Windows Client TechCenter >
Windows 7 IT Pro Forums
>
Windows 7 Miscellaneous
>
TroubleShooting Wizard
TroubleShooting Wizard
- I recently upgraded to Win. 7 Hm Prem. from Vista Hm Prem.
All went very well until I realized that none of my trouble shooting wizard functions work. When I attempt to use the wizard I get msg. "An unexpected error has occured. The trouble shooting wizard can't continue." When I look at advance, it gives me error code 0x80131700.
I have tried, cmd (run as admin.) sfc/scannow, chkdsk/r, msconfig to disable all startup and svc., clean boot, and safe mode. I have Norton Internet Security. I also disabled antivirus & Firewall. I get the same results.
Thanks
Eplas
Answers
- Hi Eplas,
Error code 0x80131700 is usually relevant to the old version of .NET Framework installed on your system. By default, the built-in version of Micorosoft .NET Framework is 3.5.1. You can reinstall Microsoft .NET Framework 3.5 Service Pack 1 through the following steps:
1) Click the Start and type: features in the Search box.
2) Select "Turn Windows Features on or off " and click Enter.
3) Find Microsoft .NET Framework 3.5.1 and uncheck the box.
4) Restart the computer.
5) Repeat the step 1) to step 2.
6) Check the box before Microsoft .NET Framework 3.5.1.
7) Restart the computer.
Or you can download the Microsoft .NET Framework 3.5.1 package and install it.
BTW, I found the following similiar issue：
Windows 7 Program Compatibility Wizard Troubleshooter crashing
Best Regards
Dale- Marked As Answer byDale QiaoMSFT, ModeratorFriday, December 04, 2009 10:12 AM
All Replies
- See if this article will help http://www.tech-archive.net/Archive/Windows/microsoft.public.windowsupdate/2008-01/msg00093.html
MCSE, MCSA, MCDST - Hi Eplas,
Error code 0x80131700 is usually relevant to the old version of .NET Framework installed on your system. By default, the built-in version of Micorosoft .NET Framework is 3.5.1. You can reinstall Microsoft .NET Framework 3.5 Service Pack 1 through the following steps:
1) Click the Start and type: features in the Search box.
2) Select "Turn Windows Features on or off " and click Enter.
3) Find Microsoft .NET Framework 3.5.1 and uncheck the box.
4) Restart the computer.
5) Repeat the step 1) to step 2.
6) Check the box before Microsoft .NET Framework 3.5.1.
7) Restart the computer.
Or you can download the Microsoft .NET Framework 3.5.1 package and install it.
BTW, I found the following similiar issue：
Windows 7 Program Compatibility Wizard Troubleshooter crashing
Best Regards
Dale- Marked As Answer byDale QiaoMSFT, ModeratorFriday, December 04, 2009 10:12 AM
- It worked. Thanks so much for your help. It was driving me crazy.
thanks again.
Eplas
