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Desktop Wallpaper shows blank in windows 7 and works in win xp & win 8.

Unanswered Desktop Wallpaper shows blank in windows 7 and works in win xp & win 8.

  • Tuesday, February 26, 2013 10:50 AM
     
     
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    Dear MS Support,

    We have applied one newly designed Desktop Wallpaper for all our computers in GAVS. It is not working in win 7 and it works in Win XP and in Win 8.

    I have searched in Microsoft forums and they mentioned to install one hotfix. I tried to install and it is not working..

    Our Group Policy and working and I can able to see the wallpaper path in my registry settings.. 

    Kindly help me to fix this issue.. 

    Given below the hotfix url… 

    http://support.microsoft.com/default.aspx?scid=kb;en-us;977944&sd=rss&spid=14481

     

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  • Wednesday, February 27, 2013 7:22 AM
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    Hi,

    After you applied the policy, what wallpaper will the Desktop of Windows 7 change to? Is it a solid colour desktop? If not, The Hotfix should not work in this case.

    Here is a very good troubleshooting guide for Wallpaper Group Policy.

    http://blogs.technet.com/b/askperf/archive/2011/12/13/wallpaper-deployment-troubleshooting.aspx

    If you have any feedback on our support, please clickhere

    Juke Chou
    TechNet Community Support

     
  • Wednesday, February 27, 2013 8:16 AM
     
     
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    Hi Juke,

    Thanks for your reply, I verified all the options and though it is not working in Windows 7 Machines. I am getting only black screen. If I check in the desktop background in theme, the applied wallpaper shows. But not reflecting in the screen. Please help..

     
  • Wednesday, February 27, 2013 9:01 AM
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    Hi,

    If so, I think the following Hotfix should fix it. Please confirm the hotfix below you have already installed.

    http://support.microsoft.com/kb/977944

    Juke Chou
    TechNet Community Support

     
  • Wednesday, February 27, 2013 9:11 AM
     
     
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    HI Juke,

    Thanks for you reply,

    I tried Windows6.1-KB977944-x64.msu and Windows6.1-KB977944-x86.msu. It gives the error, The update is not applicable to your computer.

    Please help.

    K. Dhinakaran.