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Client mail lost on a new laptop

Answered Client mail lost on a new laptop

  • Monday, September 10, 2012 12:34 PM
     
     
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    I just replaced one of my domain users computer with a new one. On the old laptop, he uses outlook to connect to exchange 2010 and read mails fine. I changed his computer for a newer one and he can't read any of his mails. When I send him test mail he get and can reply, however he can't read any of the previous mail.

    Can anyone explain to me the why that happened?

    I will be changing another user's computer very soon, how do I backup a single user's mail and restore it in case the same problem occurs again. I'm using Exchange 2010 build 14.01.0393.000 


     

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  • Monday, September 10, 2012 12:37 PM
     
     
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    Check his mail account in Outlook or Control Panel, and make sure the "delivery location" is set to his mailbox rather than a local PST. If it's the later you'll need to import all his old mails into his Exchange mailbox from his old computer.

    Jim

     
  • Monday, September 10, 2012 12:53 PM
     
     
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    Did you created the new profile on outlook after the new computer was joined to the domain?
     
  • Tuesday, September 11, 2012 2:30 AM
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    Hi,

    If the new emails could be sent/received/read, only the old email can't be displayed. I think he must enable the Auto Archive on the Outlook client. The exported .pst file should be stayed on the previous PC.

    At the same time, you could look into the OWA to verify whether the previous emails could be read or not.

    Of course, it will be better if you could share an sample snapshot for us.

    Regards,

    James

    James Xiong

    TechNet Community Support

     
  • Tuesday, September 11, 2012 2:46 PM
     
     
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    I don't get you when you say profile.Is outlook, Exchange or Active Directory? But anyway I used the default profile in outlook 2010. He is able to read from his pop3 account but not exchange. May be for future use I tried to use EMS to export individual mailboxes to pst and maybe import it back if something goes wrong but the commandlet did not seem to exist in my version of exchange 2010.
     
  • Tuesday, September 11, 2012 9:48 PM
     
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    Check if the old mail is visible in Outlook Web Access.

    If not, check if the old computer had the POP account as a primary, and mail was delivered to a .pst file by default (as Jim suggested earlier)

    It that's the case, you need to copy the .pst file from the old computer and import to a new one.