Windows Installer Crash

Sat, 17 Jan 2009 22:59:04 Z

It seems windows installer crashes alot. I have tried installing 2 things with the same result.

-Vmware Workstation
-Mirrors Edge (new PC game)

Does anyone else have this problem?

I would understand if it was a app compatibility (which it probably is) but why the windows installer?

zero061099

Windows Installer Crash

Sat, 17 Jan 2009 23:58:31 Z

Crashes in new OS are sometimes due the program that is being installed. Try some other software, if it continues it may be a problem.
All programs that works well with Vista should have no problem with Seven.

Windows Installer Crash

Sun, 18 Jan 2009 00:04:36 Z

I think this is related to another problem where windows updates will not install and windows explorer will crash. I am not sure what happened today but things started failing today. Hopefully someone has an answer asap. :(

Windows Installer Crash

Sun, 18 Jan 2009 00:07:06 Z

D Wong said:

When did you first notice the update problems?

Windows Installer Crash

Sun, 18 Jan 2009 00:17:47 Z

I am having the same exact problem. one program that i could install before, now doesn't install or uninstall. and my windows update is crashing and my windows explorer is restarting. it is like hell today man...

Windows Installer Crash

Sun, 18 Jan 2009 07:58:06 Z

Having the exact same problem. Ironically, I think it started, or at least I only started noticing it, while trying to install Mirror's Edge. Installers that once worked, the python installer for example, now crash.

D Wong said:

I don't believe the two are related. I don't experience the Windows Update bug at all.

Here's the error message that appears in the my event log. Hopefully it's of some help.

Faulting application name: msiexec.exe, version: 5.0.7000.0, time stamp: 0x49432105
Faulting module name: ntdll.dll, version: 6.1.7000.0, time stamp: 0x49434898
Exception code: 0xc0000005
Fault offset: 0x00000000000ebbaa
Faulting process id: 0x804
Faulting application start time: 0x01c979451ba01943
Faulting application path: C:\Windows\System32\msiexec.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 59e94195-e538-11dd-8c86-00508d97f4d4

Windows Installer Crash

Sun, 18 Jan 2009 11:27:22 Z

De_ Angelow said:

D Wong said:

When did you first notice the update problems?

1. The first sign I noticed things going wrong was when I tried loading an Office 2003 iso using Virtual Clone Drive across a network. Explorer would not show the loaded iso, and explorer started going haywire. I then rebooted and I could now see the Office 2003 iso loaded.

2. Went to install Office and I was getting a windows installer error which I could not bypass. Tried setting compatibilty modes to Xp and Vista nothing worked.

3. Then I thought i might give Open Office a try since I could not install Office, and I then got the same Windows installer errors again could not bypass.

4. I then installed Windows Live mail which worked fine.

5. Tried to install Windows mobility device center same windows installer errors.

6. I then noticed I had 6-7 Windows Updates, they were all related to Office 2007 why I needed these updates I am not exactly sure, but from looking at some of the explanations it was required for Web Expression and some other app, and this is when I really noticed the crashing of Windows Explorer.

I can no longer open the Windows Update without Explorer crashing, doing the shutdown and install updates does not work. Trying to install an app will cause explorer to crash.

My system is 64 bit, and I have managed to install a ton of apps at the beginning of the week with no problems until yesterday.

David

Windows Installer Crash

Sun, 18 Jan 2009 12:10:49 Z

Ok I have managed to resolve these problems by using the system restore, windows explorer no longer crashes. Now a matter of figuring out which program went wrong.

Windows Installer Crash

Sun, 18 Jan 2009 14:37:24 Z

D Wong said:

Ok I have managed to resolve these problems by using the system restore, windows explorer no longer crashes. Now a matter of figuring out which program went wrong.

I can confirm this fix worked for me as well. I installed Office 2003 then tried to install Java and the installer would hang. Now I have restored to before Office was installed and the Installer works again.

Thank you!

Windows Installer Crash

Sun, 18 Jan 2009 14:38:57 Z

ChrisV25 said:

D Wong said:

Ok I have managed to resolve these problems by using the system restore, windows explorer no longer crashes. Now a matter of figuring out which program went wrong.

Spoke too soon, its broken again :(

Windows Installer Crash

Sun, 18 Jan 2009 15:57:40 Z

Getting the update/explorer/no installations issue here, too. Really odd. Mine only started today, I installed Office 2007.. ooh.. 'bout a week ago. I'm going to go scrounge through my event logs and see if I can find anything starting today.

I did notice the Installer service was set to manual/stopped, but changing that didn't do any good.

Windows Installer Crash

Sun, 18 Jan 2009 16:04:53 Z

What applications do you guys have installed (especially directed at ChrisV25, since it was working and then suddenly not) ?

Also, what registry tweaks and service/control panel adjustments did you make (if any) ?

Windows Installer Crash

Sun, 18 Jan 2009 16:06:01 Z

Guess it's a somewhat positive thing I'm not the only one with this problem. I tried several things to no avail.

As others here, I've got Virtual Clone Drive and Mirror's Edge installed with no problems. Now it seems almost every application crashes on start.

Windows Installer Crash

Sun, 18 Jan 2009 16:09:44 Z

I don't have either of those applications installed... I just discovered it yesterday when I went to install VMware Workstation and Adobe Creative Suite.

One item of interest ... when I go to Event Viewer, I have a whole bunch of the following message:

Log Name:      System
Source:        Service Control Manager
Date:          1/18/2009 11:13:01 AM
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ATLANTIS7.aaronhall.net
Description:
The Diagnostic Service Host service failed to start due to the following error:
A privilege that the service requires to function properly does not exist in the service account configuration. You may use the Services Microsoft Management Console (MMC) snap-in (services.msc) and the Local Security Settings MMC snap-in (secpol.msc) to view the service configuration and the account configuration.

Of course, I've no idea what they want me to do in these management consoles... yet...

Windows Installer Crash

Sun, 18 Jan 2009 16:09:52 Z

GoodThings2Life™ said:

Nothing out of the ordinary.. ActivePerl, Office 2007, Pidgin, mIRC, Firefox, couple of games here and there. No registry/cpanel tweaks.

Looked through my logs, but there was nothing until the first Windows Update/Explorer crash.

Windows Installer Crash

Sun, 18 Jan 2009 16:11:33 Z

GoodThings2Life™ said:

Do you have UAC enabled?

Windows Installer Crash

Sun, 18 Jan 2009 16:13:02 Z

At its default level... and I am generally logged into this system as my Domain Administrator account. If you have a recommendation, I'm open to it...

Windows Installer Crash

Sun, 18 Jan 2009 16:14:16 Z

Try disabling the UAC completely, I've heard having that enabled could break things. Unfortunately it didn't work for me. Guess I'll boot into Win7 and check my Event Logs :)

Windows Installer Crash

Sun, 18 Jan 2009 16:18:25 Z

D Wong said:

Ok I have managed to resolve these problems by using the system restore, windows explorer no longer crashes. Now a matter of figuring out which program went wrong.

Seems something got corrupt/damaged. There might be a flaw in explorer and how it interacts with a network.
Send a feedback to microsoft.

PS

If you are adventurous redo what you did, if the same problem occurs there is definitely a flaw.

Windows Installer Crash

Sun, 18 Jan 2009 16:23:28 Z

GoodThings2Life™ said:

This looks like the software is asking for something and the OS don't know what its talking about. LOL.

Windows Installer Crash

Sun, 18 Jan 2009 16:30:26 Z

Seems ntdll.dll is involved in every crash. Hmm?

Windows Installer Crash

Sun, 18 Jan 2009 16:38:32 Z

ProZak said:

Seems ntdll.dll is involved in every crash. Hmm?

According to my error logs this is definitely correct.

Windows Installer Crash

Sun, 18 Jan 2009 16:42:07 Z

Yes, all of the crashes have been related to ntdll.dll ... so now I'm more interested in knowing what is causing it to go from working perfectly to not working at all. There is definitely a registry setting or service configuration that is breaking.

Windows Installer Crash

Sun, 18 Jan 2009 16:42:43 Z

Yeah, same.

I just did a restore to before I installed ActivePerl. Installers are working again (though it deleted the new MSI's that I downloaded, then had the gall to say my documents weren't affected..). We'll see how long this lasts, eh?

Windows Installer Crash

Sun, 18 Jan 2009 16:46:47 Z

I had the same thing happen... except that it also wiped out all the EXE installers I downloaded since the restore point too! I was pissed, although fortunately I had them all stored on another drive, but still.

Until this is resolved, every time I prepare to install a program, I'm taking a restore point.

Windows Installer Crash

Sun, 18 Jan 2009 16:50:52 Z

Mmm, same. I'm also going to put the installers on my external HDD and disconnect it before I restore. Hopefully we'll see a proper fix for this soon.

Windows Installer Crash

Sun, 18 Jan 2009 16:59:27 Z

I wonder if there was some update to Windows Installer installed silently? Seems rather strange it would just stop working like that.

Windows Installer Crash

Sun, 18 Jan 2009 17:14:17 Z

I was wondering the same thing... but I left my system on overnight (same as every night) and there's no signs of any changes today.

By the way, the diagnostic host service issue I posted from my event log earlier is resolved and totally unrelated to this issue. Apparently I was a bit too aggressive a few years ago when I setup my Domain Security Policy on my Windows Server 2003 box... since I only had 2000/XP clients to deal with, I had configured a few of the account rights in a way that it prevented the newer Vista/W7 services from starting properly. Oops!

Windows Installer Crash

Sun, 18 Jan 2009 17:22:46 Z

This is strange. I don't have any restore points from other days than today. This sucks.

Windows Installer Crash

Sun, 18 Jan 2009 17:23:09 Z

I am also getting the same problem when installing any software with the Windows Installer. Every other software installer seems to be working properly. Here's a crash log from trying to install Office 03, but it happens with VMware, VirtualPC, VirtualBox, and Outlook 07. A few days ago I installed Steam from an MSI successfully. I'm not sure when the problem started, just came across it today. This is my 3rd day of testing Win7.

Faulting application name: msiexec.exe, version: 5.0.7000.0, time stamp: 0x49431c33
Faulting module name: ntdll.dll, version: 6.1.7000.0, time stamp: 0x49433f8c
Exception code: 0xc0000005
Fault offset: 0x0007a483
Faulting process id: 0x870
Faulting application start time: 0x01c9798fb8de2bf0
Faulting application path: C:\Windows\SysWOW64\msiexec.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: f7292950-e582-11dd-9856-002215464f5b

Windows Installer Crash

Sun, 18 Jan 2009 17:36:01 Z

After doing a system restore to yesterday, undoing a Logitech Game Panel manager install, Windows Installer seems to be acting normally. I will post more information if I get any.

Windows Installer Crash

Sun, 18 Jan 2009 17:47:31 Z

ntdll.dll is a kernel file, and it might be a red hearing with the issue BTW

http://www.computerhope.com/issues/ch000960.htm

I get the Installer crash issue with:
- Installing applications
- Running Windows Update (which crashes explorer.exe)

Nothing fancy on this PC after a clean 64bit install. The fact that we are seeing this occur across multiple systems which so far appear unrelated is interesting, and most likely related to an OS function, more than application.

Also, interesting that this appears to be after a point in time. So what changes on the system over time?

1 - Windows update installed updates and restarted system - Unfortunately I cannot get into WU to see the history, but I show none in the system log.
2 - Windows Defender installed an update - I see on 1/16/2009 Defender did install an update:

Installation Successful: Windows successfully installed the following update: Definition Update for Windows Defender - KB915597 (Definition 1.49.2011.0)

Did this start happening on the 16th?

Windows Installer Crash

Sun, 18 Jan 2009 17:51:34 Z

I think it did. But I don't see any updates, except the Windows Defender one.

http://scart.slkandy.com/images/random/UpdateHistory.jpg

Windows Installer Crash

Sun, 18 Jan 2009 18:35:33 Z

Double post. I compared my copy of ntdll.dll with a copy from a clean install, same MD5.

I'm out of ideas for now.

Windows Installer Crash

Sun, 18 Jan 2009 18:38:39 Z

As am I... I am gonna keep making snapshots before and after any changes to see if I can't track it down, but that's pretty time consuming, and I have a couple other issues I'm trying to tackle right now.

Windows Installer Crash

Sun, 18 Jan 2009 18:59:17 Z

A friend of mine did a system restore to before he installed Virtual Clone Drive. This fixed the problem for him. I tried uninstalling VCD (seeing I couldn't go that far back) but that didn't fix it for me :(

Windows Installer Crash

Sun, 18 Jan 2009 19:04:03 Z

I'm also having this issue. Restore shows a critical update on the 16th and I am pretty sure this started happening after that, but not sure when. AM going to try a restore and see what happens.

Windows Installer Crash

Sun, 18 Jan 2009 20:31:34 Z

Same problem here, installer wont work :(

- Stig

Windows Installer Crash

Sun, 18 Jan 2009 22:19:56 Z

Ok, So I think I have everything working, so let me explain what the problem is, how to repro, and how to TEMPORARILY Fix it

Problem:

When trying to install programs, the Windows Installer crashes, and you cannot install. Also some people were having explorer.exe crash when trying to run Windows Update

Diagnosis:
It appears this behavior started afte the Critical Update for Windows Defender that was pushed out on 1/16/2009 through Windows Update.

Solution:

1 - Use the Recovery applet in control panel to do a restore point to right before that 1/16/2009 update.
2 - Reboot
3 - Let Windows Update redownload this update and re-apply it to your system.
4 - Reboot
5 - I am now able to use Windows Update, and install programs

I am not sure how perm this is, but maybe something was corrupt with the first time it updated?

I also turned Windows Update to manual to see if another update happens, etc. I had also disabled Defender, but then re-enabled it without issue.

Jef

Windows Installer Crash

Sun, 18 Jan 2009 22:22:46 Z

I'll buy into the corrupt download/install theory until it happens again, lol. But seriously, that's the only explanation I have for this since I've been able to install things today without issue and cannot duplicate the issue.

I will continue to take daily snapshots with system restore, however, lol.

Windows Installer Crash

Sun, 18 Jan 2009 22:27:25 Z

This kinda sucks for me, seeing I don't have any restore points prior to installing that update.

Windows Installer Crash

Sun, 18 Jan 2009 22:30:33 Z

Maybe try reinstalling that update to see if it fixes it?

Windows Installer Crash

Sun, 18 Jan 2009 22:31:56 Z

GoodThings2Life™ said:

Maybe try reinstalling that update to see if it fixes it?

Is that even possible, when its a Windows Defender update? Guess I'll see if I can delete the defintion file, and see what that gives.

Windows Installer Crash

Sun, 18 Jan 2009 23:34:35 Z

Let me know if you manage to remove the update through means other than System Restore as I too have no restore point and the same crashing during install of programs. The above fix is no good if you don't have restore points quite that far back.

Windows Installer Crash

Sun, 18 Jan 2009 23:38:54 Z

No luck. I'm out of ideas. Guess I'll try a repair of Win7 using the DVD tomorrow.

Windows Installer Crash

Sun, 18 Jan 2009 23:43:51 Z

GoodThings2Life™ said:

Maybe try reinstalling that update to see if it fixes it?

Altough the windows installer issue has only come up on only certain programs for me, repairing using the DVD didn't help me at all.

Windows Installer Crash

Sun, 18 Jan 2009 23:56:31 Z

ChrisV25 said:

D Wong said:

Ok I have managed to resolve these problems by using the system restore, windows explorer no longer crashes. Now a matter of figuring out which program went wrong.

I had the same issue and what may be the same order... I installed Office 2007, then the next day installed Firefox and a couple other smallish programs. I went to install Java and it said the downloaded installer was corrupted (something along that line). From then on, no .msi would work and Windows Update would crash Explorer... Same ntdll.dll error. I restored to befrore Office install and all is good again. I've been doing manual restore points also now. Reinstalled Firefox... working... Installed Java... working... I'm wondering if Office, since it's such a monster of a program is doing something behinds the scenes...
A lot, if not all, the errors show the Exception Code: 0xc0000005. Isn't that an "Access Denied" code? Perhaps something is changing the permisions on a registry key somewhere?

Windows Installer Crash

Mon, 19 Jan 2009 01:04:05 Z

Thanks for the restore point idea. I was having issues installing programs as discribed in this thread. Had a restore point for 1/13 and 1/ 16/09. Fell back to the 1/13 and then did the updates again. Now can install programs that failed before. Do figure.
--bill

Windows Installer Crash

Mon, 19 Jan 2009 01:28:31 Z

found out it was the mirrors edge game that corrupted the win intaller. Had to reinstall and now all is good

zero061099

Windows Installer Crash

Mon, 19 Jan 2009 01:29:12 Z

I have same issue with 64-bit Win7 - and blue screen crashes with IE8 as well

Chief Executive, ArgyStar.com

Windows Installer Crash

Mon, 19 Jan 2009 01:29:42 Z

zero061099 said:

found out it was the mirrors edge game that corrupted the win intaller. Had to reinstall and now all is good

zero061099

Interesting. I'll see if that fixes it for me.

Windows Installer Crash

Mon, 19 Jan 2009 01:34:14 Z

for one ms office 2003 wont even install on Vista let alone win7.

second it was a game that didnt work on win7 that corrupted my win installer

zero061099

Windows Installer Crash

Mon, 19 Jan 2009 01:53:16 Z

I've also had Windows Installer crash trying to install Virtual PC 2007 SP1. In fact I had to try at least 4 times just to uninstall the old VPC, because three times in a row the Windows Installer crashed.

I submitted the error report each time, but of course it never offered any helpful assistance.

Windows Installer Crash

Mon, 19 Jan 2009 02:38:54 Z

hi

i have the same problem , but i know how it start , was wen i accidently open my controlpanel with a different view i think is extended because was all in lists and a lot more options , but i don't know how i do it .
after that add and remove crash explorer all time , installations crash explorer

same problem is found in windows 2003 .

now can any one how i open extended control panel again ?

Windows Installer Crash

Mon, 19 Jan 2009 03:02:12 Z

I found this elsewhere, so I take no credit.

start regedit
navigate to HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
rename MachineThrottling to _MachineThrottling

Solved the issue for me.

Windows Installer Crash

Mon, 19 Jan 2009 03:09:29 Z

dalejr33 said:

Can anyone confirm this?

Windows Installer Crash

Mon, 19 Jan 2009 03:23:47 Z

dalejr33 said:

Confirmed! You're a lifesaver.

I wonder if this also solves the Windows Update crash, for those experiencing it?

Windows Installer Crash

Mon, 19 Jan 2009 03:30:38 Z

Confirmed. I have been struggling with this for a few hours. Implemented this fix and now I can access Windows Update and I have installed Google Earth and Virtual Earth.

Windows Installer Crash

Mon, 19 Jan 2009 03:33:55 Z

Toastpaint said:

dalejr33 said:

Can anyone confirm this?

It worked for me, now I can to install MS Oficce and Acrobat Reader..

Windows Installer Crash

Mon, 19 Jan 2009 03:36:15 Z

dalejr33's posted fix worked for me. Thank you! I was struggling with this problem all day.

Windows Installer Crash

Mon, 19 Jan 2009 03:40:31 Z

Out of curiosity, dalejr33, where did you find the fix?

Windows Installer Crash

Mon, 19 Jan 2009 03:42:23 Z

Thanks for posting that fix, Windows Update and Installer are now working again.

Windows Installer Crash

Mon, 19 Jan 2009 04:07:08 Z

dalejr33 said:

I don't even have this value on my install, in fact the entire DisabledSessions is empty. Explains why I'm no longer experiencing any issues, perhaps, but where did you find this solution, and what caused this value to be created or set in the first place?

Windows Installer Crash

Mon, 19 Jan 2009 04:39:20 Z

ZombieLuv said:

Out of curiosity, dalejr33, where did you find the fix?

I've seen it several places around the net, but I think it originated at http://chris123nt.com/2009/01/18/sqm-client-causing-crashing-in-windows-7/

Windows Installer Crash

Mon, 19 Jan 2009 05:06:47 Z

I have an update that has been waiting to intall for the past 2 or 3 days but my Windows Update crashes, there's no way for me to stay updated because i cant even open Windows Update.

im running 32 bit, my installer and internet explore 8 also keeps crashing
so far its to a point where i know what not to do so it doesn't crash

i am also in need of Adobe PDF reader but it won't intall, not even in capability mode.

Windows Installer Crash

Mon, 19 Jan 2009 05:07:07 Z

Confirmed working.

Totally awesome that adding an underscore to a registry entry solves the issue.

Just f'ing weird though.

Windows Installer Crash

Mon, 19 Jan 2009 05:12:33 Z

Works for me too! Awesome! Thanks ;)

Windows Installer Crash

Mon, 19 Jan 2009 05:21:06 Z

GoodThings2Life™ said:

dalejr33 said:

WOW!!! THANK YOU SOOOO MUCH!!
THIS SOLVED MY PROBLEM
ok well now i can go to sleep in peace lol yes! i got my Windows Update back, but now i dont anything to update lol

Windows Installer Crash

Mon, 19 Jan 2009 05:24:00 Z

I still can't install Adobe PDF Reader, anyone got that to work? i need to print a calendar but its in freaking PDF only... :/

Windows Installer Crash

Mon, 19 Jan 2009 05:26:53 Z

ae69ae said:

I still can't install Adobe PDF Reader, anyone got that to work? i need to print a calendar but its in freaking PDF only... :/

Never Mind! It installed without a problem! wow i can now say that Windows 7 is amazing!!!
muahaha now i can intall anything i want lol

and this website is amazing too! lol

Windows Installer Crash

Mon, 19 Jan 2009 07:15:23 Z

+1 to the registry edit fix. It worked for me.

Thanks!

Windows Installer Crash

Mon, 19 Jan 2009 07:35:18 Z

Another success to add to the _ in registry key. Thank you for posting this fix.

Cheers

Windows Installer Crash

Mon, 19 Jan 2009 07:40:59 Z

The registry fix worked very well here too. :)

Finally I can install songsmith trial hahahaha

- Stig

Windows Installer Crash

Mon, 19 Jan 2009 11:53:09 Z

The fix outlined at http://chris123nt.com/2009/01/18/sqm-client-causing-crashing-in-windows-7/ may be more permanent . . .

Windows Installer Crash

Mon, 19 Jan 2009 13:23:01 Z

dalejr33 said:

Confirmed here too!!!

THANK YOU is not enough but Thank You!!!

Windows Installer Crash

Mon, 19 Jan 2009 14:15:29 Z

The registry key fixed the issue for me as well. And while I hadn't tried going to a previous restore point, the 1/16 Defender update was the last time I'd successfully applied updates.

Unlike some other people's experiences, however, I was still able to install software -- I'd installed IrfanView on Saturday, for example. But attempting to launch Windows Update would crash Explorer.exe every time.

I realize this is beta software, but this crash suggests that Microsoft has some work left to do on sanity-checking input values. The registry is merely a repository for information; a missing, incorrect or even corrupted registry key should give an error message to that effect, not cause a crash. Clearly, some piece of code is failing to verify that an input value makes sense before attempting to make use of it.

And I still can't submit feedback using the feedback tool.

Windows Installer Crash

Mon, 19 Jan 2009 19:19:26 Z

I dont have that update installed here on my machine, and I dont have any restore points, so this wont be the solution for me.

Daniel McPherson SharePoint Business Consultant http://community.zevenseas.com/blogs/daniel

Windows Installer Crash

Mon, 19 Jan 2009 19:20:47 Z

Daniel McPherson said:

I dont have that update installed here on my machine, and I dont have any restore points, so this wont be the solution for me.

Daniel McPherson SharePoint Business Consultant http://community.zevenseas.com/blogs/daniel

You should try it anyway.

Windows Installer Crash

Mon, 19 Jan 2009 19:23:34 Z

Apologies, I missed one of the earlier posts, making the change to Customer Feedback fixed my machine. Thanks.

Daniel McPherson SharePoint Business Consultant http://community.zevenseas.com/blogs/daniel

Windows Installer Crash

Mon, 19 Jan 2009 21:09:35 Z

This solved my problem also. Thanks

MasterTB said:

dalejr33 said:

start regedit
navigate to HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
rename MachineThrottling to _MachineThrottling

Windows Installer Crash

Mon, 19 Jan 2009 21:12:15 Z

this worked for me thanks for the fix.

my M1530 -C2D 1.66 ghz t5450 -200gb hitachi 7200 rpm (upgraded from 160gb 5400rpm) -4gb dual channel ram (upgraded from 2gb) -Vista Ultimate service pack 2 -1280x800 lcd screen -8400m GS 128mb GDDR3 OC'ed Core 650 mhz l Mem 950 mhz l Shader 1400 mhz

Windows Installer Crash

Mon, 19 Jan 2009 21:12:33 Z

looks like some idiot forgot to add the "_" lmao naw i am just kidding, they probably working like crazy day and night and an underscore was left out, its amazing how one little underscorer can change the whole windows experience

Windows Installer Crash

Mon, 19 Jan 2009 22:56:24 Z

ae69ae said:

The underscore does nothing. It's the equivalent of deleting the key entirely it just allows you to change it back, remove the underscore, if something adverse happens as a result of the change. Windows only looks for keys it knows… when it's looking for the MachineThrottling key Windows doesn't notice that there is a key with the same name but with an added underscore so it just thinks that key doesn't exist.

The solution works because the MachineThrottling key does exist (but it shouldn't), not because there is supposed to be a key called _MachineThrottling.

Windows Installer Crash

Mon, 19 Jan 2009 23:11:28 Z

+1

It worked for me too!

Windows Installer Crash

Mon, 19 Jan 2009 23:23:57 Z

hmmm for me I just reinstalled and it fix everything. very odd

zero061099

Windows Installer Crash

Tue, 20 Jan 2009 02:00:03 Z

I was having the same problem with installing Office 2003. THe fix worked for me.

HP 2660se Laptop, Centrino Duo 1.5, 2gigs RAM, Intel "Extreme" Graphics 3100

Windows Installer Crash

Tue, 20 Jan 2009 02:35:12 Z

Thanks, that was exactly what I needed. +1

Windows Installer Crash

Tue, 20 Jan 2009 03:31:01 Z

Thanks for the Solution. That did the trick for me as well.

Windows Installer Crash

Tue, 20 Jan 2009 06:18:19 Z

you are a good solution searcher ;) thanks.

Windows Installer Crash

Tue, 20 Jan 2009 09:34:14 Z

Happened to me today with Laplink Gold 2008, which works well on my Vista.

Windows Installer Crash

Tue, 20 Jan 2009 10:18:56 Z

Microsoft responded on : http://qna.live.com/ShowQuestion.aspx?qid=9008851F1C674B6EBE3EBEA1D78CF990&ctx=Browse.aspx%3ffilter%3d1&qidn=DB7743C3D1284EC499875A1A1103464A&pUrl.

Windows Installer Crash

Tue, 20 Jan 2009 13:05:48 Z

Question: Will the above fix work with the underscore in place?

The "underscore fix" worked like a charm for me.

George

Windows Installer Crash

Wed, 18 Mar 2009 06:17:44 Z

I have been having this problem too since december sometime. it seems as if the .msi file does not exist. the log reports indicate that either there is some part of a hotkey or maybe even a program left somewhere on the computer. i find a number of programs i use like adobe's PDF maker just dont work - looking for htis windows instller that just isnt there yet the program is installed.
one log messge i have indicates that the problem might have occurred when i was installing CA antivirus. i unistalled that. but no that didnt work. the log file on that indicates that it might be a fragment of something else ... no idea how to figure that out....
when i opne messenger i get this same thing that the msi isnt where it should be... it isnt there at all.... any one out there figured out when and how this thing happens... but more important... how do i get my msi back where it belongs..... and working....

i installed windows install clean up - used that to unistall the problem program which at that time was windows live. (becasue the .msi was corrupted or missing the program would not uninstall) i then re installed windows live. i had the same issue with some other programs that relied on windows installer (.msi was corrupted or missing) and the same remedy worked.

my research indicated that because some moron IT (meaning Idiot Technician) dude had loaded onto my computer his illegal version of office from some pirating software he was using he had it seems either removed or corrupted .msi

i found the clean up tool on the windows web site and it is a free download ... hang about and i will go see if i can find out exactly where i got it and what i used it for.....

um nope but the program is called windows install clean up

good luck

Windows Installer Crash

Thu, 08 Oct 2009 19:38:57 Z

GoodThings2Life, can I ask you what settings did you chnaged to get rid of the Diagnostic Host Service errors? I am having the same issue, the only setting that I can think of that will have a role on this error is the Log on as service, is that what you changed?

-Leowise

Windows 7 is SOLID!

Windows Installer Crash

Fri, 09 Oct 2009 08:07:34 Z

I have been having this problem too since december sometime. it seems as if the .msi file does not exist. the log reports indicate that either there is some part of a hotkey or maybe even a program left somewhere on the computer. i find a number of programs i use like adobe's PDF maker just dont work - looking for htis windows instller that just isnt there yet the program is installed.
one log messge i have indicates that the problem might have occurred when i was installing CA antivirus. i unistalled that. but no that didnt work. the log file on that indicates that it might be a fragment of something else ... no idea how to figure that out....
when i opne messenger i get this same thing that the msi isnt where it should be... it isnt there at all.... any one out there figured out when and how this thing happens... but more important... how do i get my msi back where it belongs..... and working....

i installed windows install clean up - used that to unistall the problem program which at that time was windows live. (becasue the .msi was corrupted or missing the program would not uninstall) i then re installed windows live. i had the same issue with some other programs that relied on windows installer (.msi was corrupted or missing) and the same remedy worked.

my research indicated that because some moron IT (meaning Idiot Technician) dude had loaded onto my computer his illegal version of office from some pirating software he was using he had it seems either removed or corrupted .msi

i found the clean up tool on the windows web site and it is a free download ... hang about and i will go see if i can find out exactly where i got it and what i used it for.....

um nope but the program is called windows install clean up

good luck

Windows Installer Crash

Fri, 09 Oct 2009 08:07:59 Z

i installed windows install clean up - used that to unistall the problem program which at that time was windows live. (becasue the .msi was corrupted or missing the program would not uninstall) i then re installed windows live. i had the same issue with some other programs that relied on windows installer (.msi was corrupted or missing) and the same remedy worked.

my research indicated that because some moron IT (meaning Idiot Technician) dude had loaded onto my computer his illegal version of office from some pirating software he was using he had it seems either removed or corrupted .msi

i found the clean up tool on the windows web site and it is a free download ... hang about and i will go see if i can find out exactly where i got it and what i used it for.....

um nope but the program is called windows install clean up

good luck

Windows Installer Crash

Fri, 09 Oct 2009 08:08:23 Z

Windows Installer Crash

Mon, 12 Oct 2009 01:12:19 Z

Re: the earlier fix, I found quite a bit more info googling "MachineThrottling" and disabling the SQM client that solves a host of annoying issues.

Windows Installer Crash

Mon, 12 Oct 2009 01:30:36 Z

disabling SQM might work if you dont have programs that rely on it as i do.
i am not familiar with machine throttling which i presume has to to do with the speed (throttle) at which data is processed. i think i recall something about this technique in relation to slowing down the spread of viruses and worms???
but i have not heard of it being used to reinsall a missing or corrupted .msi
what prompted you to google in machine throttling in relation to installer crashes.
i haev also heard changing the hot key would fix it but if you are using registered software this will not help at all.
this whole issue for me started when two things happend simultanously ... microsoft upgrade and an idiot it professional removed my legiti office 2003 and replaced it with a pirated one (god only knows why) and did this dodgy install by creating a virtual drive to install it to. this is how he corrupted the the .msi and with the update from microsoft suddenly going off about legit software....
that is how and why i eventually found the microsoft free down load.
and yes like a lot of others with this problem the log files kept pointing to .dll files as having issues but again these are all about installs.
i just thought i should let others know what worked for me and why i rejected some of the solutions offered.