Friday, September 23, 2011 8:44 PM
I am trying to run a "legacy" product that uses a sql backend (on a server). The program installed without issue on xp, xp sp3, vista, server 2008, but will not run on windows 7/server 2008 r2.
When I run the program, it stops in the middle saying it stops working with the following error in the event viewer:
Faulting application name: SOAPware.exe, version: 18.104.22.168, time stamp: 0x44b51d95
Faulting module name: ODBCCR32.DLL, version: 6.1.7600.16833, time stamp: 0x4df87441
Exception code: 0xc0000005
Fault offset: 0x00006c3b
Faulting process id: 0xb78
Faulting application start time: 0x01cc7a3054dcc6a0
Faulting application path: C:\SOAPware\SOAPware.exe
Faulting module path: C:\Windows\system32\ODBCCR32.DLL
I don't know if any of you have encountered compatibility issues with this .dll and know how to fix it. Help would be much appreciated.
Saturday, September 24, 2011 9:48 AM
If you are installing on Windows 7, you will need to right click on the install file and choose "Run as Administrator."
Before starting the SOAPware installer, log in to the computer using the Administrator account. If you do not have access to the Administrator account, please contact your Network Administrator.
If you are installing on Windows Vista or Windows 7, you will need to right click on the install file and choose "Run as Administrator."
Click Install to install the .Net SOAPware prerequisite if needed
If your PC needs a newer version of Microsoft .NET Framework to use SOAPware on it, you will be prompted to install this. Click Install on this window to proceed.
Read the License Agreement
On the License Agreement screen, please read the license agreement. If you agree to the terms of the License Agreement, Select "I accept the terms in the license agreement" and Click Next.
If you do not agree to the terms of the License Agreement, Select "I do not accept the terms in the license agreement", and Click Next. The installer will exit, and you will not be able to install SOAPware.
Customer Information Screen
On the Customer Information screen, fill in the appropriate information and Click Next.
Destination Folder Screen
On the Destination Folder screen, change the install location if needed, and Click Next.
Validate Site License
To validate your license, SOAPware will either connect to your database or you can supply your site ID that was sent upon initial installation of SOAPware. In the Database Server Location, type in the name of the computer that the SOAPware DataServer is installed to. If you have never logged into your database, simply paste in your Site ID that was sent in an email to you after the purchase of SOAPware.
Once the installation is finished, you will see the Completed screen. Click Finish to exit the installer.
Congratulations, you now have SOAPware installed!
Lets go ahead and start SOAPware…
To Start SOAPware, Click Start, All Programs, SOAPware, SOAPware.
You should then see the SOAPware User Login screen.
Login using the User ID administrator and the password soapware.
Login using the User ID administrator and the password soapware.
Note: The password is case sensitive and all lowercase.
In the Server box type the IP address of your server or the server name of your server.
Once you have filled in the appropriate information, Click Login.
Before you start using SOAPware for the first time, you will need to register the product.
The first time that you run SOAPware, you will receive a Site Registration dialog box with a space to enter the Site ID.
Note: An active internet connection is required for registration.
With an active internet connection, enter in the Site ID as provided with the SOAPware license.
Note that you can use the Windows shortcut keys to Copy (CTRL + C) and Paste (CTRL + V) into this box. Once the Site ID has been entered, Click Register.
If you enter the wrong Site ID, you will receive the following message, “Site ID specified is not valid. Please enter the proper Site ID or contact SOAPware Support for assistance.”
Once the site registration is complete, you will receive a message prompting you to setup providers for your site.
With an active internet connection, you will then be taken to the SOAPware Site Administration page.
This page contains all of the license information for your site.
Enter the appropriate information for the provider.
When the appropriate information has been filled in, scroll to the bottom of the page and make sure any appropriate modules you have purchased are checked off. The possible enhancements include:
Faxing from SOAPware,
SOAPware Billing Standard and the
Clinical Knowledge Module.
If you see any of these at the bottom, check them off if you would like this provider to use these modules.
Click Save & Close at the top.
Note: If more than one provider license has been purchased, and you would like to set up the additional licenses, Click Save/Add New.
After all of the license information has been entered, Close the SOAPware Site Administration page and click Register again in the Site Registration window.
The first time that SOAPware loads, you will be prompted to change the Administrator password. This is for security reasons.
Click OK to begin changing the default administrator password.
MCP | MCTS | MCITP
- Edited by Las D. Rashid Saturday, September 24, 2011 9:49 AM
Saturday, September 24, 2011 2:03 PM
Thank you for this reply but your answer refers to a newer version of Soapware than the one I am using.
I am using soapware 4.x.
Also, it seems the problem stems from the fact that soapware is trying to call the 64bit odbc drivers and not the 32bit ones.
Any other suggestions?
Wednesday, September 28, 2011 5:12 AMModerator
Please take a look at this: http://forums.mysoapware.com/showthread.php?t=1705
(Note: Since the site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
It seems this version is not compatible with Windows 7, please contact Soapware support for more information.
This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
- Marked As Answer by Miya YaoModerator Wednesday, October 05, 2011 6:38 AM
Monday, December 10, 2012 6:20 PMWhat version of SQL are you using with 4.95?