feedback on our support, please click here

     

    Aiden Cao
    TechNet Community Support