Sign in
 
HomeWindows 8Windows 7Windows VistaWindows XPMDOPWindows IntuneLibraryForums
Windows Client >
> 
> 
Brother Control Center 4 not loading

Answered Brother Control Center 4 not loading

  • Wednesday, February 15, 2012 5:22 PM
     
     
    Sign In to Vote
    0

    Hi,

    I've just recently purchased a Brother MFC-J6510DW inkjet printer and I'm struggling to get the Control Center to open once installed.

    I'm operating on Windows 7 64 Bit. Once the installation is finished, I can see the icons for Control Center 4 (CC4), yet when I try to open it, nothing happens! This is after attempting to run as administrator, updating the software from Brother (although I literally bought the printer this week so the CD should be up to date).

    The other thing is that my girlfriend, who is also operating Windows 7 64, has installed CC4 and it works fine. This makes me think there might be something up with my computer?

    If it helps:

    Samsung Series 7 Chronos, Intel Core i7 Processor, 8GB Memory

    Any help would be very much appreciated as I'm struggling to get much out of Brother!

    Cheers,

    Adam.

     

All Replies

  • Wednesday, February 15, 2012 5:34 PM
     
     
    Sign In to Vote
    0

    Support for third party software, including hardware drivers, is provided by the publisher of the software.

    Suggest you contact Brother about your problem.  Technical Support is part of the warranty service.

    If you think there is something wrong with your Windows 7 OS, you need to provide detailed error codes.  A memory dump can be analysed for poosible clues.  Without detailed information it is impossible to tell you why third party software is not funtioning correctly!

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

     
  • Wednesday, February 15, 2012 6:17 PM
     
     
    Sign In to Vote
    0

    Hey,

    Thanks for the reply. I've emailed Brother but am yet to receive a reply. Unfortunately, when I try to open the program, there is no error code - likewise during installation; everything looks to have worked fine until I actually try to run the program. In terms of detailed information, what would be required for someone to perhaps speculate toward or even answer my question?

    Cheers,

    Adam

     
  • Wednesday, February 15, 2012 6:45 PM
     
     
    Sign In to Vote
    0
    Crystal balls are very good for clairvoyant use, but they seem to be out of order at the moment.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

     
  • Wednesday, February 15, 2012 6:53 PM
     
     
    Sign In to Vote
    0

    Ok...

    Anyway, if anyone can actually help, after another attempted reinstall, I am now receiving a file error which states:

    "The following error occured on the file 'C:\windows\SysWOW64\BroS482.rra'

    The system cannot find the file specified.

    (0x2)"

    Would this suggest a problem with my system or the software? It is also worth noting that this has not happened in previous installation attempts, so this might not necessarily be the issue, but if anyone knows anything about this particular type of error then it might lead to some kind of solution.

    Thanks.

     
  • Wednesday, February 15, 2012 7:36 PM
     
     Answered
    Sign In to Vote
    0

    *.RRA Files are created by InstallShield.  These are files that are created in the Program Directory when the file that the
    installation is trying to replace is locked.  The file will be created with the first four letters of the real file name, followed by 4 random numbers and letters, followed by an extension of RRA.  For example, if TBMAIN.EXE is in use at the time of the installation, a file named TBMA9F0B.RRA may be created in the program directory (or some other combination of letters and numbers following the "TBMA" portion of the file name).  InstallShield will also place an entry in the Windows Registry to tell the computer to replace the locked file on the next reboot.  Once the file is replaced by the RRA file, the RRA file will be removed.

    The above was found on the internet.  I had never encountered a .rra file before.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

     
  • Monday, February 20, 2012 4:59 PM
     
     Answered
    Sign In to Vote
    1

    Adam,

    I just got off the phone with a Brother Tech support representative cause I have been fighting the same problem for weeks.  They walked me through and got it working for me.  I can tell you that I had to remove the "Dell" folder from the C:/windows/twain_32 folder.  She told me to cut the Dell folder and paste it on the desktop.  Then Control Center worked and I could scan.  I don't know if you will have to follow the same process but for the first time ever in my experience with tech support for any company... the first solution they walked me through actually worked!!  So I would recommend that!!!

    Good luck!!

    Steph

     
  • Tuesday, February 21, 2012 1:38 AM
     
     
    Sign In to Vote
    1

    Adam,

    I just got off the phone with a Brother Tech support representative cause I have been fighting the same problem for weeks.  They walked me through and got it working for me.  I can tell you that I had to remove the "Dell" folder from the C:/windows/twain_32 folder.  She told me to cut the Dell folder and paste it on the desktop.  Then Control Center worked and I could scan.  I don't know if you will have to follow the same process but for the first time ever in my experience with tech support for any company... the first solution they walked me through actually worked!!  So I would recommend that!!!

    Good luck!!

    Steph


    I had the same problem with my new Brother MFC-J435W and a new Dell desktop with Windows 7.  The above solution described by Steph worked for me also.
     
  • Tuesday, February 21, 2012 1:16 PM
     
     
    Sign In to Vote
    0

    looks like Dell is busted again for messing with users of 3rd party gear

    Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

     
  • Wednesday, March 21, 2012 11:01 PM
     
     
    Sign In to Vote
    0

    I had the same non-service as you did, trying to use CC4 running on Win7 with my Brother DCP-7065DN. A lengthy conversation with customer service there ended on a bad note, with them claiming the problem was on my side -- which of course is true in a sense, but completely unhelpful! They had no suggestions on diagnostics or anything, they just threw up their hands.

    So, I installed iCopy, a free scanner-control program, and print to CutePDF Writer, a free print-to-PDF driver, and that all works fine.

    Printing, I'm glad to say, has never been an issue. Oddly, my wife's laptop, also Win7, never had an issue, CC4 works OK.

     
  • Thursday, March 22, 2012 2:03 AM
     
     
    Sign In to Vote
    0

    I do not use any of Brother's or HP's software for any of my printers/scanners etc.

    I use the Windows driver to render the page from Acrobat or whatever program I am using.

    Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

    Hardcore Games, Legendary is the only Way to Play

    Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews

     
  • Thursday, May 10, 2012 9:14 PM
     
     
    Sign In to Vote
    0

    Excellent post Barney886

    DELL IS JUNK !!!

    www.supertechteam.com

     
  • Thursday, November 01, 2012 3:47 PM
     
     Proposed Answer
    Sign In to Vote
    0

    I encountered this (or a similar problem) just today.  I installed the Brother ImageCenter ADS2000 on an old Del XP machine at work yesterday and all was well.  This morning I tried to run the Control Center, and nothing would happen--no error, nothing.  I uninstalled, reinstalled, stood on one leg, etc, but kept having the same issue.  Finally, it occurred to me that the program was behaving as if it were already running, so I checked the Task Manager > Processes tab and indeed found the Control Center process running.  I cancelled this process, then tried to run the Control Center again, and it started right up.  This is obviously not the same issue that everyone is having, but definitely worth a try if you encounter this issue.

    • Proposed As Answer by ssdavis75 Thursday, November 01, 2012 3:47 PM
    •