Add or remove fields from Incident Template
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Wednesday, March 07, 2012 5:26 PM
Hello,
When creating a new incident, is there an easy fast way to add or remove fields from the template? Or must the custom Authoring tool be used, and a management pack then imported?
Thanks,
Greg
All Replies
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Wednesday, March 07, 2012 7:16 PMModerator
Hi, yes, you must create a new Management Pack with the Authoring Tool (or directly via XML) and import it in order to do this.
These may help:
http://blogs.technet.com/b/servicemanager/archive/2011/01/14/customizing-forms-part-1-adding-a-new-user-picker-control-to-the-incident-form.aspx
http://blogs.technet.com/b/servicemanager/archive/2011/01/14/customizing-forms-part-2-adding-the-affected-user-picker-to-the-change-request-form.aspxThe AT can be a little fiddly if you've never used it and I would recommend using a dev or test system to try your changes on first as it is easy to break a form or cause a console crash unexpectedly.
- Edited by Rob.FordMVP, Moderator Wednesday, March 07, 2012 7:18 PM
- Proposed As Answer by Andreas BaumgartenMVP, Moderator Wednesday, March 07, 2012 8:49 PM
- Marked As Answer by Andreas BaumgartenMVP, Moderator Friday, October 05, 2012 8:24 PM
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Monday, March 12, 2012 11:47 PMModerator Removing/adding fields will remove/add them from the form and consequently the template. You cannot add/remove fields just by using a template. You can however, set the fields using the template.
Makenzie Snow
- Marked As Answer by Andreas BaumgartenMVP, Moderator Friday, October 05, 2012 8:24 PM
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