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SBS2008: periodically loose printer driver

Answered SBS2008: periodically loose printer driver

  • Wednesday, September 01, 2010 4:07 PM
     
     
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    Do you know if there is some know issue related to printers drivers
    management ?

    In a little enviroment (5 clients mixed: xp, vista, seven) sometimes some
    the clients loose printer connectivity without reason.

    The printer is still present in control panel but sending a print nothing
    happen (no error).
    Looking the server, I saw that no spool was sended from client.

    Trying to open the printer property from client, an error message appear :
    "No printer drivers is installed".

    Why this happen ??

    Thank you for support



     

All Replies

  • Wednesday, September 01, 2010 6:31 PM
     
     
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    I would first check to see if the printer manufacturer has an updated driver for the printer, and if so, install it.

    When this happens, can you ping the print spooler from the client PC?  Does it happen with all of the clients at once, or when one has this problem, can the others print normally?  Can you always print from the SBS (is this an issue only with the client PCs)?

     

    Dave Nickason - SBS MVP
     
  • Thursday, September 02, 2010 1:40 AM
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    Are you having an issue with a single printer, or multiple printers?

    What type of printer(s) - make, model, etc. How are the printer(s) connected? -- directly to the server, or directly to a workstation, or are they network (ethernet) printers or network (wireless) printers.

    -Kevin Weilbacher (SBS MVP)
    "The days pass by so quickly now, the nights are seldom long"
    KW Support MVP Blog
    MVP's do NOT work for Microsoft. We give our time freely to support the SBS community!
     
  • Thursday, September 02, 2010 6:22 PM
     
     
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    <Dave Nickason> ha scritto nel messaggio
    news:d5ea24ba-89e3-4839-a8b4-70f041a4b4f7@communitybridge.codeplex.com...
    >I would first check to see if the printer manufacturer has an updated
    >driver for the printer, and if so, install it.

    I installed the newer.

    > When this happens, can you ping the print spooler from the client PC?

    mmmhhh.... how can I ping the server print spooler ?

    > Does it happen with all of the clients at once, or when one has this
    > problem, can the others print normally?

    Not all clients.. only some and with different o.s.

    >Can you always print from the SBS (is this an issue only with the client
    >PCs)?

    Yes

    News:
    I installed again the printer driver from a client and the issue
    disappear.... mmmmhh.... very strange...



     
  • Thursday, September 02, 2010 6:23 PM
     
     Answered
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    <Kevin Weilbacher [SBS MVP]> ha scritto nel messaggio
    news:057aa05e-ba94-4a47-95c1-8333a6038e2c@communitybridge.codeplex.com...
    > Are you having an issue with a single printer, or multiple printers?

    Single

    > What type of printer(s) - make, model, etc.

    Kyocera FS1300DN

    > How are the printer(s) connected? -- directly to the server, or directly
    > to a workstation, or are they network (ethernet) printers or network
    > (wireless) printers.

    Network printer on ethernet

    I installed again the driver, from a client, and the issue disappear.

    Now I wait for the next time.... :-)