SCSM 2010 - How to increase size restriction in the Description field

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• Wednesday, April 18, 2012 7:00 AM

   

   
  

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  Perhaps the below will be of help.

  http://blogs.technet.com/b/servicemanager/archive/2011/10/04/how-to-increase-the-size-of-the-description-field-on-the-incident-form.aspx

  F.

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  As long as you learn something new every day, the day is not wasted.

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• Wednesday, April 18, 2012 12:33 PM

   

   
  

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  I don't believe the character limit on the incident's description property can be increased (for reference, it's only 4000 characters long). However, if you need a larger field, you can extend the Incident class and add your own description property (string data types can go up to 65536 characters, but I've never personally tried a string property of that size in Service Manager).

  http://blogs.technet.com/b/servicemanager/archive/2009/05/28/modeling-deriving-and-extending-classes.aspx

  Next you can extend the out-of-the-box incident form to add a control for your new custom property

  http://blogs.technet.com/b/servicemanager/archive/2010/01/15/system-center-service-manager-tracking-additional-incident-information-and-displaying-it-on-a-customized-incident-form.aspx

  And if you want to hide the Incident form's old Description textbox control, simply set the "Visibility" property to "Hidden" while customizing the Incident form. I personally wouldn't hide the control, though..other Service Manager features (such as the Portal) may use it.

  Hope that helps a little :)

  
  
  

  • Edited by Aaron Croasmun Wednesday, April 18, 2012 12:46 PM
  • Edited by Aaron Croasmun Wednesday, April 18, 2012 12:47 PM
  • Proposed As Answer by Anton Gritsenko - FreemanRUMVP, Moderator Wednesday, April 18, 2012 1:04 PM
  • Marked As Answer by Andreas BaumgartenMVP, Moderator Friday, October 05, 2012 6:35 PM
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• Sunday, April 22, 2012 9:00 PM

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  As Aaron writes, the limit of the description field is within the property itself. And if you take a closer look at the different (string) fields/properties inside SCSM you will notice that none of them really accepts more than 4000 characters. The reason for this is that properties larger than that won't be copied to the DW by default. If you want to copy data from properties larger than 4000 characters, you can do so by defining you own dimensions, facts and outriggers, see http://blogs.technet.com/b/servicemanager/archive/2010/03/30/deep-dive-into-the-data-warehouse-custom-fact-tables-dimensions-and-outriggers.aspx.

  And as Aaron, I wouldn't recommend not using the out of the box description property.

  Regards
  //Anders

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  Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se

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