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Paid for Technet subscription 9 days ago, but still no access.

Answered Paid for Technet subscription 9 days ago, but still no access.

  • Tuesday, February 14, 2012 11:38 AM
     
     
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    Hello, just thought I would post this, as I really don't know who to speak to next about it, and for me, it's virging on theft.

    I subscribed and paid for a technet subscription last wednesday (08/02/2012), which is 6 days ago, and I still have not received access to it, yet having checked with my bank, the money left my account the next day.

    Every time I mail them about it, it takes another 24 hours for them to get back to me. This time, they want me to prove to them that I have paid, by sending them a copy of my bank statement.

    I'm gobsmacked.

    Does anyone have any answers to this?

    I don't know any other company anywhere that could get away with this.

    If there's anyone who actually works for technet here, you really need to take a look at your service and procedures.

    Update: It's now been 9 days, and I'm still getting nothing but excuses from Technet.

    They have finally admitted (when pushed) that they have recieved my payment, but now tell me it's going to be another 4 or 5 days until they can tell me any more.

    Just be careful guys and girls when your hitting the payment button for a subscription. This company can apparently hold your money back, without reason, for what will be 2 weeks, and even then I'm not sure I'm going to get access.

    I hope no-one else has to go through this.

    Rastuss.


     

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  • Tuesday, February 14, 2012 8:41 PM
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    Thanks for your feedback Rastus and sorry about the problems getting activated with TechNet.  

    If you dont mind, I would like to find out more about what happened with your order.  Could you contact me directly through the "site feedback" link at the bottom of http://technet.microsoft.com/subscriptions ?  Drop in whatever info you have, or I'll reply to you individually and we can trade email to get to the bottom of it.  

    Thanks,
    Mike

    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

     
  • Wednesday, February 15, 2012 12:26 PM
     
     
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    Mike, I've sent you some details via the feedback link as you've asked.

    Regards, Rastuss.

     
  • Wednesday, February 15, 2012 6:11 PM
    Owner
     
     Answered
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    Rastuss,

    I just replied to your mail.  It may take a minute or two to get there. I have a one-minute delay on my outbox.

    BTW, changing the type of discussion here because we'll handle this offline.

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!