How do i generate email to end user when incident log is updated by anaylst

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• Tuesday, May 01, 2012 5:12 AM

   

   
  

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  Hello,

  you can create a workflow and condition is when incident changed from anything to anything and the subscription send email to the affected user

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• Tuesday, May 01, 2012 6:06 AM

   

   
  

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  can you please elaborate bit more

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  Rahul Paul

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• Tuesday, May 01, 2012 6:35 AM

   

   
  

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  Check this article Rahul, it's very useful

  http://blogs.technet.com/b/servicemanager/archive/2010/08/30/notifying-the-affected-user-when-the-analyst-has-updated-the-action-log.aspx

  • Marked As Answer by Rahul Paul Tuesday, May 01, 2012 10:52 PM
  • Unmarked As Answer by Rahul Paul Wednesday, May 02, 2012 3:59 AM
  • Marked As Answer by Rahul Paul Friday, May 11, 2012 6:02 AM
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• Wednesday, May 02, 2012 4:00 AM

   

   
  

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  Solution work s only partly. It does not display the log generated

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  Rahul Paul

  Following is displayed in email

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  Details: Title: test29 Description: hlhl Created By: $Context/Path[Relationship='WorkItem!System.WorkItemCreatedByUser' TypeConstraint='System!System.User']$?$DisplayName$

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  • Edited by Rahul Paul Wednesday, May 02, 2012 4:17 AM more details added
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