Sign in
Microsoft.com
 
System Center Essentials TechCenter
 
 
 
System Center Essentials TechCenter > System Center Essentials Forums > System Center Essentials - General > Software deployment status reports incorrectly as not installed
Ask a questionAsk a question
Search Forums:
 

AnswerSoftware deployment status reports incorrectly as not installed

  • Monday, November 02, 2009 2:17 PMsewellia Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    The software deployment status reports that my clients need software ("computer needs software" - yellow warning), but when I open the report all packages that I deployed were successfully installed.   I have waited a few weeks to se if the status changes, but it doesn't. I would appreciate any ideas what couold have caused this and how to solve it.
     

Answers

  • Tuesday, November 03, 2009 9:09 AMYog Li - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    Sign In to Vote
    1
    Sign In to Vote
    Hello,

    Did you deploy any software package for uninstall? If yes, delete the package and the clients will show normal status. 

    This is known issue of SCE 2007.

    Thanks,
    Yog Li - MSFT
    • Marked As Answer bysewellia Friday, November 06, 2009 1:24 PM
    •  
     

All Replies

  • Tuesday, November 03, 2009 9:09 AMYog Li - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    Sign In to Vote
    1
    Sign In to Vote
    Hello,

    Did you deploy any software package for uninstall? If yes, delete the package and the clients will show normal status. 

    This is known issue of SCE 2007.

    Thanks,
    Yog Li - MSFT
    • Marked As Answer bysewellia Friday, November 06, 2009 1:24 PM
    •  
     
  • Friday, November 06, 2009 8:05 AMYog Li - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote

    Hello Sewellia,

    Is there any update for this issue? We’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

    Thanks,

    Yog Li - MSFT
     
  • Friday, November 06, 2009 1:12 PMsewellia Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Hi Yog
    sorry, I did not see that you posted a possible solution. Yes I did deploy uninstall packages.
    I will do as recommended and post an update next week.
    Thanks
     
  • Friday, November 06, 2009 1:24 PMsewellia Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    I removed the approval for uninstall of all relevant packages, and now the software update status is OK!

    Thank you for sharing this tip. Now I am able to monitor software deployment a lot easier.
      
     
  • Monday, November 09, 2009 8:50 AMYog Li - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote

    Hello,

    Very glad to hear the issue resolved. Also, if you have any further concerns, please do not hesitate to let us know and we are happy to be of further assistance.

    Thanks,

    Yog Li - MSFT
     
  • Tuesday, November 10, 2009 1:29 PMsewellia Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Thanks again.
    Yes, I do have another question.

    I deploy Office 2007 using SCE2007 to a dynamic group of clients. When a new client is added to the group which has Office 2007 installed allready, the package is downloaded anyway but fails to install (repeatedly). Shouldn't SCE detect that the software is installed allready?   
     
  • Wednesday, November 11, 2009 9:56 AMYog Li - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote

    Hello sewellia,

    Glad to see you again. However, as the new report issue you mentioned is different from the one discussed in this current thread, we'd recommend that you start up a new thread for it.

    We generally focus on one topic in one thread because in this way it will be better for other community members to participate in the discussion, and to search/find specific answers more efficiently in the future.

    Thanks,

    Yog Li - MSFT
     
  • Wednesday, November 11, 2009 10:01 AMYog Li - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Hello,

    For non-MSI application, even if the application is already installed, the application will be downloaded and offered once.

    Here is a similar issue for your information:

    Failed Installs
    http://social.technet.microsoft.com/Forums/en-US/systemcenterdevelopment/thread/c5fc1be1-5ee6-425e-9c81-0a006424e18a

    Thanks,
    Yog Li - MSFT