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Discussion motion eye

  • Tuesday, February 26, 2013 5:44 AM
     
     
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    For: I recently upgraded to windows 7 64 from Vista on my sony vgn c320e in order to double the memory, but the installer removed many of my original programs and drivers, including my motion eye. I just started a new job which requires using Skype. I went to sony.com w/o luck. Any suggestions
     

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  • Tuesday, February 26, 2013 8:37 PM
     
     
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    You will have to go to the Sony Support website to check for Windows 7 drivers for your hardware:  http://esupport.sony.com/US/p/model-home.pl?mdl=VGNCR320E&template_id=1&region_id=1&tab=download#/downloadTab

    Those drivers are not published by Microsoft nor maintained by Microsoft.

    If you are not sure which drivers you need, then you must contact Sony for assistance.

    Sony has posted information about upgrading to Windows 7 on their website @ http://esupport.sony.com/US/perl/os7upgrade.pl?mdl=VGNCR320E

    You need to ensure you have followed all the instructions they have posted for this and contact Sony if you have any questions.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Marked As Answer by Brooksidecourt Tuesday, February 26, 2013 10:16 PM
    • Unmarked As Answer by Brooksidecourt Tuesday, February 26, 2013 10:16 PM
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  • Tuesday, February 26, 2013 10:45 PM
     
     
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    Rick Dees, the unmarked as answer was a boo boo on my part, sorry about that. Oops...

    Hey, the first thing I did when I realized I couldn't find my web cam anywhere on my computer any longer was to go to the sony site and to the support and drivers. I tried to see if I could find an update, or redownload it, or even purchase a new one. But all I could find was a message that said something about them no longer having that driver available. I may have misunderstood. And as far as speaking with someone from their customer support? Forget it. I generally find I am better off on my own. Too many 'customer support" people are reading off a script and can't think outside the box. Case in point, have you ever spoken to the customer support from Samsung? You would expect a large company such as they are to have top grade customer support? Not exactly. They can't even fake a natural read. You can so tell that they are reading that you can invision their lips moving. And they are so concentrated on their script that they aren't even listening to the customer. You will just finish telling them "Ok, I already tried A, B and C and none of them worked. What should I do now? " and their response to you, reading from their script, will be "Ok, try doing the following; A, and if that doesn't work, try B, then C. " Honestly, I've tried dealing with them over Smart T.V. issues, a Smart Blu-Ray Player, and a new French Door Refrigerator. I felt as if I were speaking with a robot or recording. Very frustrating. The same thing last time I spoke with HP's customer service. The woman told me because of the switch to Windows 7 my all-in-one printer would no longer be compatible with my laptop and I'd have to purchase a new one, then proceeded to try to sell me a new one over the phone. Even tried to negotiate a price. I kept telling her that what she was saying wasn't true. It worked fine for a few months with the Windows 7, that my husbands laptop with Windows 7 worked fine with our all-in-one. I wouldn't believe her and was sure their was a solution without purchasing a new printer. Lo-and-behold, HP came up with a patch and a fix. I knew they would. Thank goodness I think for myself and don't believe everything everyone wants to tell me!

    Anyway, my laptop has long been out of warranty. I'm sure a human will want to charge me an arm and a leg to speak with me. Last time I wanted help from them they wanted me to take my computer to San Diegp (an hour away) and ship it to Sony and pay to have them 'look at it", so they could diagnois what was wrong. My describing it over the phone wasn't good enough. So I would have to be without it for, who knows how long, pay for shipping, pay for them to 'look at it', then whatever repairs they decided it needed-pay for that, then pay for it's return shipping, and hope it made it back to me in one piece, and hope that Sony actually fixed it right? That's a lot of faith in someone I never met and never saw. I don't have that much faith in strangers, sorry. Microsoft made me pay $75 for over the phone help with a "guarantee" (yes, more air quotations), and no, their help didn't fix my problem and I was out of $75 because there wasn't anyway for me to recoup my money. Warranty, guaranty, promise, etc, are used too easily with little behind them these days. What are they warranting? What guarantee are they giving you and what are they backing it with? What integrity does the promiser have that you know that their promise actually means any thing? Words don't seem to have any value any more.

    Ok, how did I get off on a tangent?

    But, if you know where I might buy a web cam that would be compatible that won't cost an arm and a leg, yet work well, I would love the advise.

    Thanks Rick Dee for your time and help.