Unable to install SP1 for System Center Essentials 2007

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• Monday, November 02, 2009 9:25 AMYog Li - MSFTMSFT, Moderator

   
  

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  Hello Roland,
  
  What is the version of your SCE Server before upgrading? Upgrading to System Center Essentials 2007 Service Pack 1 from System Center Essentials 2007 RC1, Beta 2, or an evaluation copy of Essentials 2007 is not supported.
  
  If it is the RTM version, please follow the article below to prepare and update the SCE Server to see if it helps:
  
  System Center Essentials 2007 SP1 Upgrade Guide
  http://technet.microsoft.com/en-us/library/cc339466.aspx 
  
  If the issue still exists, please also check the "%temp%SCEupgradesetup#.log" and open Event Viewer -> "Operations Manger” to see if any error message logged.
  
  Thanks,

  ---

  Yog Li - MSFT
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• Wednesday, November 04, 2009 1:00 PMRoland Combine-IT

   
  

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  Hello Yog Li,
  
  I am using SCE 2007 Open License version (so fully licensed). I followed the article, but still the same error. In the eventviewer the following is logged:
  
  Event Type:    Error
  Event Source:    OpsMgr SDK Service
  Event Category:    None
  Event ID:    26319
  Date:        11/4/2009
  Time:        1:17:29 PM
  User:        N/A
  Computer:    SCE
  Description:
  An exception was thrown while processing GetManagementPackLastChangeTime for session id uuid:971e4c8d-253d-4532-9081-2c97f8140b8f;id=6.
   Exception Message: Thread was being aborted.
   Full Exception: System.Threading.ThreadAbortException: Thread was being aborted.
     at System.Threading.Monitor.Enter(Object obj)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.TypeSpaceCache.Synchronize(DatabaseConnection databaseConnection)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.UpdateTypeSpaceCache(DatabaseConnection databaseConnection)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.RefreshCachedTypeInformation(DatabaseConnection databaseConnection)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.RefreshCachedTypeInformation()
     at Microsoft.EnterpriseManagement.Mom.ServiceDataLayer.SdkDataAccess.UpdateTypeCache(String clientSessionIdTriggeringNotification)
     at Microsoft.EnterpriseManagement.Mom.ServiceDataLayer.SdkDataAccess.GetManagementPackLastChangeTime(String languageCode, Boolean forceDatabaseSync)
     at Microsoft.EnterpriseManagement.Mom.ServiceDataLayer.SdkDataAccessTieringWrapper.GetManagementPackLastChangeTime(String languageCode, Boolean forceDatabaseSync)
     at Microsoft.EnterpriseManagement.Mom.ServiceDataLayer.SdkDataAccessExceptionTracingWrapper.GetManagementPackLastChangeTime(String languageCode, Boolean forceDatabaseSync)
  
  For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
  
  and also:
  
  Event Type:    Error
  Event Source:    DataAccessLayer
  Event Category:    None
  Event ID:    26315
  Date:        11/4/2009
  Time:        1:17:29 PM
  User:        N/A
  Computer:    SCE
  Description:
  The query notification callback could not be processed.
  System.Threading.ThreadAbortException: Thread was being aborted.
     at System.Threading.WaitHandle.WaitOneNative(SafeWaitHandle waitHandle, UInt32 millisecondsTimeout, Boolean hasThreadAffinity, Boolean exitContext)
     at System.Threading.WaitHandle.WaitOne(Int64 timeout, Boolean exitContext)
     at System.Threading.WaitHandle.WaitOne(Int32 millisecondsTimeout, Boolean exitContext)
     at System.Data.SqlClient.TdsParserStateObject.ReadSniSyncOverAsync()
     at System.Data.SqlClient.TdsParserStateObject.ReadNetworkPacket()
     at System.Data.SqlClient.TdsParserStateObject.ReadBuffer()
     at System.Data.SqlClient.TdsParserStateObject.ReadByte()
     at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
     at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()
     at System.Data.SqlClient.SqlDataReader.get_MetaData()
     at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
     at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
     at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
     at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
     at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)
     at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.SqlRetryHandler.ExecuteReader(ExecuteArguments executeArguments, QueryResults& queryResults)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.SqlRetryHandler.Execute[T](ExecuteArguments executeArguments, RetryPolicy retryPolicy, GenericExecute`1 genericExecute)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.SqlRetryHandler.ExecuteReader(SqlCommand sqlCommand, IList`1 projection, QueryDefinition queryDefinition, RetryPolicy retryPolicy)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.QueryRequest.Execute(SqlNotificationRequest sqlNotificationRequest)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.TypeSpaceCache.QueryTypespace(DatabaseConnection databaseConnection, String languageCode1, String languageCode2, DateTime timestampMPLastModified, DateTime timestampCacheRefreshLastModified)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.TypeSpaceCache.Synchronize(DatabaseConnection databaseConnection)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.UpdateTypeSpaceCache(DatabaseConnection databaseConnection)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.RefreshCachedTypeInformation(DatabaseConnection databaseConnection)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.DatabaseConnection.RefreshCachedTypeInformation()
     at Microsoft.EnterpriseManagement.Mom.ServiceDataLayer.SdkDataAccess.UpdateTypeCache(String clientSessionIdTriggeringNotification)
     at Microsoft.EnterpriseManagement.Mom.ServiceDataLayer.TypeSpaceNotifications.ManagementPackChangeNotification_OnChanged(QueryNotificationResultWrapper result)
     at Microsoft.EnterpriseManagement.Mom.ServiceDataLayer.TypeSpaceNotifications.TypeSpace_OnChanged(QueryNotificationResultWrapper result)
     at Microsoft.EnterpriseManagement.Mom.DataAccess.QueryNotificationManager.ProcessNotificationResult(Object state)
  
  For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
  
  The SCEupgradesetup0.log file shows:
  
  --------------------------------------------------------------------------------
  Starting Logging for SceUpgradeSetup.exe 1:15:07 PM Wednesday, November 04, 2009
  --------------------------------------------------------------------------------
  1:15 PM: Executable located at: C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386
  1:15 PM: System Arch is: x86
  1:15 PM: Found C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SC_Essentials_license.rtf.
  1:15 PM: Found C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\QfeHandler.dll.
  1:15 PM: Found C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\WSUSSetup.exe.
  1:15 PM: Found C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SCE2007SP1.msp.
  1:15 PM: Found C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\Reporting2007.msi.
  1:15 PM: Found C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\setup.exe.
  1:15 PM: Found C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\sce_help.chm.
  1:15 PM: All vital setup files found.
  1:15 PM: CheckInstalledComponents: Detected a version of WSUS 3.0 that we can use.  WSUS Version 3.1.6001.65.
  1:15 PM: CheckInstalledComponents:  Mom agent component not found.
  1:15 PM: sceRTM_ProductID State: 5
  1:15 PM: IsCompatableLanguage: Server Language is: 1033
  1:15 PM: IsCompatableLanguage: Upgrade language matches.  Upgrade can proceed.
  1:15 PM: Server Verison is: 6.0.1251.0
  1:15 PM: MOMServer State: 3
  1:15 PM: MOMUI State: 3
  1:15 PM: reporting_ProductID State: 5
  1:15 PM: Found a version of Reporting on the Machine.
  1:15 PM: Reporting Verison is: 6.0.5000.0
  1:15 PM: Machine state is SCERTM, ReportingRTM, SCEServer, SCEConsole, WSUSUseable
  1:15 PM: WSUS install that can be used found on this machine
  1:15 PM: SCE RTM install found on this machine
  1:15 PM: Found the install location for RTM.  It is C:\Program Files\System Center Essentials 2007\.
  1:15 PM: Reporting RTM install found on this machine
  1:15 PM: We did not have a WSUS UI only install.
  1:15 PM: Added Start Page
  1:15 PM: Added DatabaseBackup Page
  1:15 PM: Added License Page
  1:15 PM: Added Summary Page
  1:15 PM: Added Progress Page
  1:15 PM: Added Finish Page
  1:15 PM: Running the application
  1:15 PM: ProcessInstalls: Stopping the Health Service
  1:15 PM: StopService: attempting to stop service HealthService
  1:15 PM: StopService: Able to stop the service HealthService after 1 minutes.
  1:15 PM: ProcessInstalls: ApplyPreUpgradeQfes
  1:15 PM: MarkWSUSServerAsSCE: Try number 1.  Set the ServerString to SCE.
  1:15 PM: ProcessInstalls: Marked WSUS as SCE.
  1:15 PM: ProcessInstalls: ApplyPostWSUSQfes
  1:15 PM: ProcessInstalls: installSCE set.
  1:15 PM: SetProgressScreen: Init SCE Install progress.
  1:15 PM: statusUpdate: Resetting progress bar.
  1:15 PM: RemoveLicensingWizardPackage: No Licensing Wizard Package to remove.
  1:15 PM: Starting LaunchSCERTMQFERollup
  1:15 PM: LaunchSCERTMQFERollup: No transforms to add.
  1:15 PM: LaunchSCERTMQFERollup: Calling LaunchMsp.
  1:15 PM: LaunchMsp: Msi mutex is not in use.
  1:15 PM: LaunchMsp: MSP to launch is: C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SCE2007QFERollup.msp.
  1:15 PM: LaunchMsp: Turning off the internal UI for C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SCE2007QFERollup.msp.
  1:15 PM: LaunchMsp: MSP C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SCE2007QFERollup.msp is not in silent mode.  Setting the external UI.
  1:15 PM: LaunchMsp: Launching C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SCE2007QFERollup.msp
  1:15 PM: statusUpdate: Resetting progress bar for MSI: MaxValue 8447
  1:15 PM: MsiInstallProduct finished for msp C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SCE2007QFERollup.msp.
  1:15 PM: LaunchMsp: MSI C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SCE2007QFERollup.msp succeeded.
  1:15 PM: LaunchSCERTMQFERollup: LaunchMSP finished.
  1:15 PM: LaunchSCERTMQFERollup: MSP succeeded.
  1:15 PM: Starting LaunchSCEMsp
  1:15 PM: LaunchSCEMsp: No transforms to add.
  1:15 PM: LaunchSCEMsp: Calling LaunchMsp.
  1:15 PM: LaunchMsp: Msi mutex is not in use.
  1:15 PM: LaunchMsp: MSP to launch is: C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SCE2007SP1.msp.
  1:15 PM: LaunchMsp: Turning off the internal UI for C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SCE2007SP1.msp.
  1:15 PM: LaunchMsp: MSP C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SCE2007SP1.msp is not in silent mode.  Setting the external UI.
  1:15 PM: LaunchMsp: Launching C:\Documents and Settings\Administrator.NLOPEN\Local Settings\Temp\1\IXP000.TMP\setup\i386\SCE2007SP1.msp
  1:16 PM: statusUpdate: Resetting progress bar for MSI: MaxValue 9374
  1:17 PM: statusUpdate: Resetting progress bar for MSI: MaxValue 150017800
  1:17 PM: statusUpdate: Resetting progress bar for MSI: MaxValue 150017800
  
  I hope you have some more sugestions!
  
  Thank you,
  
  Regards,
  
  Roland.
  
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• Thursday, November 05, 2009 11:02 AMYog Li - MSFTMSFT, Moderator

   
  

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  Hello Roland,
  
  Thanks for updating. It seems like the Database or Reproting Service got a problem. So the data cannot be accessed.  Is there any problem when you using the SCE RTM?
  
  If possible, I'd like to suggest re-installing a new SCE 2007 SP1 server. The steps to perform a re-installation are as follows:
  
  1. Un-install SCE from Control Panel -> Add/Remove Programes.
  
  2. Remove SCE SCP:
  
  a. On the Domain Controller, open ADSI Edit (Start - Run - Adsiedit.msc).
  
  b. Right click on the “Domain” tree and select New - Query.
  
  c. In the New Query window, enter the following:
  
  Name: SCESCP Query
  Root of Search: <domain name>
  Query String: (&(objectCategory=serviceConnectionPoint)(cn=SCESCP))
  
  d. Click on OK.
  
  e. Expand the Domain node in ADSI Edit and select the “SCESCP Query” node.
  
  f. A “CN=SCESCP” object should be listed in the right-hand pane, with a distinguished name of“CN=SCESCP,CN=<ComputerName>,CN=<OUName>,DC=<DomainName>,DC=com”. This tells us which computer account has the SCE SCP.
  
  g. Delete the SCESCP object from the “SCESCP Query” node in ADSI Edit.
  
  3. Delete the key in registry
  
  HKLM\SOFTWARE\Microsoft\System Center Essentials
  HKLM\SOFTWARE\Microsoft\Microsoft Operations Manager
  
  4. Restart the server and perform the fresh installation of SCE with SP1.
  
  Thanks,

  ---

  Yog Li - MSFT

  • Marked As Answer byYog Li - MSFTMSFT, ModeratorMonday, November 09, 2009 3:54 AM
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• Monday, November 09, 2009 10:44 AMRoland Combine-IT

   
  

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  Thank you!
  
  This solved my problem...
  
  Kind regards,
  
  Roland.
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• Tuesday, November 10, 2009 9:28 AMYog Li - MSFTMSFT, Moderator

   
  

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  Hello Roland,
  
  Very glad to hear the issue resolved.
  
  Also, if you have any further concerns, please do not hesitate to let us know and we are happy to be of further assistance.
  
  Thanks,

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  Yog Li - MSFT
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