Friday, January 25, 2013 1:40 PM
I am running Win 7 Enterprise x64 and have several users that will have intermitent print spooler crashes. The only system event I get says "A timeout (3000 milliseconds) was reached while waiting for a transaction response from the spooler service.". When I try to restart the Print Spooler Service it will freeze up, give me an error message, and then go to a stopped state. I can then simply start it again and everything works for a time, but then it rears it's ugly head again. I have tried to delete all old printers in the spool folder and registry as well.
Any tips are appreciated.
Friday, January 25, 2013 2:21 PM
Increase the service timeout to a higher value in the below registry hive:
Dword value: ServicesPipeTimeout=12000,
If its not present, please create one.
- Proposed As Answer by Adil Rathore Friday, January 25, 2013 2:21 PM
Friday, January 25, 2013 2:41 PM
I'll give this a shot and see if the issue comes back.
Friday, January 25, 2013 3:44 PM
Unfortunately this was not the fix I was looking for. My user tried to open a word document and the splash screen for Office got stuck on "Connecting to Printer" I had to restart the spooler. When I tried to restart the spooler it again got stuck and put a 7011 event ID error in the System logs.
Tuesday, January 29, 2013 2:46 AMModerator
Please install the latest version of the printer driver to see if it helps.
Regarding the event id 7011, please refer to the following article:
Event ID 7011 — Basic Service Operations
TechNet Community Support
Thursday, February 14, 2013 2:26 PMThat actually did not fix it. The latest printer drivers are installed on the machine, and I tried the recommendation in the link.