Friday, February 24, 2012 4:53 PM
I am trying to create a customized Task in SCSM Console to change the status of an incident's status, for example, clicking this task to change the incident status to "Acknowledged".
Is it a easier way to do it without using SMLets?
Friday, February 24, 2012 6:28 PMModerator
You could create a template that sets the incident status (you need to use the console task to set the status when creating the template).
Then you could just apply template as usual or use the following solution.
Patrik Sundqvist Solutions Architect @ Gridpro AB Blog: http://blogs.litware.se
- Proposed As Answer by Andreas BaumgartenMVP, Moderator Friday, February 24, 2012 7:53 PM
Monday, February 27, 2012 8:15 PM
Thanks Patrik for your prompt help!
before I test it out, I notice there is statement like "Get-SCSMObjectTemplate..." does it mean it needs to run SMLets? if yes, does it mean I have to have all the consoles have SMLet installed?
Tuesday, February 28, 2012 1:07 AMModerator
does it mean it needs to run SMLets? -> Yes
if yes, does it mean I have to have all the consoles have SMLet installed? -> Yes
Andreas Baumgarten | H&D International Group
Tuesday, February 28, 2012 7:19 AMModerator
Actually, SMLets are only used initially to determine the GUID of the actual template. So you won't have to install SMLets on each and every client that are running the console.
Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se
Tuesday, February 28, 2012 2:48 PM
thanks guys! I have to wait till next week to do some testing, and as I am swamped at the cut-over.
Tuesday, March 13, 2012 8:28 PM
Hello people.... I'm trying to do the same thing, and following above instructions tried to import the MP and XML from QuickTemplates but XML failed with this error:
: The Target attribute value is not valid. Element Incident.QuickTemplates.ShowConsoleTasks references a Target element that cannot be found.
By the way i replaced template ID with my own ID obtained with the smlets get-scsmobjecttemplate -displayname 'IR Paso' | ft DisplayName, ID -auto
Is there something i'm doing wrong???
Thanks in advance.
Víctor Gacitúa C.