Wednesday, March 07, 2012 5:26 PM
When creating a new incident, is there an easy fast way to add or remove fields from the template? Or must the custom Authoring tool be used, and a management pack then imported?
Wednesday, March 07, 2012 7:16 PMModerator
Hi, yes, you must create a new Management Pack with the Authoring Tool (or directly via XML) and import it in order to do this.
These may help:
The AT can be a little fiddly if you've never used it and I would recommend using a dev or test system to try your changes on first as it is easy to break a form or cause a console crash unexpectedly.
Monday, March 12, 2012 11:47 PMModeratorRemoving/adding fields will remove/add them from the form and consequently the template. You cannot add/remove fields just by using a template. You can however, set the fields using the template.
- Marked As Answer by Andreas BaumgartenMVP, Moderator Friday, October 05, 2012 8:24 PM