Change Resquest over Self-Service Portal - SCSM 2012
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Wednesday, May 09, 2012 1:57 AM
Is there a way to open a Change Resquest using Self-Service Portal in SCSM 2012? How can I do that?
Thanks a lot,
All Replies
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Wednesday, May 09, 2012 7:58 AM
Hello PDR2010,
Out of the box you can only view your incidents requests, service requests and associated activities work items in the Self Service Portal.
If you want to view Change Requests you have to go on the customization trail.
Some nice articles to start with are:
http://blogs.technet.com/b/servicemanager/archive/2012/02/07/how-to-write-a-custom-webpart-using-service-manager-base-webpart.aspx
http://blogs.technet.com/b/servicemanager/archive/2012/01/05/custom-silverlight-module-for-service-manager-2012-portal.aspx -
Wednesday, May 09, 2012 11:35 AM
As discussed in other forums, Travis informed that it is not possible to open CR from portal in version 2012. Can be done with Exchange Connector though.
And Expiscornovus suggested a couple of nice links above, might help you.
- Edited by Per_SC Wednesday, May 09, 2012 11:40 AM
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Thursday, May 10, 2012 8:14 AMAnswerer
As mentioned by Travis and others CR creation is not supported from portal in 2012. We are trying to get this in SP1.
Please make a feature request for it via connect site -
Thanks
Paresh
Thanks, Paresh
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