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Digital River

Answered Digital River

  • Sunday, November 01, 2009 9:45 AM
     
     
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    Why is Microsoft still using digital river when they have so much negative feedback?  I have been ripped off for my daughter's student version of Windows 7 with this company trying to charge us over $241 when your australian website incorrectly suggests it should only be around $49.95.  Not happy.
     

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  • Monday, November 02, 2009 12:06 PM
     
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    Dear Customer,  

     

    I am sorry for any inconvenience you have just experienced and I've already report your concern to the relative department personnel who would contact with Digital River to solve the problem ASAP. In addition, some articles were published that might help you downloading and installing in a right way.

     

    https://windows7.digitalriver.com/servlet/ControllerServlet?Action=DisplayHelpPage&Locale=en_US&SiteID=mswpus&resid=DjpfLAoBAkcAAC84WJkAAAAl&rests=1257163076720

     

    Good luck!

    Andy

    • Marked As Answer by Andy Song Friday, November 06, 2009 7:56 AM
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  • Thursday, November 05, 2009 1:31 AM
     
     
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    The disk for the program arrived today, but there is still an outstanding duplicate amount allocated against my bank account.  But it is for the total of $63.95 now, not the $49.95.  Could I please have my money back?

     
  • Thursday, November 05, 2009 8:02 AM
     
     
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    For your current situation, you'd better contact digital river vendor or local Microsoft Customer Service directly. Thanks for your time and understanding!