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SP1 Installs Fail

Locked SP1 Installs Fail

  • Thursday, February 17, 2011 4:31 PM
     
     
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    Installation attempts of the RTM fail on 50% of our systems: two desktops and one server work, two servers and one desktop fail. Interestingly, two of those servers are identical nodes of a HA cluster and one worked, one failed. Two of the servers do the same thing, they get to the very end, roll back, and report failure; the desktop fails at the beginning. All systems ran the readiness tool and sfc /scannow. Doing an in-place upgrade or wipe seems like overkill, there has to be a simpler solution. I haven't been able to make sense of the CBS log file, though, so I'm stumped.

    Any suggestions? Can someone from MS please take a look?

       

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    • Thursday, February 17, 2011 4:50 PM
       
       
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      Hi,

      to see the cause of Windows 7 update / Service Pack failures, we must look for error messages in the file CBS.log.

      Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

      André

      [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
      "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
         
      • Thursday, February 17, 2011 6:13 PM
         
         
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        http://cid-2ebebc5871271df1.office.live.com/self.aspx/cbs

           
        • Thursday, February 17, 2011 8:10 PM
           
           
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          2011-02-17 12:41:18, Info                  CBS    Doqe:   q-uninstall: Inf: wvid.inf , Ranking: 2, Device-Install: 0, Key: 113, Identity: wvid.inf, Culture=neutral, Type=driverUpdate , Version=6.1.7600.16475 , PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
          2011-02-17 12:41:18, Info                  CBS    Perf: Doqe: Uninstall started.
          2011-02-17 12:41:18, Info                  CBS    Doqe: [Forward] Uninstalling driver updates, Count 54
          2011-02-17 12:41:19, Info                  CBS    DriverUpdateUninstallUpdates failed [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

          Files from the security update

          MS10-010: Vulnerability in Windows Server 2008 Hyper-V could allow denial of service

          are missing.

          Please start the command prompt (cmd.exe) with admin rights [1] and run sfc [2]:

          sfc.exe /scannow

          Is it able to find and repair broken files (create the txt file shown under [2] and look if all files are restored)? If not follow this guide [3] to restore the missing files from the update..

          best regards
          André

          [1] http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token
          [2] http://support.microsoft.com/kb/929833
          [3] http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

          "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
             
          • Thursday, February 17, 2011 8:15 PM
             
             
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            Already tried this and it didn't fix anything but I will install that security update. What in the section of text you quoted indicates that specific security update as missing files?
               
            • Thursday, February 17, 2011 8:53 PM
               
               
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              Identity: wvid.inf , Culture=neutral, Type=driverUpdate , Version=6.1.7600.16475

              this tells me that the update causes the issue.

              "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
                 
              • Thursday, February 17, 2011 9:29 PM
                 
                 
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                But how do you go from wvid.inf driverupdate 6.1.7600.16475 to "files are missing from kb977894"?
                   
                • Thursday, February 17, 2011 9:44 PM
                   
                   
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                  google? look at the inf file version on the KB page:

                  http://support.microsoft.com/kb/977894

                  "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
                     
                  • Friday, February 18, 2011 4:15 AM
                     
                     
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                    Yeah, I have a 3 node cluster where one of them failed with SP1. Strange because they are basically identical.  Looked at the CBS log but it was short on details.  Biggest thing I saw was it had problems with a registry key.

                    Instead of wasting time I evicted the node and did a clean install.  I figured the time spent chasing down the issue would be greater than installing clean.  Besides, you don't have much to do in regards to running windows update now.  Basically setup your nics, join the domain and install the few roles you need and rejoin cluster.

                    Longest part of the whole ordeal is setting up the iscsi connections.

                       
                    • Friday, February 18, 2011 2:43 PM
                       
                       
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                      But Andre, how did you arrive at that conclusion from those few lines in the 40mb+ file? "ERROR_NOT_FOUND" must appear thirty times at least, so do references to wvid.inf. Can you please walk me through the process from opening the file to finding that as the problem? I have three other servers to do this on, as do other people, and I'm sure that everyone would like to know how to troubleshoot on our own instead of hassling you! It wouldn't let me reinstall that KB so I had to pull it out through the registry and then reinstall and reboot, I'm trying to the SP again now.
                         
                      • Friday, February 18, 2011 3:19 PM
                         
                         
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                        I opened the Log file, and searched for Error so I found this line. I looked what the installer was doing and saw that it tries to remove the inf. I googled what the inf is and found this Hyper-V update.
                        "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
                           
                        • Friday, February 18, 2011 3:28 PM
                           
                           
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                          Ahh I see now. Last question: before arriving at that specific ERROR_NOT_FOUND, there were a good 100+ lines that looked just like this:

                           

                          Failed to get session package state for package: Package_6_for_KB2482017~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

                           

                          Though the KB and some of the numbers would change. Eventually, I did find the one you narrowed it down to and it's unique in the log. How did you get past all of the others and jump to that? Just patience and careful analysis or did you use something to filter other results? If so, what? Not trying to be a pain, I'd just like to know how you figured this out so I and others can do it and save everyone some time.

                             
                          • Friday, February 18, 2011 4:15 PM
                             
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                            a file from the latest IE update is missing. Here is a guide to fix such issues:

                            http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

                            "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/