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BSOD Windows 7, Don't know what the problem is.

Answered BSOD Windows 7, Don't know what the problem is.

  • Sunday, January 27, 2013 5:44 PM
     
     
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    I'v been continuously getting blue screens of death while my computer is under a normal workload.

    I ran BlueScreenView to got some more info

    ==================================================
    Dump File         : 012513-30638-01.dmp
    Crash Time        : 1/25/2013 8:16:53 PM
    Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code    : 0x00000050
    Parameter 1       : ffffffff`ffffffa3
    Parameter 2       : 00000000`00000001
    Parameter 3       : fffff800`031f32c6
    Parameter 4       : 00000000`00000000
    Caused By Driver  : hal.dll
    Caused By Address : hal.dll+7b7f
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : ntoskrnl.exe+7efc0
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\012513-30638-01.dmp
    Processors Count  : 6
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 291,776
    ==================================================

    I just recently reinstated Windows 7 Home Premium.

    For any more info I uploaded the dmp file

    http://www.mediafire.com/download.php?9rpuvchj2zcb880

    Please help



     

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  • Monday, January 28, 2013 12:12 PM
     
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    Hi,

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: ffffffffffffffa3, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff800031f32c6, If non-zero, the instruction address which referenced the bad memory
    address.
    Arg4: 0000000000000000, (reserved)
    Debugging Details:
    ------------------
    Could not read faulting driver name
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80003114100
    GetUlongFromAddress: unable to read from fffff800031141c0
     ffffffffffffffa3 
    FAULTING_IP: 
    nt!NtWriteFile+246
    fffff800`031f32c6 448bbc2430010000 mov     r15d,dword ptr [rsp+130h]
    MM_INTERNAL_CODE:  0
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  chrome.exe
    CURRENT_IRQL:  0
    TRAP_FRAME:  fffff8800e214920 -- (.trap 0xfffff8800e214920)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000018 rbx=0000000000000000 rcx=0000000000000103
    rdx=000007ffffff0000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800031f32c6 rsp=fffff8800e214ab0 rbp=fffff8800e214ca0
     r8=fffff8a00cbd9000  r9=0000000000000194 r10=fffff8a00362b2e0
    r11=0000000001a8e644 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    nt!NtWriteFile+0x246:
    fffff800`031f32c6 448bbc2430010000 mov     r15d,dword ptr [rsp+130h] ss:0018:fffff880`0e214be0=18000000
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80002e8ceec to fffff80002ee4fc0
    STACK_TEXT:  
    fffff880`0e2147b8 fffff800`02e8ceec : 00000000`00000050 ffffffff`ffffffa3 00000000`00000001 fffff880`0e214920 : nt!KeBugCheckEx
    fffff880`0e2147c0 fffff800`02ee30ee : 00000000`00000001 ffffffff`ffffffa3 fffffa80`10ae5000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x4514f
    fffff880`0e214920 fffff800`031f32c6 : 00000000`00000018 00000000`73c12450 00000000`73c12450 00000000`01f7ead8 : nt!KiPageFault+0x16e
    fffff880`0e214ab0 fffff800`02ee4253 : fffffa80`10ae5001 00000000`00000000 00000000`00000001 00000000`01a8e644 : nt!NtWriteFile+0x246
    fffff880`0e214bb0 00000000`73c12e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`01f7ea88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73c12e09
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!NtWriteFile+246
    fffff800`031f32c6 448bbc2430010000 mov     r15d,dword ptr [rsp+130h]
    SYMBOL_STACK_INDEX:  3
    SYMBOL_NAME:  nt!NtWriteFile+246
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be
    FAILURE_BUCKET_ID:  X64_0x50_nt!NtWriteFile+246
    BUCKET_ID:  X64_0x50_nt!NtWriteFile+246
    Followup: MachineOwner
    ---------------------------------------------------------------------------------------------------------------------------------------

    Bug Check 0x50 : http://msdn.microsoft.com/en-us/library/windows/hardware/ff559023(v=vs.85).aspx

    These actions might prevent an error like this from happening again:

    1. Download and install updates and device drivers for your computer from Windows Update.
    2. Scan your computer for computer viruses.
    3. Check your hard disk for errors.

    Regards,

    MCT / MCITP / MCTS / MCSA / MCSE / MCP / C|EH / CCNA

     
  • Tuesday, January 29, 2013 7:06 AM
    Moderator
     
     Answered
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    Hi,

    Since the process is related to chrome.exe, please uninstall or update chrome program to check whether the BSOD will occur.

    Thanks,

    Vincent Wang
    TechNet Community Support