prevhost.exe error think it is outlook or pdf preview pane

Friday, November 06, 2009 3:28 PMrboris

0
Sign In to Vote
win 7 ultimate 64
i 7 950 6 gigs ram
standard programs: office 2007 firefox

I get fairly frequent error listed below.

Wondering if it is about adobe reader not compatible with win 7 64 in preview pane.

thanks in advance.

 
Description

Faulting Application Path:              C:\Windows\SysWOW64\prevhost.exe

Problem signature

Problem Event Name:                      BEX

Application Name:                           prevhost.exe

Application Version:                         6.1.7600.16385

Application Timestamp:                   4a5bc5ca

Fault Module Name:                        MSPST32.DLL_unloaded

Fault Module Version:                      0.0.0.0

Fault Module Timestamp:                4a89d536

Exception Offset:                              71bc26fd

Exception Code:                                c0000005

Exception Data:                                 00000008

OS Version:                                        6.1.7600.2.0.0.256.1

Locale ID:                                           1033

Additional Information 1:                0a9e

Additional Information 2:                0a9e372d3b4ad19135b953a78882e789

Additional Information 3:                0a9e

Additional Information 4:                0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID:                                          809811383

rboris
- Reply
- Quote

Answers

Monday, November 09, 2009 7:08 PMsaraga malaMSFT, Moderator

0
Sign In to Vote
Hi ,

As you mentioned that you are getting error while using firefox ,could you please try the same in IE8 and let me know if you are getting the same error.

Thanks,

Saraga Mala
- Proposed As Answer bysaraga malaMSFT, ModeratorTuesday, November 10, 2009 12:59 PM
- Marked As Answer byNicholas LiMSFT, ModeratorFriday, November 20, 2009 3:27 AM
- Reply
- Quote

All Replies

Saturday, November 07, 2009 11:00 AMAnanda Ganesh

0
Sign In to Vote
What version of adobe are you using?
I guess a way to find out if adobe is causing this issue is to preview an adobe file and immediately check the event viewer.

However the fault module is MSPST32.DLL - This suggest its an outlook issue.
What version of outlook are you using?

You can refer to http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx and check if your application would work on Win 7 64bit.

C# Fan! ananda84(at)gmail(dot)com
- Reply
- Quote
Saturday, November 07, 2009 12:33 PMrboris

0
Sign In to Vote
office 2007 (latest updates)
adobe 9.x (latest updates)

my suspicion is that both are "implicated."

just patched the registry -- following instruction here: http://www.pretentiousname.com/adobe_pdf_x64_fix/index.html

prior to the patch couldn't preview .pdf files.

now i can.

could that inability to preview, in both windows explorer and outlook reading panes, be at the root of the problem??

thanks for the answer.
rboris
- Reply
- Quote
Monday, November 09, 2009 7:08 PMsaraga malaMSFT, Moderator

0
Sign In to Vote
Hi ,

As you mentioned that you are getting error while using firefox ,could you please try the same in IE8 and let me know if you are getting the same error.

Thanks,

Saraga Mala
- Proposed As Answer bysaraga malaMSFT, ModeratorTuesday, November 10, 2009 12:59 PM
- Marked As Answer byNicholas LiMSFT, ModeratorFriday, November 20, 2009 3:27 AM
- Reply
- Quote
Friday, November 20, 2009 12:06 PMrboris

0
Sign In to Vote
strangely i just got another preview host error this morning just after i read your e-mail.

can't figure it out. comes and goes and system doesn't crash. don't notice the errors when working

my ultimate 64 system (i7 950 6 megs . . . ) gets infrequent but consistent errors: Com Surrogate; Windows Search Protocol Host; preview handler surrogate

just installed office 2010 beta w/o incident

is this system teething to be fixed by sp1 or can someone come up with solutions now

my software is all standard stuff

Com Surrogate

Problem Event Name:    APPCRASH
Application Name:    DllHost.exe
Application Version:    6.1.7600.16385
Application Timestamp:    4a5bc6b7
Fault Module Name:    ole32.dll
Fault Module Version:    6.1.7600.16385
Fault Module Timestamp:    4a5bdac7
Exception Code:    c0000005
Exception Offset:    0002f2c2
OS Version:    6.1.7600.2.0.0.256.1
Locale ID:    1033
Additional Information 1:    92e9
Additional Information 2:    92e9544d5b98648b0a65a90dbafaa576
Additional Information 3:    e152
Additional Information 4:    e152b1ca98d7951d85d4fe84998025e3

Windows Search Protocol Host
Description
Faulting Application Path:    C:\Windows\SysWOW64\SearchProtocolHost.exe

Problem signature
Problem Event Name:    BEX
Application Name:    SearchProtocolHost.exe
Application Version:    7.0.7600.16385
Application Timestamp:    4a5bcdd0
Fault Module Name:    MSPST32.DLL_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4a89d536
Exception Offset:    714526fd
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7600.2.0.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

and the preview handler surrogate

Description
Faulting Application Path:    C:\Windows\System32\prevhost.exe

Problem signature
Problem Event Name:    BEX64
Application Name:    prevhost.exe
Application Version:    6.1.7600.16385
Application Timestamp:    4a5bc974
Fault Module Name:    MSPST32.DLL_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4af1d514
Exception Offset:    000007fef02e06d3
Exception Code:    c0000005
Exception Data:    0000000000000008
OS Version:    6.1.7600.2.0.0.256.1
Locale ID:    1033
Additional Information 1:    76a1
Additional Information 2:    76a173c26a6dc2e3cd83ac8fd9f8bdb9
Additional Information 3:    a9fe
Additional Information 4:    a9fe870327393f5a0d3f57e6305ed6f3

rboris
- Marked As Answer byrboris Friday, November 20, 2009 12:08 PM
- Unmarked As Answer byrboris Friday, November 20, 2009 12:08 PM
- Reply
- Quote
Friday, November 20, 2009 12:10 PMrboris

0
Sign In to Vote
this issue is not resolved!!!!!
rboris
- Reply
- Quote
Friday, November 20, 2009 2:51 PMsaraga malaMSFT, Moderator

0
Sign In to Vote
Hi ,

I feel ,some system files may have got corrupted(including Prevhost.exe).A good step to take would be to run the System File Checker Utility (SFC). This will scan your computer to make sure that core system files are not corrupt and will try to repair if it finds any. To perform a SFC /Scannow, please follow the steps:

1.       Click on “Start”

2.       Type “cmd” and right click on “cmd” under programs and select “Run as administrator”

3.       In the command prompt window please type the following. “sfc /scannow”(without quotation marks).

After completion of these steps, let us know if you still get any errors.

Thanking You,

Saraga Mala
- Proposed As Answer bysaraga malaMSFT, ModeratorFriday, November 20, 2009 2:51 PM
- Reply
- Quote
Friday, November 20, 2009 2:56 PMrboris

0
Sign In to Vote
have done that!
rboris
- Reply
- Quote