Blue Screen (BSOD) when running 3DMark Vantage

• Wednesday, June 15, 2011 5:05 PM

   

   
  

  0

  I have fresh Windows 7 64bit installation on my laptop with Intel i7 2630QM (Intel HD Graphics 3000) and nVidia GeForce 525M. First I had the following HD Graphics driver Intel HD Graphics 3000, v.15.21.13.64.2342 , A02 and latest GeForce driver nVidia GeForce GT 525M v.8.17.12.6683, A01.

  When I tested system performance with 3DMark Vantage it said that system performance is too low considering the specs, this seemed strange because in nVidia Control Panel I specified to use the discrete graphics card. Then I updated to latest HD Graphics driver Intel HD Graphics 3000, v.8.15.10.2361, A03 and also installed 3DMark 11 for DirectX 11. When I ran 3DMark 11 I got BSOD and after the restart I tried 3DMark Vantage and also got BSOD.

  Then I tried many things... system restore and uninstalling and reinstalling Intel HD Graphics drivers but I had this problem even with previous A02 HD Graphics drivers which worked initially.

  Here's the minidump and full memory dump of the crash when A02 HD Graphics driver was used:

  Minidump

  Full memory dump

   

  Can you help me to understand what is causing the blue screen?

   

   

  Below is what I got from minidump using WinDbg. As far I understand it's a driver problem.

  ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

  Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64

  Copyright (c) Microsoft Corporation. All rights reserved.

  
  

  Loading Dump File [C:\Users\Valdis\Desktop\bsod\061411-21668-01 - old driver.dmp]

  Mini Kernel Dump File: Only registers and stack trace are available

  
  

  Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

  Executable search path is: 

  Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64

  Product: WinNt, suite: TerminalServer SingleUserTS

  Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631

  Machine Name:

  Kernel base = 0xfffff800`03068000 PsLoadedModuleList = 0xfffff800`032ad650

  Debug session time: Tue Jun 14 22:22:01.295 2011 (UTC + 3:00)

  System Uptime: 0 days 0:02:20.356

  Loading Kernel Symbols

  ...............................................................

  ................................................................

  ...................................................

  Loading User Symbols

  Loading unloaded module list

  ....

  *******************************************************************************

  *                                                                             *

  *                        Bugcheck Analysis                                    *

  *                                                                             *

  *******************************************************************************

  Use !analyze -v to get detailed debugging information.

  BugCheck F4, {3, fffffa80062cbb30, fffffa80062cbe10, fffff800033eaf40}

  Probably caused by : csrss.exe

  Followup: MachineOwner

  ---------

  0: kd> !analuze -v

  No export analuze found

  0: kd> !analyze -v

  *******************************************************************************

  *                                                                             *

  *                        Bugcheck Analysis                                    *

  *                                                                             *

  *******************************************************************************

  CRITICAL_OBJECT_TERMINATION (f4)

  A process or thread crucial to system operation has unexpectedly exited or been

  terminated.

  Several processes and threads are necessary for the operation of the

  system; when they are terminated (for any reason), the system can no

  longer function.

  Arguments:

  Arg1: 0000000000000003, Process

  Arg2: fffffa80062cbb30, Terminating object

  Arg3: fffffa80062cbe10, Process image file name

  Arg4: fffff800033eaf40, Explanatory message (ascii)

  
  

  Debugging Details:

  ------------------

  PROCESS_OBJECT: fffffa80062cbb30

  IMAGE_NAME:  csrss.exe

  DEBUG_FLR_IMAGE_TIMESTAMP:  0

  MODULE_NAME: csrss

  FAULTING_MODULE: 0000000000000000 

  PROCESS_NAME:  csrss.exe

  EXCEPTION_CODE: (NTSTATUS) 0xc0000374 - A heap has been corrupted.

  BUGCHECK_STR:  0xF4_C0000374

  DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

  CURRENT_IRQL:  0

  STACK_TEXT:  

  fffff880`03dfa9c8 fffff800`0346f7d2 : 00000000`000000f4 00000000`00000003 fffffa80`062cbb30 fffffa80`062cbe10 : nt!KeBugCheckEx

  fffff880`03dfa9d0 fffff800`0341dbdb : ffffffff`ffffffff fffffa80`06f1bb60 fffffa80`062cbb30 fffffa80`062cbb30 : nt!PspCatchCriticalBreak+0x92

  fffff880`03dfaa10 fffff800`033a0838 : ffffffff`ffffffff 00000000`00000001 fffffa80`062cbb30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x179e6

  fffff880`03dfaa60 fffff800`030e6f93 : fffffa80`062cbb30 fffff880`c0000374 fffffa80`06f1bb60 fffffa80`039fd230 : nt!NtTerminateProcess+0xf4

  fffff880`03dfaae0 00000000`76ec15da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13

  00000000`00c8e358 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76ec15da

  
  

  STACK_COMMAND:  kb

  FOLLOWUP_NAME:  MachineOwner

  FAILURE_BUCKET_ID:  X64_0xF4_C0000374_IMAGE_csrss.exe

  BUCKET_ID:  X64_0xF4_C0000374_IMAGE_csrss.exe

  Followup: MachineOwner

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