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Installation failure for applications on 64 bit

Discussion Installation failure for applications on 64 bit

  • Thursday, February 21, 2013 5:37 PM
     
     
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    Hello,

    I have a problem that i am really not sure the cause of it (Whether software or Hardware). My computer specs are the following:

    Processor: AMD FX-8120 Eight Cores

    RAM: 4GB

    Mother board: Gigabyte 990fxa-ud3

    HDD: Western Digital 500 GB

    Graphics: Radeon HD6770

    When I install windows 7 32bit version on my computer everything runs smoothly and perfectly. However, when I install windows 7 or 8 64bit things starts to get ugly. I am not able to install some applications. I tried to install Visual Studio 2010 but the installation has failed. I tried to install Adobe Reader and it also failed. Even when installing the .NET Framework 4 it fails. I am really not sure if this is a problem in my windows or my Hardware.

    The installer either crashes or it shows me a message telling me that the installation has failed.

    Please help

    Thank you :)

     

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  • Monday, February 25, 2013 6:22 AM
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    Hi,

    What’s the error message? Could you give us the exact error information?

    Or you can go to the event viewer to check if there are more details.

    Alex Zhao
    TechNet Community Support

     
  • Saturday, March 02, 2013 3:00 PM
     
     
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    Hi,

    The errors really vary, the installation just fails. But here is an error that I caught from windows update when I was trying to check for updates; the error code is 8024000E; it says that it is an unknown error.

    Do you have any suggestions? Thank you

     
  • Monday, March 04, 2013 4:50 PM
     
     
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    Hi,

    I was also trying to install Skype and the installer for me this error before it even starts:

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: SkypeSetupFull.exe
      Application Version: 6.2.60.106
      Application Timestamp: 5113acaa
      Fault Module Name: SkypeSetupFull.exe
      Fault Module Version: 6.2.60.106
      Fault Module Timestamp: 5113acaa
      Exception Code: c0000005
      Exception Offset: 01f9fdd8
      OS Version: 6.1.7600.2.0.0.256.1
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    PLEASE HELP!!!

     
  • Tuesday, March 05, 2013 2:26 AM
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    Hi,

    You can try to boot into the clean boot mode to check what the result is:

    to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

    http://support.microsoft.com/kb/929135

    if this cannot help, I suggest you run the SFC command to see if you can discovery any corrupted files:

    Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

    for the windows update issue, please reset the windows update components for a test:

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

    Alex Zhao
    TechNet Community Support