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QuestionA number of servers go to Pending Management with "Agent License Limit Exceeded"

  • Friday, October 23, 2009 9:31 PMJoseph Sommers Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Although we only have 26 servers (with a limit of 31), I cannot install additional agents on servers, as they go to the pending management bucket with the agent license limit exceeded error. I have Essentials 2007 SP1 installed, which according to some docomentation should take care of this problem.

    I have rejected and re-installed the agent with the same results.

    Does anyone have some ideas for me?
     

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  • Monday, October 26, 2009 10:16 AMEric Zhang - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Joseph,

    Could you check to see how many licenses are currently imported in the SCE as specified on the administration space overview page in SCE console? If possible, you can capture a screen shot and send to me.

    For your convenience, I have created a workspace for you.  You can upload the information files to the following link.  (Please choose "Send Files to Microsoft")

    Workspace URL: https://sftasia.one.microsoft.com/choosetransfer.aspx?key=349887c6-6256-4778-b2a5-9ba79fbda9d9
    Password: Pyl*2V8P_AM$

    Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken.  Please be sure to include all text between '(' and ')' when typing or copying the workspace link into your browser.


    Also, could you verify which channel did you obtain product? Volume licensing, retail or OEM?

    Thanks.
     
  • Monday, October 26, 2009 4:23 PMJoseph Sommers Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thanks Eric,

    I sent the screen shot of the Licenses on the Administrative space. Originally, I downloaded the program from Microsoft for trial, and then we licensed it with Volume licensing and entered the associated code.

    Joe
     
  • Tuesday, October 27, 2009 10:36 AMEric Zhang - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Joe,

    I received your screen shot, could you please capture another screen shot(Click Computer space in SCE console) and send it to me via workspace?

    Thanks for your cooperation
     
  • Tuesday, November 03, 2009 10:44 PMJoseph Sommers Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    OK, I posted that screen shot. Sorry about the delay.
     
  • Friday, November 06, 2009 3:42 PMJoseph Sommers Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Eric, do you have any other ideas on this?

    Thanks,

    Joe
     
  • Tuesday, November 10, 2009 6:10 PMJoseph Sommers Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thanks Eric,

    I posted the requested screen shots. Do you have any ideas on what the solution might be?

    Joe Sommers
     
  • Monday, November 16, 2009 9:28 AMEric Zhang - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Joe,

    Sorry for the delay, I have sent your screenshot to our PG team, and wait for the response, I will reply the thread as soon as I get any response.

    Thanks for your cooperation.
     
  • Tuesday, November 17, 2009 10:01 AMEric Zhang - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Joe,

    I have an additional question, how many servers are in the pending management view?

    Also, if the servers in the pending management with currently managed servers are more than 31, then the problem will occur, did you try to add only one server? how about the result?
     
  • Monday, November 23, 2009 10:34 AMEric Zhang - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Joe,

    Hi,

    I want to see if the information provided was helpful. Please keep us posted on your progress and let us know if you have any additional questions or concerns.

    We are looking forward to your response.

    Thanks