Thursday, March 29, 2012 6:39 AM
Hello, do you think SCSM 2012 is prepared for multi-tenant environment?
but its about SCSM 2010. Now we have new great portal (2012). Do you (someone) tested to create service offering for differnet customers or company units? I would need to solve different Self portal for different users. Every user should view just offering related to him.
Is SCSM prepared to be multi-tenant?
Thursday, March 29, 2012 7:29 AMModerator
the blog post from Travis is still valid. SCSM isn't designed specifically for multi-tenancy but it could work, depending on your requirements. Service offerings can be "scoped" the same way using roles as many other things and you should be able to control which offerings to show to your users depending on the role membership. Other than that, there's nothing new in SCSM 2012 regarding multi-tenancy.
- Marked As Answer by Jan Matejka Thursday, March 29, 2012 4:42 PM
Thursday, March 29, 2012 7:32 AM
I am open to correction,
However, I do not believe that this has changed too very much.
I believe it can be tweaked to a degree, however true multi-tenancy is a no.
Again, I am open to correction.
As long as you learn something new every day, the day is not wasted.
Thursday, March 29, 2012 7:41 AMI agree with Stefan Koell. There hasn't been changed much regarding the concept of multi-tenant environment. I am using the powerpoint slidedeck at the moment to give a few of these scenarios a try. The suggested solutions in that slidedeck are very helpfull.
Thursday, March 29, 2012 4:42 PM
OK, thak you very much for all answers.
Using scopes should by sufficient. I would be happy for all experience how you solve this:-)
- Edited by Jan Matejka Thursday, March 29, 2012 4:43 PM
Monday, May 13, 2013 6:53 PM
I am presently impementing something like this idea useing Self Service rolls
everything works as you would expect it.
basicly i just create a new roll.
assing AD users (or groups) to it
grant them limmited capabilities
the self service site lets them access any group there part of and the resorces assinged to it.
only issue i am haveing is
I can not see what resorces are assinged to each tenant group i have created.
this is probly becouse i created the groups AFTER i created the VM's were useing.
so in reality I (the administrator) am sharing my systems with my Tenants.
it would be nice if i could see not only what was created in the tenat group but what was shared with the tenant from the root or other tenants... if there is a way to do this i would like to know.