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Help Please! Update from SCE hangs on reboot

Answered Help Please! Update from SCE hangs on reboot

  • Monday, September 12, 2011 2:54 PM
     
     
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    We just went through an IT implementation and part of that upgrade was the installation of Microsoft Security Essentials. Apparently the application just took off and seems to be working except there is an update that got pushed to all computers (30-40) that hangs the computer on reboot/shutdown.

    The computer will say "Installing update 1 of 1" and sit for hours. 

    How do I find what update this is and what can I do about it since it is pushed to all of these computers? 
    Thank you very much in advance. 
    Matt
     

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  • Wednesday, September 14, 2011 10:58 AM
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    Hello Matt,

    This forum is for System Center Essentials(SCE) related issues. Did you use SCE 2007 or SCE 2010 to deploy the updates? What updates have been approved on the SCE console? On a problematical computer, please open the file “windowsupdate.log” which is under %windir% and check if there's any error message.

    If this question is about Microsoft Security Essentials(MSE), please use the following Microsoft public forums, which would be the best resource for your question.

    Microsoft Security Essentials Forums
    http://social.answers.microsoft.com/Forums/en-US/category/mse

    Hope it helps,

    Yog Li -- Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
     
  • Thursday, September 15, 2011 10:01 PM
     
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    Matt,

    Assuming you meant System Center Essentials and not Security Essentials (I don't know of a way to push anything to 30-40 computers via Security Essentials :) ) you can boot to Safe Mode on one of the mcahines in question and check the windowsupdate log as Yog Li describes, or you can run Windows Update manually as a Domain Admin account and run the updates 1 at a time and see which one hangs the system. We have had to do this a few times due to a patch that causes problems with a handful of our Windows 7 machines which Microsoft occasionally supercedes killing me previous refusals of the problem update.

    Hope it helps,

    Tim

    Tim Vander Kooi
     
  • Tuesday, September 20, 2011 9:21 AM
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    Hi,

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as "Answered" as the previous steps should be helpful for many similar scenarios.

    In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

    Thanks,

    Yog Li -- Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.