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Updates not detected by 80% of all client systems!
Updates not detected by 80% of all client systems!
- About 80% of all client systems (Win XP SP3) stopped installing updates. SCE Console tells us that all these clients needing updates. All these clients have the same errors in the windowsupdate.log files:
2009-08-06 11:04:58:605 1192 5fc PT +++++++++++ PT: Synchronizing server updates +++++++++++
2009-08-06 11:04:58:605 1192 5fc PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = https://cm2.company.corp.dmedical.biz:8531/ClientWebService/client.asmx
2009-08-06 11:04:59:308 1192 5fc Agent WARNING: Failed to evaluate Installed rule, updateId = {EE3DBFF4-9BB5-4274-B076-6E78FA3D189E}.1, hr = 8004100E
2009-08-06 11:04:59:402 1192 5fc Agent WARNING: Failed to evaluate Installed rule, updateId = {AA30F6E9-EAFE-4E2A-BF5B-F7F5F4BC0103}.1, hr = 8004100E
2009-08-06 11:04:59:668 1192 5fc Agent WARNING: Failed to evaluate Installed rule, updateId = {2005B3A2-4E88-47C1-9CA6-ED01B64A8549}.1, hr = 8004100E
2009-08-06 11:04:59:699 1192 5fc Agent WARNING: Failed to evaluate Installed rule, updateId = {94BE679D-7A8F-46C0-A80E-214E640252EE}.1, hr = 8004100E
2009-08-06 11:04:59:824 1192 5fc Agent WARNING: Failed to evaluate Installed rule, updateId = {6E5BF78D-F750-4AD4-B98A-49FB3AB05C46}.1, hr = 8004100E
2009-08-06 11:05:00:090 1192 5fc Agent WARNING: Failed to evaluate Installed rule, updateId = {2D86C94E-B426-40C0-95B5-54461B5666AA}.1, hr = 8004100E
2009-08-06 11:05:00:230 1192 5fc PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2009-08-06 11:05:00:230 1192 5fc PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = https://cm2.company.corp.dmedical.biz:8531/ClientWebService/client.asmx
2009-08-06 11:05:00:980 1192 5fc Agent * Found 0 updates and 57 categories in search; evaluated appl. rules of 789 out of 1666 deployed entities
Thank you all in advance for any hints how to resolve these SCE problems.
Franz
Answers
- Hi,
For error message you post, It seems WSUS contact with windows internal DB instead of remote BD when installing KB954960. Try to remove the WMSDE instance, the following commands can be used:
On 32 Bit Platform: msiexec /x {CEB5780F-1A70-44A9-850F-DE6C4F6AA8FB} callerid=ocsetup.exe
On 64 Bit Platform: msiexec /x {BDD79957-5801-4A2D-B09E-852E7FA64D01} callerid=ocsetup.exe
Delete the files from %windir%\sysmsi\ssee directory. Also, Open the registry editor and browse to the following key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services\Server\Setup and Change the value for "wYukonInstalled" from 1 to 0.
After that, attempt to re-launch the KB954960 installation to see if it works.
For Windows Server 2008 ETA, from the product group feedback, you can refer to blog link I mentioned as the reference.
HTH.
Jie-Feng Ren - MSFT- Marked As Answer byJie-Feng Ren - MSFTMSFT, ModeratorTuesday, August 18, 2009 8:20 AM
All Replies
- Had this issue a while back.
For me it was the as simple as declining "Office 2003 Service Pack 1" and then all my clients started to function again.
There is a thread on this somewhere that you can find for more info but in general it seems there was a glitch in the release of the patch and any client with office 2003 installed will stop responding if this service pack is not declined in WSUS.
Hope this helps,
Jerry - Hi,
Please refer to following KB article, Maybe it is helpful:
954960 Some computers do not receive updates from the WSUS server
http://support.microsoft.com/default.aspx?scid=kb;EN-US;954960
HTH.
Jie-Feng Ren - MSFT Hi
Thank you for your help.
- Have already declined all "Office 2003 Service Pack 1" packages about a year ago. The reason was that Microsoft has released an Office 2003 SP1 Update with a wrong release date (year 3007 instead of 2007 or something similar), and we had Office 2003 updates SCE delpoyment problems before patch 954960 was available.
- Despite that, have now tried to install 954960 on our SCE Server (x64 System), but it doesn't work: Getting "installation failed" and the following event in the application eventlog:
Product: Microsoft Windows Server Update Services 3.0 SP1 - Update '{288B5E1C-79F5-4EEE-8C9E-998BE68F472F}' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\SCE2007\LOCALS~1\Temp\3\IXP000.TMP\KB954960.log.
But the logfile mentioned in the Eventlog message above does not exist: There are only a XML file with 0 Bytes size and a temp file with 25KByte size in the directory ..\temp\3
Thanky you in advance for any more help.
Franz- Hi,
Refer to following KB and install update on SCE server before installing KB954960 to see if it works:
http://support.microsoft.com/default.aspx/kb/927891
HTH.
Jie-Feng Ren - MSFT Could install 927891 without any problems, but the installation of 954960 fails the same way as described before.
But one question before trying the endless loop of installing SCE hotfixes, deleting SW repositories etc. SP2 for WSUS should be available soon, the RC of SP2 will stop working in mid of August, according Microsoft. Does anyone know when WSUS SP2 will be released? Does anyone knows if SP2 for WSUS will work with SCE, or do we have to wait for SCE fixes for using WSUS SP2?
Franz- Hi,
Refer to following KB artical and enable installer log:
http://support.microsoft.com/default.aspx/kb/223300
Then, reproduce the problem and send the log to scedata@microsoft.com for further research.
WSUS SP2 will be released within one month of Windows Server 2008. The dates that have been made public are available here: http://blogs.technet.com/windowsserver/archive/2009/07/22/when-to-expect-windows-server-2008-r2-rtm.aspx
HTH.
Jie-Feng Ren - MSFT - Hi
- Have send two logfiles to scedata@microsoft.com.
- KB954960.log is created, but is deleted when clicking OK on the failed installation message.
- More interesting is the content of a file named "MWusSetup.log" that is also created by the setup routine of KB954960_x64.exe, also in the %temp% directory:
2009-08-11 09:10:07 Success CustomActions.Dll The system language DES is not supported. Using English resources...
2009-08-11 09:10:08 Success CustomActions.Dll Successfully set propery of WSUS admin groups' full names
2009-08-11 09:10:08 Error CustomActions.Dll SetWyukonInstallDirProperty: Failed to open WYUKON registry key: SOFTWARE\Microsoft\Microsoft SQL Server\MICROSOFT##SSEE\Setup (Error 0x80070002: The system cannot find the file specified.)
2009-08-11 09:10:08 Error CustomActions.Dll SetUnInstallProperties: Failed to set WYUKON install directory (Error 0x80070002: The system cannot find the file specified.)
Obviously, KB954960_x64.exe is looking for an internal database which is not installed on our system: The SCE database is located on a remote SQL Server 2005 (32-Bit)
- Have found other information about Windows Server 2008 R2: It seems that Windows Server 2008 R2 is RTM since July 22th., 2009: http://blogs.technet.com/windowsserver/archive/2009/07/22/windows-server-2008-r2-rtm.aspx. Which Blog is true?
Franz - Hi,
For error message you post, It seems WSUS contact with windows internal DB instead of remote BD when installing KB954960. Try to remove the WMSDE instance, the following commands can be used:
On 32 Bit Platform: msiexec /x {CEB5780F-1A70-44A9-850F-DE6C4F6AA8FB} callerid=ocsetup.exe
On 64 Bit Platform: msiexec /x {BDD79957-5801-4A2D-B09E-852E7FA64D01} callerid=ocsetup.exe
Delete the files from %windir%\sysmsi\ssee directory. Also, Open the registry editor and browse to the following key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services\Server\Setup and Change the value for "wYukonInstalled" from 1 to 0.
After that, attempt to re-launch the KB954960 installation to see if it works.
For Windows Server 2008 ETA, from the product group feedback, you can refer to blog link I mentioned as the reference.
HTH.
Jie-Feng Ren - MSFT- Marked As Answer byJie-Feng Ren - MSFTMSFT, ModeratorTuesday, August 18, 2009 8:20 AM
- Hi
Thank you for your help! Could install KB954960, and the version of Microsoft.UpdateServices.WebServices.Client.Dll, located at %ProgramFiles%\Update Services\WebServices\ClientWebService\bin\ is now V3.1.6001.66.
WMSDE was not installed anymore (even the Windows installer cleanup utility didn't showed this program), but I suppose that the registry key you mentioned made the difference.
Will now verify if the client systems begin to install SCE approved updates, and will post feedback here until the end of this week.
Franz - Hi
Have forced update detection on two machines, and the missing updates were installed.
But the status, two days after installing KB954960 on the SCE Server is as follow:
- Total: 187 Systems
- Status according "group summary report: "Updates: 1 computer need updates" (would be very good if this would be true!)
- Status according "group summary report", when hoovering with the mouse over the yellow bar in this report: "165 computers need updates"
- Status according Health State of all computers: 91 Systems have a health state of OK
I sure when opening other reports, I will get more different status numbers.
Franz - Hi,
For this problem, I recommend you can start up a new thread due to different from original question. We can discuss it at there.
thanks.
Jie-Feng Ren - MSFT
