Remote Assistance Issue

Mon, 29 Jun 2009 15:25:13 Z

I am unable to use remote assistance. Whenever I try to click on this option a help and support page comes up that says cannot display this page. On another computer I get a dialog box that says access denied. We are running Microsoft Exchange server 2005 and everything is 64bit. Essentials is up to date. Any suggestions are much appreciated. Thanks.

Remote Assistance Issue

Wed, 01 Jul 2009 07:23:33 Z

Hi,

If you used Domain policy, please make sure you have enabled remote assistance on your SCE server and create Windows firewall exceptions on your client:

1. Open SCE console, go to Administration pane.

2. Click "Firewall Exceptions".

3. Choose "Yes, create Windows Firewall exception".

4. Click "Configure product feature".

5. Choose "Configure Remote Assistance", make sure you have selected "Yes, Enable Remote Assistance".

Note: You must be logged on with Domain Administrator or Group Policy Administrator credentials to select this option.

6. Click Configure to finish, the wizard will configure the SCE Managed Computers policy.

If you used local policy, please manually enable the Remote Assistance configuration on your client group policy setting:

Computer Configuration - Administrative Templates - System - Remote Assistance - Enable "Offer Remote Assistance".

Also, open the following port on your client firewall:

TCP 135,445,139 UDP:137,138.

Hope this helps.

Remote Assistance Issue

Tue, 07 Jul 2009 20:33:24 Z

Thanks for the suggestions Eric. When I navigate to the administration pane I do not see anything that says "firewall exceptions". Should I update to version 6.0.1885.1? I am currently running 6.0.1885.0. Thanks again for your help.

Remote Assistance Issue

Wed, 08 Jul 2009 09:27:15 Z

Hi,

In administration pane, please choose "Configure product features" in right of the pane, and you can configure firewall expcetion and enable reomte assistance in this wizard.

Also, latest System Center Essentials 2007 Management Pack contains definitions and workflows for features within System Center Essentials 2007. This update resolves an issue where the Remote Assistance task fails to execute if the Essentials console is running on Windows Vista or Windows Server 2008

You can download and import it from this link:

Download details: System Center Essentials 2007 MP for SCE 2007

http://www.microsoft.com/downloads/details.aspx?FamilyId=8F74CC26-5E0E-42F1-96CC-7AE064099190&displaylang=en