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Running services unavailable to clients

Answered Running services unavailable to clients

  • Tuesday, October 02, 2012 5:53 PM
     
     
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    Hello,

    After a recent reboot of my Workstation suddenly many services that are shown to be running in the service manager (Bonjour, JungleDisk and others) are no longer accessible from any client applications (iTunes, JungleDisk desktop etc..)  They all give an error that the service is unavailable.  I also have the same problem with the ADB android debugger.  It starts the daemon on port 5037 and then says it can't connect to the running service.  I also can't seem to use the Google Voice Plugin anymore either.  It just tells me that I need to install the plugin but it is already there.  These issues seem to indicate that I have some sort of local network interface issue.  I have tried resetting winsock with netsh and that did not do anything.  It is at the point where I might have to reinstall Windows 7 64 Ultimate since some of the inaccessable services are critical for me.  The only software installed since the problem started are some Adobe Updates and the newest Microsoft Security Essentials client.  I tried uninstalled everything since the problem started but Microsoft Security Essentials refuses to uninstall generating error 0x80070643 every time I try.  I have also tried to restore from system restore points and they all fail with another error that says it can't access a file and I should stop my anti virus and try again.  I have done that several times included from safe mode and it fails with the same error.  I don't have that error code handy.    I have been searching for days for a solution and have come up empty handed.  As I am finishing writing this message I thought to look at my network and it seems that my local loopback 127.0.0.1 is unavailable.  I guess that is my problem but I am not sure how to fix it.  I will start searching for a fix for that but any help would be greatly appreciated.

    Thanks,

    Andrew

     

All Replies

  • Tuesday, October 02, 2012 6:29 PM
     
     
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    I am getting a general failure error when trying to ping 127.0.0.1.  I have tried

    netsh int ip reset

    and

    netsh winsock reset 

    Neither of them helped.  All of my other network interfaces work properly.

    I am pretty sure this is the root of my trouble but so far I can't figure out how to fix it.  I did come across some old mentions of Microsoft Defender updates causing the same problem from years ago on Vista so my Security Essentials update is my prime suspect for what caused this but unfortunately that does not give me a fix.

    Any ideas?

    Thanks,

    Andrew

     
  • Wednesday, October 03, 2012 9:35 AM
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    Hi,

    You have several different problems. We can boot to Safe Mode to try to resolve them one by one. First, I think we need to fix the Network Local Loop issue.

    1. Please boot into Safe Mode and uninstall all your Network Adapter.

    2. Manually install the latest version driver for NIC.

    3. Check whether the local loop works.

    If the issue still persists, please post back the result of route print command.

    For the issue about service, normally, application interact with services by IPC, you can check whether the services are accessble after you successfully fix the Network issue. If no luck, just try uninstall them and reinstall for a test.

    TechNet Subscriber Support
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    Juke Chou

    TechNet Community Support

     
  • Thursday, October 04, 2012 2:03 AM
     
     
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    I tried uninstalling and reinstalling the NIC drivers in safe mode.  Still not success on pinging localhost.  I also uninstalled my VMWare network drivers with the same result.  Here is the output of route print:

    ===========================================================================
    Interface List
     20...00 25 64 8b fd 32 ......Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
      1...........................Software Loopback Interface 1
     11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
     12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination        Netmask          Gateway       Interface  Metric
              0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.108     20
            127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
            127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
      127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
          192.168.1.0    255.255.255.0         On-link     192.168.1.108    276
        192.168.1.108  255.255.255.255         On-link     192.168.1.108    276
        192.168.1.255  255.255.255.255         On-link     192.168.1.108    276
            224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
            224.0.0.0        240.0.0.0         On-link     192.168.1.108    276
      255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      255.255.255.255  255.255.255.255         On-link     192.168.1.108    276
    ===========================================================================
    Persistent Routes:
      None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
     If Metric Network Destination      Gateway
     11     58 ::/0                     On-link
      1    306 ::1/128                  On-link
     11     58 2001::/32                On-link
     11    306 2001:0:9d38:953c:201d:2528:b5b6:c9aa/128
                                        On-link
     20    276 fe80::/64                On-link
     11    306 fe80::/64                On-link
     20    276 fe80::c69:bcd3:eb1a:fdf3/128
                                        On-link
     11    306 fe80::201d:2528:b5b6:c9aa/128
                                        On-link
      1    306 ff00::/8                 On-link
     11    306 ff00::/8                 On-link
     20    276 ff00::/8                 On-link
    ===========================================================================
    Persistent Routes:
      None

     
  • Thursday, October 04, 2012 8:23 AM
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    Hi,

    Look like the Loopback route entry is ok from the output. How about if your disable Firewall or trying to ping under Safe Mode with Networking?

    Juke Chou

    TechNet Community Support

     
  • Thursday, October 04, 2012 11:18 AM
     
     
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    The same error occurs when disabling the firewall and in safe mode. I even switch to the official Realtek driver from the Microsoft version and I get the same error.  I have since switched back to the Microsoft version since it is what is installed by default when the hardware is detected. 
     
  • Friday, October 05, 2012 8:32 AM
     
     
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    Hi,

    Could you please try to reset the security template by running command “secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose” and check whether the issue turn better?

    Besides, please also try to do a clean boot, http://support.microsoft.com/kb/331796

    Regards,

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

     
  • Friday, October 05, 2012 11:51 AM
     
     
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    I still have to try the clean boot but I ran out of time and will try it later.  I did run the secedit command from an Administrator prompt and it returned:

    An extended error has occurred.

    The task has completed with an error.
    See log %windir%\security\logs\scesrv.log for detail info.

    Here is the content of the scesrv.log

    -------------------------------------------
    Friday, October 05, 2012 7:46:14 AM
    ----Configuration engine was initialized successfully.----

    ----Reading Configuration Template info...


    ----Configure User Rights...
    SeImpersonatePrivilege must be assigned to administrators. This setting is adjusted.
    SeImpersonatePrivilege must be assigned to SERVICE. This setting is adjusted.
    Configure S-1-5-21-4189753238-1154621838-2703737940-1001.
    remove SeDebugPrivilege.
    remove SeLockMemoryPrivilege.
    remove SeServiceLogonRight.
    Configure S-1-5-21-4189753238-1154621838-2703737940-1002.
    remove SeDenyBatchLogonRight.
    remove SeDenyInteractiveLogonRight.
    Configure S-1-5-21-4189753238-1154621838-2703737940-1004.
    remove SeIncreaseQuotaPrivilege.
    remove SeServiceLogonRight.
    remove SeAssignPrimaryTokenPrivilege.
    remove SeDenyInteractiveLogonRight.
    Configure S-1-5-21-4189753238-1154621838-2703737940-1010.
    remove SeChangeNotifyPrivilege.
    remove SeIncreaseQuotaPrivilege.
    remove SeServiceLogonRight.
    remove SeAssignPrimaryTokenPrivilege.
    Configure S-1-5-21-4189753238-1154621838-2703737940-1016.
    remove SeDenyBatchLogonRight.
    remove SeDenyInteractiveLogonRight.
    Configure S-1-5-21-4189753238-1154621838-2703737940-1017.
    remove SeInteractiveLogonRight.
    Configure S-1-5-21-4189753238-1154621838-2703737940-1018.
    remove SeRemoteInteractiveLogonRight.
    Configure S-1-5-21-4189753238-1154621838-2703737940-1019.
    remove SeServiceLogonRight.
    Configure S-1-5-21-4189753238-1154621838-2703737940-1021.
    remove SeServiceLogonRight.
    Configure S-1-5-21-4189753238-1154621838-2703737940-1023.
    remove SeChangeNotifyPrivilege.
    remove SeIncreaseQuotaPrivilege.
    remove SeServiceLogonRight.
    remove SeAssignPrimaryTokenPrivilege.
    Configure S-1-5-21-4189753238-1154621838-2703737940-500.
    remove SeServiceLogonRight.
    Configure S-1-5-32-568.
    remove SeBatchLogonRight.
    remove SeImpersonatePrivilege.
    Configure S-1-5-80-3880006512-4290199581-1648723128-3569869737-3631323133.
    remove SeChangeNotifyPrivilege.
    remove SeIncreaseQuotaPrivilege.
    remove SeServiceLogonRight.
    remove SeAssignPrimaryTokenPrivilege.
    Configure S-1-5-80-660411642-935556497-3338503126-833045171-2366574715.
    remove SeChangeNotifyPrivilege.
    remove SeIncreaseQuotaPrivilege.
    remove SeServiceLogonRight.
    remove SeAssignPrimaryTokenPrivilege.
    Configure S-1-5-82-1036420768-1044797643-1061213386-2937092688-4282445334.
    remove SeAuditPrivilege.
    remove SeIncreaseQuotaPrivilege.
    remove SeServiceLogonRight.
    remove SeAssignPrimaryTokenPrivilege.
    Configure S-1-5-82-3006700770-424185619-1745488364-794895919-4004696415.
    remove SeAuditPrivilege.
    remove SeIncreaseQuotaPrivilege.
    remove SeServiceLogonRight.
    remove SeAssignPrimaryTokenPrivilege.
    Configure S-1-5-19.
    Configure S-1-5-20.
    remove SeServiceLogonRight.
    Configure S-1-5-32-544.
    Configure S-1-5-32-551.
    Configure S-1-5-32-559.
    Configure S-1-5-32-545.
    Configure S-1-1-0.
    Configure S-1-5-6.
    Configure S-1-5-21-4189753238-1154621838-2703737940-501.
    Configure S-1-5-32-555.
    Configure S-1-5-80-0.
    Configure S-1-5-80-3139157870-2983391045-3678747466-658725712-1809340420.

    User Rights configuration was completed successfully.


    ----Configure Group Membership...
    Configure Users.
    remove MOOSE\postgres.

    Group Membership configuration was completed successfully.


    ----Configure 64-bit Registry Keys...
    Configure users\.default.
    Configure machine\software.
    Configure machine\software\classes.
    Warning 5: Access is denied.
      Error setting security on machine\software\classes.
    Warning 5: Access is denied.
      Error setting security on machine\software\classes.
    Warning 5: Access is denied.
      Error setting security on machine\software\classes.
    Warning 1336: The access control list (ACL) structure is invalid.
      Error setting security on machine\software\classes\7-Zip.Shortcut.2.

    Configuration of Registry Keys was completed with one or more errors.


    ----Configure 32-bit Registry Keys...
    Configure machine\software.
    Warning 1336: The access control list (ACL) structure is invalid.
      Error setting security on machine\software\Macrovision.

    Configuration of Registry Keys was completed with one or more errors.


    ----Configure File Security...
    Configure c:\program files\common files\speechengines\microsoft\tts.
    Warning 2: The system cannot find the file specified.
      Error setting security on c:\program files\common files\speechengines\microsoft\tts.
    Configure c:\programdata\microsoft\windows\drm.
    Configure c:\programdata\microsoft\windows\drm\cache.
    Configure c:\windows\repair\default.
    Warning 3: The system cannot find the path specified.
      Error setting security on c:\windows\repair\default.
    Configure c:\windows\repair\ntuser.dat.
    Warning 3: The system cannot find the path specified.
      Error setting security on c:\windows\repair\ntuser.dat.
    Configure c:\windows\repair\sam.
    Warning 3: The system cannot find the path specified.
      Error setting security on c:\windows\repair\sam.
    Configure c:\windows\repair\security.
    Warning 3: The system cannot find the path specified.
      Error setting security on c:\windows\repair\security.
    Configure c:\windows\repair\software.
    Warning 3: The system cannot find the path specified.
      Error setting security on c:\windows\repair\software.
    Configure c:\windows\repair\system.
    Warning 3: The system cannot find the path specified.
      Error setting security on c:\windows\repair\system.
    Configure c:\windows\system32\windows media.
    Warning 2: The system cannot find the file specified.
      Error setting security on c:\windows\system32\windows media.
    Configure c:\windows\syswow64\export.
    Warning 2: The system cannot find the file specified.
      Error setting security on c:\windows\syswow64\export.
    Configure c:\windows\syswow64\ias.
    Warning 2: The system cannot find the file specified.
      Error setting security on c:\windows\syswow64\ias.

    File Security configuration was completed successfully.


    ----Configure General Service Settings...
    Configure sysmonlog.
    Error 1060: The specified service does not exist as an installed service.
      Error opening sysmonlog.
    Configure SamSs.
    Configure ntmssvc.
    Error 1060: The specified service does not exist as an installed service.
      Error opening ntmssvc.
    Configure netddedsdm.
    Error 1060: The specified service does not exist as an installed service.
      Error opening netddedsdm.
    Configure netdde.
    Error 1060: The specified service does not exist as an installed service.
      Error opening netdde.
    Configure dmserver.
    Error 1060: The specified service does not exist as an installed service.
      Error opening dmserver.
    Configure clipsrv.
    Error 1060: The specified service does not exist as an installed service.
      Error opening clipsrv.
    Configure Browser.

    General Service configuration was completed successfully.


    ----Configure available attachment engines...

    Configuration of attachment engines was completed successfully.


    ----Configure Security Policy...
    Configure password information.
    Administrator account is disabled.
    Guest account is disabled.

    System Access configuration was completed successfully.
    LSA anonymous lookup names setting : existing SD = D:(D;;0x800;;;AN)(A;;0xf1fff;;;BA)(A;;0x20801;;;WD)(A;;0x801;;;AN)(A;;0x1000;;;LS)(A;;0x1000;;;NS)(A;;0x1000;;;S-1-5-17).
    Configure LSA anonymous lookup setting.
    Configure machine\software\microsoft\windows nt\currentversion\setup\recoveryconsole\securitylevel.
    Configure machine\software\microsoft\windows nt\currentversion\setup\recoveryconsole\setcommand.
    Configure machine\software\microsoft\windows nt\currentversion\winlogon\scremoveoption.
    Configure machine\software\microsoft\windows\currentversion\policies\system\dontdisplaylastusername.
    Configure machine\software\microsoft\windows\currentversion\policies\system\legalnoticecaption.
    Configure machine\software\microsoft\windows\currentversion\policies\system\legalnoticetext.
    Configure machine\software\microsoft\windows\currentversion\policies\system\scforceoption.
    Configure machine\software\microsoft\windows\currentversion\policies\system\shutdownwithoutlogon.
    Configure machine\software\microsoft\windows\currentversion\policies\system\undockwithoutlogon.
    Configure machine\software\policies\microsoft\windows\safer\codeidentifiers\authenticodeenabled.
    Configure machine\system\currentcontrolset\control\lsa\auditbaseobjects.
    Configure machine\system\currentcontrolset\control\lsa\crashonauditfail.
    Configure machine\system\currentcontrolset\control\lsa\disabledomaincreds.
    Configure machine\system\currentcontrolset\control\lsa\everyoneincludesanonymous.
    Configure machine\system\currentcontrolset\control\lsa\fipsalgorithmpolicy\enabled.
    Configure machine\system\currentcontrolset\control\lsa\forceguest.
    Configure machine\system\currentcontrolset\control\lsa\fullprivilegeauditing.
    Configure machine\system\currentcontrolset\control\lsa\nolmhash.
    Configure machine\system\currentcontrolset\control\lsa\restrictanonymous.
    Configure machine\system\currentcontrolset\control\lsa\restrictanonymoussam.
    Configure machine\system\currentcontrolset\control\print\providers\lanman print services\servers\addprinterdrivers.
    Configure machine\system\currentcontrolset\control\session manager\kernel\obcaseinsensitive.
    Configure machine\system\currentcontrolset\control\session manager\memory management\clearpagefileatshutdown.
    Configure machine\system\currentcontrolset\control\session manager\protectionmode.
    Configure machine\system\currentcontrolset\services\lanmanserver\parameters\autodisconnect.
    Configure machine\system\currentcontrolset\services\lanmanserver\parameters\enableforcedlogoff.
    Configure machine\system\currentcontrolset\services\lanmanserver\parameters\enablesecuritysignature.
    Configure machine\system\currentcontrolset\services\lanmanserver\parameters\requiresecuritysignature.
    Configure machine\system\currentcontrolset\services\lanmanserver\parameters\restrictnullsessaccess.
    Configure machine\system\currentcontrolset\services\lanmanworkstation\parameters\enableplaintextpassword.
    Configure machine\system\currentcontrolset\services\lanmanworkstation\parameters\enablesecuritysignature.
    Configure machine\system\currentcontrolset\services\lanmanworkstation\parameters\requiresecuritysignature.
    Configure machine\system\currentcontrolset\services\ldap\ldapclientintegrity.

    Configuration of Registry Values was completed successfully.
    Configure log settings.

    Audit/Log configuration was completed successfully.


    ----Configure available attachment engines...

    Configuration of attachment engines was completed successfully.


    ----Un-initialize configuration engine...

     
  • Friday, October 05, 2012 8:28 PM
     
     
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    O.K, I got around to the clean boot and it did not help.  Very strange.  Soon I will have to give up and reinstall Windows since my development environments don't work. I am willing to try anything to avoid that since it will take a very long time to reinstall all of my development tools and support software.

    Thank you for your continuing help on this matter.

     
  • Tuesday, October 09, 2012 6:15 AM
     
     
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    Hi,

    Ping the Loopback Address Use the PING command to verify that TCP/IP is working properly. To do so, ping the loopback address (127.0.0.1) by typing the following command at a command prompt:  
    ping 127.0.0.1

    You should receive a response similar to the following:
       Pinging 127.0.0.1 with 32 bytes of data:

       Reply from 127.0.0.1: bytes=32 time=<10ms TTL=128
       Reply from 127.0.0.1: bytes=32 time=<10ms TTL=128
       Reply from 127.0.0.1: bytes=32 time=<10ms TTL=128
       Reply from 127.0.0.1: bytes=32 time=<10ms TTL=128
            
    If you receive an error message at this point, TCP/IP is not properly installed. To remove and reinstall TCP/IP, follow these steps:

    NOTE : You must be logged on as a user with Administrator rights to complete these steps.  
    1.  In Control Panel, double-click Network, and then click the Protocols tab.  
    2.  Click TCP/IP Protocol to select it, click Remove, and then click Yes.  
    3.  Click Close, and then click Yes to restart the computer.  
    4.  Log on as a user with Administrator rights.  
    5.  In Control Panel, double-click Network, and then click the Protocols tab.  
    6.  Click Add, click TCP/IP Protocol to select it, and then click OK.  
    7.  If you want to use DHCP, click Yes when prompted. If you do not want to use DHCP, click No.  
    8.  When prompted, type the path for the Windows NT source files, click Continue, and then click Close.  
    9.  If you are not using DHCP, you are prompted for your TCP/IP configuration information. Provide the appropriate values, and then click OK. If you are not sure what the appropriate values are, contact your network administrator.  
    10.  Click No when you are prompted to restart your computer. If you have installed a Windows NT Service Pack, you need to reinstall the Service Pack before you restart your computer.  
    11.  Restart your computer.  
    If you receive an error message while removing and reinstalling TCP/IP, you may need to manually remove TCP/IP from the Windows NT registry.

    Regards,

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

     
  • Tuesday, October 09, 2012 2:56 PM
     
     
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    Hi Peterson,

    I get a general failure message when pinging 127.0.0.1.  I am looking at your instructions for removing/reinstalling the TCP/IP protocol and that is not how it looks on my Windows 7 64 system.  My control panel has "Network and Sharing Center" not just Network.  There is no tab for protocols there.  I can go to the adapter properties and see the Internet Protocols for version 4 and 6 but I can't uninstall from there I can only disable them.  I am not sure where you are seeing the user interface you are describing but that is not what I see.  It would seem like a good shot to reinstall the TCP/IP protocol but there must be another way of doing it.

    Andrew

     
  • Wednesday, October 10, 2012 7:05 AM
     
     
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    Hi,

    I am sorry that I didn't notice you had run netsh int ip reset, the above steps are used to reset TCP/IP, and the fuction is just like run netsh int ip reset.

    If we need to find out the root cause why we cannot ping 127.0.0.1, I think we should gather detail debug logs which it's not convenient for the forum support. If it's possible, I advise you uninstall the suspect applications and have a try.

    Besides, please check whether there are some related event logs and share to us.

    Regards,

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

     
  • Wednesday, October 10, 2012 6:55 PM
     
     
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    Hi Peterson,

    Unfortunately the system will not let me uninstall Microsoft Security Essentials which seems to have caused the problem.  At least thats what it looks like since it was why I rebooted the computer and then everything stopped working.   Every time I try to uninstall I get error 0x80070643 even in safe mode.  I have heard from one other person that has experienced the same issue and has not found any resolutions either.  I don't get any errors in my event log about this to share.  Thanks for you help.

    Andrew

     
  • Thursday, October 11, 2012 10:22 AM
     
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    Hi,

    The 0x80070643 means Fatal error during installation, so it seems Microsoft Security Essentials didn't install correctly, please try to run Microsoft Security Essentials installation application again and check whether it can be repired.

    Besides, please also run sfc /scannow or run checkSUR which can be download from http://support.microsoft.com/kb/947821/en-us.

    If it still couldn't be uninstalled, can you please try to use some third party softwares and enforce to uninstall it.

    Regards,

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked As Answer by akwebb1 Saturday, October 13, 2012 8:54 PM
    •  
     
  • Thursday, October 11, 2012 12:50 PM
     
     
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    go to device manager
    click on view
    click on "show hidden devices"
    find "tcp/ip protocol driver"
    right click on it and chose "uninstall"
    reboot
    If it still doesn't work then try downloading driver from manufacturing web site and install it.
    Don't let the windows pick the driver you specify which dirver to load.
     
  • Saturday, October 13, 2012 8:53 PM
     
     
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    I finally got almost everything working again.  It was indeed Microsoft Security Essentials.  I tried various ways of forcing the uninstall and finally only Revo Uninstaller was able to get it to a point where I could reinstall Microsoft Security Essentials without getting the message that it was already installed.  After that my loopback still did not work but then I was able to run the actual Microsoft Security Essentials uninstall without getting the fatal error.  After that I rebooted, reinstalled Microsoft Security Essentials and rebooted once again.  After that my localhost address was back and most of the services are now accessible.  There are a few issues I have with my postgres service credentials probably due to the many things I have tried over the last week to resolve this problem but hopefully that won't be much of a problem to fix.

    Thank you everyone for your assistance in this matter.

    Andrew