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Constant 0x0000003b Bug check restarts and BSOD, as well as 0x0000001a bug checks

问题 Constant 0x0000003b Bug check restarts and BSOD, as well as 0x0000001a bug checks

  • Sunday, May 13, 2012 4:57 AM
     
     
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    Hello,

    I have recently built my parents a brand-new computer, loaded with:

    • Asus P8Z68-V PRO/GEN3
    • Intel Core i5-2400 3.1GHz
    • Corsair CMZ8GX3M2A1866C9 8 GB RAM (2 4GB sticks)
    • Western Digital WD5000AAKX-001CA0 500GB SATA HD
    • Sony Optiarc SATA DVD-RW AD-7280S
    • Windows 7 Home Premium

    I do not live at home anymore, but from what I am hearing (and seeing in the Reliability Monitor), the computer has become more and more unstable. Everything from constant Internet Explorer crashes (jscript9.dll is always the culprit, no add-ons installed), to COM Surrogate crashes when viewing pictures in Windows Live Picture Gallery, and the worst, these constant bug checks that are causing the computer to crash and restart at random times. They are the 3b and 1a, but predominately 3b. This has become completely out of hand. We are talking as many as 30+ total crashes combined in one day, between all applications considered. This is a completely fresh install of Windows 7, meaning that it isn't even a full month old yet. All drivers are up-to-date, even checking off the manufacturers' sites. Norton Internet Security has been on since day 1. All parts were purchased new from a computer store, not used. I have never encountered this many problems so quickly, with users who do nothing but browse the internet, print pictures, and type up documents. I am not a novice by any means, and thus did my due dilligance when these problems arose. From all my hours and hours of research, I have gathered to some degree that this may be a possible video card issue. Since we are using the built-in Intel Graphics HD 2000, and I have scoured Intel's website for an even newer driver than is listed by Asus's site, the driver can't be an issue. I have used older, newer, even beta drivers for the video. It simply has no effect on the amount of errors. Secondly, I have heard it can be a RAM issue. I used the Windows Memory Checker, and I have had no issues after running it for hours. I also realize that this particular motherboard is great for overclocking. I am using it for NO such thing. I bought it because it has rock-solid performance and has a great long-term evolution.

    The saddest part is that my mother can't even work on her crafting, even though the last computer they had, which I built 6 years ago, worked perfectly.

    I know you will request a mini-dump of one or many of these errors, but I can't remember how to mini-dump. I have the full dumps (where it says Files that help describe the problem in WER).

    Please, any suggestions would be helpful. This whole computer has been an absolute nightmare; I have never had so much issue with such a new install of Windows.

     

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  • Sunday, May 13, 2012 6:25 AM
     
     
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    1. Here is a knowledge article on this error. There is a hotfix...

    http://support.microsoft.com/kb/980932/en-us

    2. Analyze minidump with WinDBG or Nirsoft BSOD view. If you feel like someone else would do the analysis, upload minidump file to SkyDrive or similar cloud repository and place the url here.

    Regards

    Milos

     
  • Sunday, May 13, 2012 12:03 PM
     
     
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    Hi Milos,

    Perhaps you hadn't read my question fully. I have NO 1394 devices, and the hotfix page that you directed me to is very clear. It is only for 3b issues caused from 1394 devices. Additionally, I can only generate the 150-200MB dump, where is my mini dump? I would like to send it up here for people to see, but I have such a large one on file.

     
  • Sunday, May 13, 2012 12:21 PM
     
     
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    Hi Jeremy

    Here is the path to minidump

    c:\windows\minidump\minidump.dmp

    Here is older but useful article on debugging

    http://support.microsoft.com/kb/315263/en-us

    Debugging tools are here

    http://msdn.microsoft.com/en-us/windows/hardware/gg463009

    For simple analysis there is BSOD viewer

    http://www.nirsoft.net/utils/blue_screen_view.html

    Regards

    Milos

     
  • Sunday, May 13, 2012 2:21 PM
     
     
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    Hello,

    There is more information as of this morning. Windows is claiming it is no longer genuine and wants to reactivate. It is claiming there has been a substantial hardware change, which, there hasn't been. Additionally, last night, there was a 1e BSOD, which is a newer one.

    I have included 3 mini dumps. They each have a unique code, whether 1a, 1e, or 3b.

    Still continuing to have misc. errors across the board, including:

    • Internet Explorer 9 (APPCRASH based on jscript9.dll) - constant problem when surfing
    • Superfetch (APPCRASH based on sysmain.dll)
    • COM Surrogate (BEX based on StackHash_0a9e)
    • Windows Problem Reporting (APPCRASH based on RPCRT4.dll)
    • .NET Runtime Optimization Service (APPCRASH based on StackHash_547f)
    • EC Simulator (APPCRASH based on KERNELBASE.dll)
    • Wndows Problem Reporting (APPCRASH based on ntdll.dll)
    • aaHMSvc.exe (APPCRASH based on asacpiEx.dll) - ASUS app
    • AI Suite II (APPCRASH based on OLE32.dll) - ASUS app
    • Host Processes for Windows Services (BEX64 based on ntdll.dll)
    • Windows Update (APPCRASH based on dpx.dll)
    • Windows Live Photo Gallery (APPCRASH based on ntdll.dll)
    • Symantec Service Framework (APPCRASH based on msl.dll)

    The problems I listed here were a culmination of the past 5 days, but they all have happened at least once, some many many more. Internet Explorer has crashed nearly 60 times in the past 5 days, Superfetch has crashed at least 10 times, COM Surrogate has at least 1-2 per day.

    And now with the genuine issues this morning, I'm not sure what to do.

    While writing this, Internet Explorer had 2 jscript9.dll errors.

    EDIT: within 5 minutes of posting this, Windows said it was Genuine again. I did not activate.
    • Edited by jeremyp52 Sunday, May 13, 2012 2:25 PM New Info
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  • Sunday, May 13, 2012 4:56 PM
     
     
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    You are expected to upload minidump to accessible repository:


     
  • Sunday, May 13, 2012 5:48 PM
     
     
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    Sorry. I guess for whatever reason my webserver won't allow raw downloads of .dmp files. I have zipped each of those files, so, they are:

    I have downloaded each myself, and they go successfully.

     
  • Sunday, May 13, 2012 8:49 PM
     
     
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    Jeremy,

    the third minidump points to SYMEFA64.SYS which is from Norton workshop.

    Give try to test computer without Norton. Here is link to Norton removal tool.

    https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

    Regards

    Milos

    (PS: I use MS Security Essentials and have no problems.)

     
  • Sunday, May 13, 2012 11:48 PM
     
     
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    Hi Milos,

    Ok, I have uninstalled Norton. What about the other dumps? Are there root causes for those?

    Thanks,

    Jeremy

     
  • Monday, May 14, 2012 9:21 AM
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    Hi,

    After checking the latest the dump file, I found the error code 0x1a_41790 was received, you can refer to Bug Check 0x1A: MEMORY_MANAGEMENT. I notice that mscorsvw.exe is the most probable reason which occurs BSOD.


    I suggest you try the following:


    1. Reinstall .Net Framework because mscorsvw.exe was involved on the crash.

    2. Upgrade your Symantec antivirus to the latest version, or uninstall it.

    3. Update your BIOS, chipset and all the drivers for Windows 7.


    Furthermore, I suggest that you can contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)


    Hope this helps.

    Vincent Wang

    TechNet Community Support

     
  • Monday, May 14, 2012 2:54 PM
     
     
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    Hello Vincent,

    I have the OEM version of the software. I believe this means I do not get support from Microsoft, correct?

    Additionally, I appreciate you looking at the 1a dump file. What can you tell me about the 3b dump file?

    Thanks,

    Jeremy

     
  • Tuesday, May 15, 2012 8:48 AM
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    Hi Jeremy,

    According the error code 0x0000003b, you can refer to this Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION.


    Meanwhile, I would like to explain that Milos’s steps is for your 3b dump file.


    Regarding the OEM product, it is best to contact your OEM manufacturer for help.


    Hope this helps.

    Vincent Wang

    TechNet Community Support

     
  • Tuesday, May 15, 2012 4:47 PM
     
     
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    Hi Vincent,

    Again, I refer you to my long original post at the beginning of this thread, as well as my secondary follow up. The link you sent me regarding the 0x0000003b error states that the root cause may be related to a graphics driver. I say again, as I did originally, there are NO updates available for the graphics driver. It is a built-in Intel HD 2000 Graphics. I have actaully scoured these forums, and someone suggested using the beta drivers, version 8.15.10.2712. I have used this, and it still has the exact same amount of problems. I have also been reading that it may NOT be a graphics driver, there are other causes.

    Milos' steps were for the 0x0000001a error. He suggested it may have something to do with Norton. I need to know what the 3b and 1e errors are related to.

    I have no OEM manufacturer. As I said in this post, at the beginning, I BUILT this computer. I purchased the OEM software with the hardware I bought.

    Please, anyone. I need options. Windows is constantly saying it is not activated due to hardware changes, then going back some time later saying it is activated.

    I ran MGADiag.exe when it says it isn't activated. There are NO file errors, and it can't find anything wrong. This is a huge problem. The restarts are still frequent, plus the laundry list of other errors I have posted.

    PLEASE, whomever is going to respond to this thread, PLEASE re-read ALL of what I wrote. There are dozens of errors per day not just BSOD, but all kinds of apps. This install of Windows is less than a month old; all brand new hardware, top of the line. I need to get to the root of these problems. Is this a hardware issue? If it is, I need to figure out which piece of hardware.

     
  • Tuesday, May 15, 2012 5:20 PM
     
     
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    I would suggest you to run the Microsoft Genuine Advantage Diagnostics Tool and copy and paste the results in a reply for further analysis:
    http://go.microsoft.com/fwlink/?linkid=52012

    Hope this helps, Gerry

     
  • Tuesday, May 15, 2012 5:32 PM
     
     
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    Ok. I have the tool, and run it, but I didn't notice anythign out of the ordinary. Here are the results.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-94YGM-R69PK-GG6RX
    Windows Product Key Hash: ZZbuPy9h5FJANDR5XGacQTeQNvE=
    Windows Product ID: 00359-OEM-8703881-22706
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {82A16838-A6E3-467B-B726-8D64697234E0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{82A16838-A6E3-467B-B726-8D64697234E0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GG6RX</PKey><PID>00359-OEM-8703881-22706</PID><PIDType>3</PIDType><SID>S-1-5-21-997787502-1023845727-748116646</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3202</Version><SMBIOSVersion major="2" minor="6"/><Date>20120217000000.000000+000</Date></BIOS><HWID>45433707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65749</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-038-822706-02-1033-7601.0000-0912012
    Installation ID: 016450347982299242996122773496831114569385122230387181
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GG6RX
    License Status: Additional grace period (KMS license expired or hardware out of tolerance)
    Time remaining: 1260 minute(s) (0 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 5/15/2012 1:31:06 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:31:2012 02:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAgABAAAAAgABAAEA7r5mvv4LGl0ekTDhDqesi7ziHaQKli5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      SSDT   SataRe  SataTabl
      SSDT   SataRe  SataTabl
      SSDT   SataRe  SataTabl
      DMAR   INTEL   SNB
      BGRT   ALASKA  A M I

     
  • Tuesday, May 15, 2012 6:47 PM
     
     
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    Jeremy

    BIOS valid for OA 2.0: yes, but no SLIC table!

    Try updating your BIOS:
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/4a9ea4de-b33c-421f-a55a-679598612817

    Hope this helps, Gerry

     
  • Tuesday, May 15, 2012 10:51 PM
     
     
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    Gerry,

    I have just updated the BIOS. The new BIOS was JUST released 6 days ago. I am rebooting that computer as we speak.

    This MAY correct the WGA issues, but what about the 3b, 1e, and 1a errors? Will this correct that? What about Internet Explorer jscript9.dll crashes every few page views? What about the COM Surrogate errors? Will this correct all this as well?

    Jeremy

     
  • Tuesday, May 15, 2012 11:14 PM
     
     
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    Hi Gerry,

    After doing the BIOS update, the specific line you addressed in the MGADiag.exe file output, BIOS valid for OA 2.0:yes, but no SLIC table, has stayed the same.

    Jeremy

     
  • Tuesday, May 15, 2012 11:50 PM
     
     
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    "jeremyp52" wrote in message news:75f186c8-8795-4f1a-87c7-ab09bfcd8f0f...

    Hi Gerry,

    After doing the BIOS update, the specific line you addressed in the MGADiag.exe file output, BIOS valid for OA 2.0:yes, but no SLIC table, has stayed the same.Jeremy

    That has nothing to do with anything - you have a KMS license, which will require a SLIC table to be valid, *if present*. If the table is not present then it becomes irrelevant.
     
    The problem is with the Licensing data -
    License Status: Additional grace period (KMS license expired or hardware out of tolerance)
    you have to re-activate against your organisation's KMS server.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
  • Wednesday, May 16, 2012 2:45 AM
     
     
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    Noel,

    I do NOT have volume licensing. I bought this at Micro Center, locally in Columbus Ohio. This is an OEM copy I purchased when I bought all this new hardware. Didn't you notice at the BEGINNING of this thread that this is a computer that i just built for my parents? Not an enterprise computer, not a school, not an office. My parents. At their home.

    As I read the message you are quoting, it also says "or hardware out of tolerance," which is the message I am getting in the balloon pop-up. It says you're hardware has changed, and Windows needs to be reactivated.

    Don't you think, (rhetorically, to anyone reading this), that this activation/reactivation issue may be a part of a BIGGER PROBLEM, like the 3 known BSOD, the constant crashing of IE, the COM Surrogate errors. How about the constant 20+ APPCRASHes per day??

    I say this with all respect to those on this forum. I am not the smartest when it comes to computers by any means. I am trying to fix a computer for my parents. Most people who are replying to this thread do not appear to be reading my problem fully. No one has addressed the problem as a whole. Everyone is piecing it out, and it isn't the important parts.

    Activation issues started AFTER all the other issues. My guess is it's a secondary symptom of something larger.

    I need people to read the thread ENTIRELY before replying. Thanks for your help.

     
  • Wednesday, May 16, 2012 7:48 AM
     
     
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    Jeremy

    I am wondering about malware.  Are there any symptoms to suggest the presence of something like the Google Redirect Virus?
    http://www.pcthreat.com/parasitebyid-8034en.html

    Hope this helps, Gerry

     
  • Wednesday, May 16, 2012 2:35 PM
     
     
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    "jeremyp52" wrote in message news:bc1140db-f313-4e0e-8477-fa14eeea7962...

    Noel,

    I do NOT have volume licensing. I bought this at Micro Center, locally in Columbus Ohio. This is an OEM copy I purchased when I bought all this new hardware. Didn't you notice at the BEGINNING of this thread that this is a computer that i just built for my parents? Not an enterprise computer, not a school, not an office. My parents. At their home.

    .

    Ooops - sorry - you are correct (late-night computing is not the best)
    Let me try again, then
    You have significantly changed hardware - at least as far as WGA is concerned, and will have to re-activate by phone.
     
    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
  • Thursday, May 17, 2012 9:06 PM
     
     
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    Gerry:

    I do not this to believe the case. Before Norton was removed, I ran a scan (as one is done frequently anyway), and the install is so new, and they have never ventured onto "dangerous sites."

    Noel:

    My guess is you have chose not to read my entire thread. Activation issues start later, and aren't the main issues. Didn't you read that Windows RE-ACTIVATES itself, without actually reactivating online or from my intervention? I need help with 20+ errors a day! Don't worrya bout activation issues, it is a sympton. If you have the flu, you have a fever, chills, sour stomach, etc. Each is part of the bigger issue of the flu. I need to know what the bigger issues are.

    Please, stop addressing the activation issues and let's focus on the bigger issues at hand. If I need to buy new hardware, I need to know what to buy. All this is new, and I need to know who to contact for warranties. I have given everything I have. BSOD dump files, a fully, extremely detailed explanation of what is happening on this computer. Let's put the pieces together and find the solution.

    Should I just reinstall Windows? I am worried if it is hardware related, this will continue to happen.

     
  • Thursday, May 17, 2012 9:23 PM
     
     
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    Jeremy

    How do any of us know what is a "dangerous site"? Some are more obvious than others but anyone can easily be caught unawares.

    Running a Norton scan would not necessarily detect all malware. Before posing my question to you I read a number of post covering SYMEFA64.SYS errors and believe me it is a persistent and frequently reported error. The problem is that there is no common theme to the reports. It was those reports which prompted my thought.

    It is always sensible in this situation to run a check for malware

    Boot the computer to safe mode with networking and download and install Malwarebytes (freeware version for home users only), update definitions and run in safe mode. Disable other security software whilst you are doing scans.
    http://www.computerhope.com/issues/chsafe.htm

    http://www.malwarebytes.org/products/malwarebytes_free

    Download and run SuperAntiSpyware (Free Edition)
    http://www.superantispyware.com/download.html

    Hope this helps, Gerry

     
  • Sunday, May 20, 2012 2:53 AM
     
     
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    Hi Gerry,

    I really do appreciate your help on this, and your suggestions make some sense.

    I decided, however, in the end I would wipe the computer and start again. What I discovered was something before that I forgot about, and had discounted. During install, specifically the "Completing Install..." step, the computer does not complete the install. I use the term freezes loosely, as the mouse is still active and the ... animation still runs, but at about 75% complete it does freeze the install. I completely forgot it did this last time. Last time, I restarted it, and the install finished. This leads me to believe one thing. This is indeed a hardware issue. In light of trying to save myself bunches of money having some computer shop diagnose which specific piece of hardware is bad, is there any way based on the dump files I provided we can figure out which hardware is bad?

    Thanks,

    Jeremy 

     
  • Sunday, May 20, 2012 4:59 PM
     
     
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    Hello Jeremy,

    1. You can test RAM and HDD yourself (memtest and diagnostic tool from HDD vendor's site)

    2. I would suggest to borrow OEM DVD to exclude possibility of faulty original DVD.

    3. If neither 1 and 2 is the case, then search the motherboard vendor's support forum.

    Regards

    Milos


     
  • Sunday, May 20, 2012 5:42 PM
     
     
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    Jeremy

    What are using the reinstall Windows 7? It could be that which causing the problem. Milos is also making the same point.

    Hope this helps, Gerry


     
  • Monday, May 21, 2012 12:57 AM
     
     
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    Hello Milos:

    I will run all tests here soon. I happen to have another OEM Windows Pro DVD here with me, so I will be using it.

    Gerry:

    I am using the Windows 7 OEM DVD. Again, I will be using another DVD to try the install.

    If nothing else, I have a feeling that it is the motherboard, as I have already RMA'd one of them. The first one I got had a defective A2 RAM slot, which after I googled it, was a common problem with this particular model. The new one has all RAM slots working, but who knows.

     
  • Wednesday, May 23, 2012 3:24 PM
     
     
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    Follow-up:

    I was certain I had no memory issues, as I ran Windows Memory Diagnostic Tool and it passed. However, I downloaded Memtest86+, and I am only 33% complete. Already I have 329,728 errors. My issue will be if this is a true RAM issue, or a motherboard controller issue. Additionally, I will need to re-run the tests with only one of each RAM chip in to determine if it is in fact the RAM, and which one, or both are having these issues.

    Thanks for all input.

     
  • Wednesday, May 23, 2012 4:06 PM
     
     
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    The Windows memory test is really only a quick guide, rather than a full stress-test.

    To do a really proper job, you should take the sticks to a test-bed, and get them checked there.

    There's always the possibility that each stick will check out fine on their own, and it's only the combination which fails - or that one of the sockets has a little dirt which is obstruction a contact.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • Wednesday, May 23, 2012 4:50 PM
     
     
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    What is a test-bed?

    I have heard about that, where the sticks individually are fine, but only together they produce errors. I am also told that trying each individual stick in each of the 4 slots on the board will help to determine if it is a slot issue, or a RAM issue.

     
  • Wednesday, May 23, 2012 5:12 PM
     
     
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    Jeremy

    Memory testing may prove memory is defective but it does not prove it is not defective. The other simple way to test is to physically swap memory in and out.

    Hope this helps, Gerry

     
  • Wednesday, May 23, 2012 5:33 PM
     
     
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    Couldn't agree more Gerry. As mentioned earlier in this thread, I had to return this motherboard and exchange it due to a faulty RAM slot bank (the two B slots, I believe), which after googling, seems to be a common problem. My issue before is that the slot was non-funtional, period, and the computer wouldn't even POST with a RAM in either of those two slots. I am curious if this is a "milder" version of that same issue, whereas it sees this RAM, and POSTS, but it is riddled with errors. Or perhaps it is simply the RAM that is bad.
     
  • Wednesday, May 23, 2012 5:50 PM
     
     
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    "jeremyp52" wrote in message news:07399323-8b09-4a67-8fa6-e1a0e9c9e825...

    What is a test-bed?

    I have heard about that, where the sticks individually are fine, but only together they produce errors. I am also told that trying each individual stick in each of the 4 slots on the board will help to determine if it is a slot issue, or a RAM issue.

    A piece of hardware constructed specifically to test RAM - there aren't too many around.
     
    you should check the motherboard manual to see what the preferred way to put a pair of sticks in 4 slots is - especially if the two sticks are not identical. Some boards will interpret specific slots as paired, and will attempt to run both sticks at the same configuration no matter how dissimilar they are.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
  • Wednesday, May 23, 2012 6:41 PM
     
     
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    Jeremy

    Was all the memory purchased at the same time and specifically for the computer?

    Hope this helps, Gerry

     
  • Wednesday, May 23, 2012 8:16 PM
     
     
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    Noel,

    As listed in my original system specs at the top, the two sticks are identical. They are being run dual-channel, i.e. slot A1 and B1, as per motherboard specs.

    Gerry,

    Yes, the RAM was purchased at the same time as the motherboard. I purchased a set that was listed in the motherboard's approved hardware, model number and everything.

     
  • Wednesday, May 23, 2012 8:31 PM
     
     
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    Sorry - missed that.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • Wednesday, May 23, 2012 8:47 PM
     
     
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    Jeremy

    Was the RAM and motherboard bought locally or on line? You are going to have to talk to the supplier.

    Hope this helps, Gerry

     
  • Wednesday, May 23, 2012 8:50 PM
     
     
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    Locally,  but I believe it is just over the 30 day mark for exchange. I will probably have to RMA thru ASUS and Corsair, but my problem with that is I need to know EXACTLY which is the problem, the motherboard or the RAM. I will continue to try to limit it down.
     
  • Thursday, May 24, 2012 4:07 PM
     
     
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    After testing each RAM chip individually, I discovered two things:

    1. One RAM stick is bad. The other has not thrown one single error on Memtest.
    2. My A2 RAM slot on my motherboard is bad.

    It would appear I need to make contact with both Corsair and ASUS, and RMA both parts.

     
  • Thursday, May 24, 2012 4:47 PM
     
     
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    Ouch! - I hate it when that happens!

    There's a possibility that one caused the other - I would RMA both sticks just in case (since they were supposed to be a matched pair you have good reason anyhow)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth