Blue Screen of Death | Windows 7 (64bit) - Locale ID: 1033
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Wednesday, December 26, 2012 9:56 AM
I keep getting this blue screen error and it seems to happen averaging around one hour...
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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880071D932D
BCP3: FFFFF880091AEE40
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\010112-10857-01.dmp
C:\Users\username\AppData\Local\Temp\WER-30810-0.sysdata.xml
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It happens when the computer is idle or when I'm doing things within an application and or miscellaneous things on the desktop. It actually just happened right as when I was trying to type this question to you guys! ; \
- Downloaded all of the Windows updates I could possibly through Windows update.
- Installed and updated all the current divers to the motherboard, video card, etc, that I believe are correct.
- Ran the windows memory test that makes you reboot your machine, and brings you in a bios type test - no errors found.
So far, the only thing I can think of, is that the memory isn't 100% compatible with the motherboard bios version, should I flash the bios?
Do you think this could be an likely reason for error?
This is a new machine built from all new parts. (I'm thinking this is just a software issue)
I'm trying to determine the source of this error and why it's recurring!?Please let me know if any other information is needed, thank you.
- Edited by KMAN_101 Wednesday, December 26, 2012 6:45 PM
All Replies
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Wednesday, December 26, 2012 7:28 PM
I want to upload my .dmp file, but how do you upload it?
Where is the skydrive located?
I don't see an upfile option any where within my profile.
Can somebody tell me how to upload this file, so it can be of more use please...
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Thursday, December 27, 2012 2:57 AMModerator
Hi,
Thank you for the post.
Please post a copy of your dumpfile as a shared file to your Sky Drive with a link here.
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65For advice on how to configure your system to create dump files please read:
http://support.microsoft.com/kb/254649
Spencer
TechNet Community Support
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Friday, December 28, 2012 12:20 AM
UPDATE:
Here is a link to my .dmp file
https://skydrive.live.com/redir?resid=D2A484F9F3D82B97!106Also, I've just updated my bio's on my motherboard, hopefully that was actually the trick, it's been only 30 minutes since I've restarted, so I'll wait it out and reply tomorrow and see if that fixed the issue. The motherboard manufacture (Gigabyte | GA-990FXA-UD5) told me I needed to have F10 version to run a 8 core processer, I've just updated to F11 from F9. We'll see what happens.
I'm going to go play some games here in a bit, do some stress tests and what not if it doesn't restart on it's own.
Thanks so far for everyone's and anyone's help!
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Friday, December 28, 2012 2:19 AM
NEGATIVE:
Blue screen happened again, around the same timing.
I thought it was my network driver possible also, so I uninstalled and reinstalled in safe mode with a fresh copy : /Here is the .dmp file link:
https://skydrive.live.com/redir?resid=D2A484F9F3D82B97!111Also, the error message:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88008CA732D
BCP3: FFFFF88009FDBE40
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\122712-11544-01.dmp
C:\Users\username\AppData\Local\Temp\WER-32947-0.sysdata.xml -
Friday, December 28, 2012 2:57 AMModerator
Hi,
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88008ca732d, Address of the instruction which caused the bugcheck
Arg3: fffff88009fdbe40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
gdrv+332d
fffff880`08ca732d 488941e0 mov qword ptr [rcx-20h],rax
CONTEXT: fffff88009fdbe40 -- (.cxr 0xfffff88009fdbe40)
rax=00100000246c6d24 rbx=fffff88007f5b000 rcx=0000000000000020
rdx=fffff88007f5b000 rsi=0000000000000020 rdi=fffffa80110147c0
rip=fffff88008ca732d rsp=fffff88009fdc828 rbp=fffffa800f8ec5f0
r8=000000000000f000 r9=0000000000000780 r10=00640029005a0010
r11=0000000000000000 r12=fffffa800f7a61b0 r13=0000000000000020
r14=fffffa80110147c0 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202
gdrv+0x332d:
fffff880`08ca732d 488941e0 mov qword ptr [rcx-20h],rax ds:002b:00000000`00000000=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: snmp.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88008ca732d
STACK_TEXT:
fffff880`09fdc828 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : gdrv+0x332d
FOLLOWUP_IP:
gdrv+332d
fffff880`08ca732d 488941e0 mov qword ptr [rcx-20h],rax
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: gdrv+332d
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: gdrv
IMAGE_NAME: gdrv.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 49b9d175
STACK_COMMAND: .cxr 0xfffff88009fdbe40 ; kb
FAILURE_BUCKET_ID: X64_0x3B_gdrv+332d
BUCKET_ID: X64_0x3B_gdrv+332d
Followup: MachineOwner
The culprit is gdrv.sys. The process that appears to be crashing each time is the snmp.exe.
The snmp.exe is mentioned in the following link:
http://www.techsupportforum.com/forums/f10/snmp-exe-high-memory-usage-388798.html
In that link the "Gigabyte Online Management" software was referenced.
Also, The gdrv.sys is a third party driver that would be from any Gigabyte program you installed such as Gigabyte's Dynamic Energy Saver Advanced program. Do you have such software installed?
You can cure the issue by renaming the gdrv.sys file or uninstall the Gigabyte program, which should remove the gdrv.systry and see if it stops it. Image path: C:\Windows\gdrv.sys
Spencer
TechNet Community Support- Marked As Answer by KMAN_101 Saturday, December 29, 2012 10:10 PM
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Friday, December 28, 2012 2:41 PM
Interesting...
So, basically I have to either physically rename the filename "gdrv.sys", to something like "Bad_gdrv_Bad.sys" ?
..or find this software called "Gigabyte's Dynamic Energy Saver Advanced" or something similarly named to it and uninstall it?
Thanks for the information, I'll have to give both of those a try later on tonight and see what happens.
I did run my machine in Safe Mode for roughly two hours last night and no blue screen/rebooting by the way.
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Saturday, December 29, 2012 10:09 PM
Thanks for the information Spencer, I believe your solution has fixed my problem. I've been on my machine for a few hours now and it has not yet blue screened. I uninstalled the "Gigabyte Online Management software" (G.O.M.) in the uninstall programs and software.
However, I've been looking at the Event Viewer in windows, I'm still seeing some errors coming up right as I at the time I enter windows desktop.
Here is the as follows error:
Level | Date and Time | Source | Event ID | Task | CategoryError 12/29/2012 2:06:29 PM Service Control Manager 7000 None
Error 12/29/2012 2:06:29 PM SNMP 1500 NoneI'm not sure what 1500 or 7000 Event ID's mean or if you might have any suggestions or solutions to these errors...
Thanks again for all the help!
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