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windows update on windows 7 laptop will not work

Answered windows update on windows 7 laptop will not work

  • Thursday, August 16, 2012 4:42 AM
     
     
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    Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer.

    I am receiving the above message every time I click the ' check for updates' icon. Restarting does not resolve the problem.

    I have trawled the internet and found a solution that worked for several people- going to services.msc, closing windows update, deleting files in c:\windows\software distribution, reopening windows update through services.msc- however this has not resolved the issue for me.

    Under systems.msc it is listed as started, automatic (delayed)

    The Background Intelligence Transfer service is the same. I have checked the profiles of both programs and there are no discrepancies.

    I have used the microsoft fix it program. No effect

    Please help!

     

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  • Thursday, August 16, 2012 5:42 AM
     
     
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    Try setting Windows Update not to look for updates. Then go back and set it to look automatically and see if that changes anything. Another thing is are you running Windows Security Essential or Windows Defender? If so update them through their programs and then check Windows Update. Let us know the outcome.
     
  • Thursday, August 16, 2012 9:27 AM
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    Hi,


    First of all, let us run a Windows Update troubleshooter.

    http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates


    Then, please follow the steps from the link above to fix the issue.


    If the issue persists, let us check the following services and make sure they were turned on.


    Background Intelligent Transfer Service

    Cryptographic Services

    Windows Modules Installer

    Windows Installer

    Windows Update

    Kim Zhou

    TechNet Community Support

     
  • Friday, August 17, 2012 6:22 AM
     
     
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    Ran the troubleshooter, no effect.

    The above services are all turned on.


     
  • Friday, August 17, 2012 6:26 AM
     
     
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    Now that is interesting- I have windows defender, went to check it out, it is logged as having been turned off due to an error, when I try to restart it I receive the following message:

    Could not start the windows defender service on local computer

    Error 0x8e5e0247: 0x8e5e0247

    Have tried updating with the latest patch, no effect. cannot find a full version to download and re-install without using windows update (obvious problem there)


     
  • Saturday, August 18, 2012 11:53 PM
     
     
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    Yeh how do we check those services are turned on.  we are not all it people
     
  • Monday, August 20, 2012 1:35 AM
     
     
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    Click on the start bar and in the search panel type 'services.msc'. click enter. When the services program opens run through the list till you find the above names, look at the status column. If it has started in it, the service is working, if it does not, click on the service and the option to start/restart will come up. Right click to go to the service preferences which will tell you more about it.
     
  • Tuesday, August 21, 2012 3:26 AM
     
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    Found solution:

    download and install 'intel rapid storage technology' from the following site.

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product

    Not entirely sure why it worked, but reading other peoples problems it seems to work if you have/ have had a problem with your hard drive, or have installed a new one.

    This is also possibly where my problem originated from as I did have my hard drive repaired a few months back- it is likely I was unaware of the problem with windows update and defender for a while after.

    Certainly give it a try, nothing else came close to solving the problem, whereas this worked straight away.

    • Marked As Answer by amerianz Tuesday, August 21, 2012 3:26 AM
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  • Friday, October 26, 2012 6:02 PM
     
     
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    after doing EVERYTHING I could find on line to include everything in this area, THIS worked.. like amerianz, I do not know why but it did.  I notice he/she said they had gotten there HD repaired, and I had recently got a refurbished laptop.. I thought.. HUM..B I N G O it worked thanks so much
     
  • Wednesday, December 19, 2012 6:55 PM
     
     
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    Thanks
     
  • Friday, January 25, 2013 8:52 PM
     
     
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    Thanks, your solution has worked for me, too.
    I had the same (or, at least, very similar) problem, too.
    I encountered the following errors:

     ".NET Framework 4 Installation Failed: HRESULT 0xc8000247" when trying to install .NET Framework 
    As well as 

    "windows update cannot currently check for updates because the service is not running"

    and of course

    "Could not start the windows defender service on local computer Error 0x8e5e0247: 0x8e5e0247" when trying to start defender via it's UI.

    Installing the Intel Rapid Storage thingy (if, for the future, that link ever decays: The page title for the intel page was "Error Messages Appear During Windows Update, When Inserting Card or Using Live Mail", it's the "Intel Rapid Storage Technology Driver" VERSION: 9.5.6.1001, and the file is called "SP47845.exe"


    Thanks for the solution (I recall having seen it suggested in some other threads before, I feel stupid for not having tried earlier).

    I think the most likely cause is (seeing that the Intel page talks about WD High Density drives) that I recently started using a WD Caviar Green 1TB drive [in a DeLock 3.5" external HD (eSata) enclosure via a DeLock 61748 Express Card Adapter.]

     
  • Saturday, January 26, 2013 11:57 AM
     
     
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      Hi

       I would suggest you to try this.

    1. Goto start > type services.msc
    2. Scroll down to find Windows Update service
    3. make sure Windows Update service is stopped, else right click and stop it
    4. Go to C:\Windows\SoftwareDistribution\ and delete all files in it
    5. Come back to services.msc and start Windows Updateservice

     
  • Thursday, April 11, 2013 7:09 PM
     
     
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    Installing the Intel Rapid Storage Technology Driver was THE fix for me as well.  I had spent many hours on this today trying to resolve the following errors:

    Windows Update could not get updates because "the service was not running" (even though Windows Update and the BITS services and others were in fact running).  Also Windows Defender Service could not start.  I opened the Windows Defender Control Panel applet, it told me it was stopped, I clicked on the Turn On button, while at the same time I monitored the services app (command prompt - services.msc).  I watched the status of Windows Defender service.  It kept changing from Stopped to Started just for a second or so, then the service would immediately stop again.  In Control Panel, Windows Defender finally timed out with the same error listed by amerianz:  Error 0x8e5e0247: 0x8e5e0247

    I tried many things from different search results for these 2 issues.  Among other things, after I disabled Antivirus, I stopped WUAUSERV and BITS, renamed Windows\SoftwareDistribution then restarted.  I tried a Windows Update FixIt on the Microsoft FixIt center.  It said it found and fixed Windows Update issues, but no change.  I tried running SFC /SCANNOW from command prompt. The log said it found corrupted files but this made no difference.

    Finally after installing the Intel Rapid Storage Technology Driver, my PC immediately found new hardware and installed a driver.  Note: before installing this driver, all hardware listed in Device Manager already had drivers installed.  I was then prompted to reboot.  After rebooting, Windows Update still had a red X and could not check for updates.  So I opened the Windows Defender Control Panel applet, which showed that updates were available.  This meant of course that the Windows Defender service had started successfully.  I then clicked on the Check for Updates button on Windows Defender, and after several seconds while Windows Defender was looking for updates, I noticed that the Windows Update icon had appeared in the system tray and Windows was downloading new updates.  Both issues fixed.  Many thanks.






     
  • Saturday, May 18, 2013 7:40 PM
     
     
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    Bingo!!!! This worked perfectly for me. Not a refurbished HDD - brand new Seagate desktop HDD with appropriate SATA drivers from the motherboard manufacturer (ASUS). I was as skeptical as anyone about why this would work. This issue had prevented me from installing MSE on Windows 7 x64. Thanks a bunch man.