Service Manager roadmap
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Monday, March 09, 2009 4:11 AM
Hi Guys,
In the last 4 months my company has been putting some focus on System Center and what it offers and where we and our customers can benefit from this. We have successfully deployed SCCM, DPM , SCOM and SCE and with great, fast and effective results. We have found that SCE works brilliant for our market and we are now packing this as a go to market solution for our customers and we are busy evaluating and going through the motions of going ROM in our datacentre. We evaluated SCSM and have found tremendous value in the beta code and have illustrated and used this internally to great effect, with customers raving about the look and the feel. I have a million of questions, as asked by myself and my customers, but mainly I am really interested in the envisioned roadmap of SCSM.1. Would the small to medium market benefit with this and would SCE receive a connector option. I am sure with ROM potentially we can make use of the SCOM connector, but will this be possible on a SPLA basis without ROM?
2. Will change control and workflow be built in for DPM? This is key in our area, and we would benefit from leveraging on an effective workflow with actual change control around key production database etc back-ups and dataprotection.
3. Can workflow and delegation manage tasks in SCOM etc? A suggestion would be that once SCOM is connected, that change control etc must dictate the execution of certain tasks from the operations console. Take Setspn, restart service etc that can be run directly from the console. It would be great if SCSM can provide workflow to gain approval to run certain tasks......
4. From a look and feel perspective I have a suggestion. From selecting a device (right-click), why not built in the ability to execute the certain service management functions like assigning a change, and the a workflow to ensure "Quality enforcements" that can ensure for instance that software updates cannot be executed on servers if the proper approval (via change control) has not happened.
Great product, and we personally cannot wait to be able to offer this to our customers and even adopt this for ourselves. We see the potential and we do need alternatives to some of the other vendors out there! I think above probably is 1 question and that is the intended roadmap of SCSM and how close/far is the current code compared to the intended RTM, and how will the System Center family be integrated in future.
Thanks for running this blog!
Answers
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Monday, March 23, 2009 9:17 PM ArcanumBill said:...IF the product team is able to enable a Connector to SCE (either via SCOM/ROM or directly), this would be a tremendous value to MSFT Partners... in the "eat our own dogfood" category.
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Thanks,
Bill C.
Bill, thanks a lot for your feedback.
We will take it into account in our product planning efforts.
Regards,
Vladimir Bakhmetyev [MSFT]- Marked As Answer by Vladimir BakhmetyevMicrosoft Employee Monday, March 23, 2009 9:18 PM
All Replies
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Tuesday, March 10, 2009 4:49 AMOwner
Thanks very much for your interest in Service Manager - this is great feedback for our team. We will be adding many features into Beta 2, including OpsMgr integration, Service Maps, Reporting, Self-Service Portal, Knowledge Management, and Problem Management. We are making infrastruture improvements that will enhance scalability and performance. We are making usability improvements that will provide a better overall user experience. We are also going to be providing a tool that will enable form customization, object model extensions, and IT process workflow authoring.
I'll try to answer some of your other questions below.
1. We don't have plans today for a SCE connector.
2. We don't have plans to have built-in integration with DPM - I would love to hear more details on how you think Service Manager could add value. A step-by-step example would be most helpful :)
3. We don't have plans to directly control task execution in OpsMgr using Change Management workflows, although I believe the underlying Service Manager platform would support many scenarios. We do have plans to launch the OpsMgr web console from the Service Manager console (on the same machine) -- then you can run these tasks from the OpsMgr web console.
4. We are not going to have the ability to prevent changes from being applied using the Service Manager change management feature, however we are evaluating functionality to incorporate change windows at a future date.- Proposed As Answer by Marc Umeno [MSFT]3662607Microsoft Employee, Owner Tuesday, March 10, 2009 4:49 AM
- Unproposed As Answer by Vladimir BakhmetyevMicrosoft Employee Monday, March 23, 2009 9:19 PM
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Wednesday, March 11, 2009 6:50 PM
Hi,
About the DPM integration. What I find a great idea by the way.
Is that once a incident is filled to restore a file or an e-mail (single e-mail most of the time) you could do the restore directly from the SCSM console.
Give lots of ideas and potential.
Thanks,
Darren -
Monday, March 23, 2009 8:30 PMMarc Umeno [MSFT]3662607 said:
1. We don't have plans today for a SCE connector.
Let me continue Darren & Ecotechnology's feedback by stating that IF the product team is able to enable a Connector to SCE (either via SCOM/ROM or directly), this would be a tremendous value to MSFT Partners... in the "eat our own dogfood" category.
We are a Gold Certified Infrastructure Partner and IAMCP member that has a footprint in US Mid-Market and SLG, all very valid license targets for released version of SCSM. But we have observed over the last 8+ yrs that the rate of adoption of any product that we (generally as MSFT Partners) don't use internally has always been historically anemic compared to that of products we also use and can promote, support, etc. If the product team were to enable SCSM for connections to SCE, this will fit nicely into the MSFT Partner Ecosystem (often ignored by SystemCenter product teams) and enable what we view as probably the single greatest catalysts for customer adoption -- a strong partner backing of the product.
Thanks,
Bill C. -
Monday, March 23, 2009 9:17 PM ArcanumBill said:...IF the product team is able to enable a Connector to SCE (either via SCOM/ROM or directly), this would be a tremendous value to MSFT Partners... in the "eat our own dogfood" category.
...
Thanks,
Bill C.
Bill, thanks a lot for your feedback.
We will take it into account in our product planning efforts.
Regards,
Vladimir Bakhmetyev [MSFT]- Marked As Answer by Vladimir BakhmetyevMicrosoft Employee Monday, March 23, 2009 9:18 PM
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