Windows 7 x64 hangs on boot - bad driver?
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Wednesday, November 21, 2012 5:27 AM
My Windows 7 Professional x64 hangs on boot, but it will boot into safe mode. However, when booting into safe mode with networking I cannot access the Internet for some reason. I've tried startup repair, system restore, hardware diagnostics, and a bunch of other stuff all to no avail. In the error messages I read something about a bad driver, but it doesn't say which driver (that I could tell) so how am I supposed to figure that out to correct the problem?
Thanks!
All Replies
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Wednesday, November 21, 2012 6:52 AMCould be it's the driver for your ethernet that is bad. I'd delete it in safe mode and then re-boot and see if it lets you in to windows.
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Wednesday, November 21, 2012 6:57 AM
IMHO: Correct procedure when boot hangs is Last Known Good (LKG). In this case you boot into previous working status (this procedure is used when wrong driver has been installed)
If you get into safe mode, then LKG is not the case. I would recommend to set logging boot processes in F8 menu and analyze it.
When you get into safe mode, then you can/should:
1. Look into Event log for errors and warnings and analyze it.
2. Look into Device manager and check that there are not unknown devices
3. Return to previous restore point.
Rgds
Milos
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Wednesday, November 21, 2012 7:29 AM
IMHO: Correct procedure when boot hangs is Last Known Good (LKG). In this case you boot into previous working status (this procedure is used when wrong driver has been installed)
If you get into safe mode, then LKG is not the case. I would recommend to set logging boot processes in F8 menu and analyze it.
When you get into safe mode, then you can/should:
1. Look into Event log for errors and warnings and analyze it.
2. Look into Device manager and check that there are not unknown devices
3. Return to previous restore point.
Rgds
Milos
Device Manager shows no unknown devices.
Restore to previous restore point didn't solve anything nor did Last Known Good config.
This is what I see in event viewer:
The 7001 error gives the following information:
"The computer browser service depends on the server service which failed to start because of the following error:
The dependency service or group failed to start"
The 7026 error reports:
"The following boot-start or system-start driver(s) failed to load:
discache
GizmoDrv"
The 10005 error shows:
"DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server:
{000C101C-0000-0000-C000-000000000046}"
and warnings...
I think it would really help to get Internet working in safe mode.
Any ideas?
Thanks.
- Edited by Tank Wednesday, November 21, 2012 5:16 PM
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Thursday, November 22, 2012 1:13 AMI gave up and tried to do a new install of Windows 7 Professional x64. It hangs on the completing installation portion every time I try it. I'm now looking at possible hardware issues - most likely a hard drive problem. I'm testing my hard drives now.
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Thursday, November 22, 2012 8:07 AMYou can reduce the RAM, update the BIOS and chipset to check the result.
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Saturday, November 24, 2012 7:47 PMI have tested the hard drives and memory - they all came out good. I pulled memory in different orders and still had same issues. I can install and run Linux with no issues. I can't get a good Windows install now because it always hangs on the "completing installation" part. I broke the RAID - same result. I pulled the video card as well with the same result. At this point I can only assume it's a Windows driver incompatibility.
- Edited by Tank Saturday, November 24, 2012 7:49 PM
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Tuesday, November 27, 2012 2:33 PM
Hi,
I would like to suggest you remove all the unnecessary hardware from your computer, only inset one memory card, remove the video card if the mainboard has build-in video interface... Then to refresh install the OS again. If still fail, try to replace the hard disk or installation DVD, or mainboard.
“Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.”
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Friday, November 30, 2012 3:33 AM
I've been working on this for a couple of weeks now and spent all day with Microsoft support. I should be getting a call from tier 2 support tomorrow morning as they have not been able to solve my problem. Here are some other things I've tried:
*Pulled out memory sticks in different orders (including just one left) = same issue
*Tried a new hard disk = same issue
*Tried pulling my video card and using onboard video = same issue
*Tried putting SATA controller in the BIOS to something other than RAID (tried IDE and AHCI) = same issue
As I said before, Linux installed and ran fine. I even pulled out my old recovery CDs from when I first bought the computer (HP Pavilion) and restored Windows Vista Home Premium (what my computer originally came with). Surprisingly Vista ran just fine with no issues. I tried upgrading to Windows 7 Ultimate at that point. Before doing so I ran the upgrade advisor and the only device issue I had was with my NIC from Realtek. I had some programs that would not be compatible, but my NIC was the only device issue. I downloaded the Windows 7 driver from the Realtek web site, but I don't see an option to put it in during install so I have not been able to use it. During the upgrade process I got further in the installation, but on the last reboot that it does to complete the installation I got a little bit of a freeze on the "rebooting to complete installation" screen and then it blue screens with the following screen:
I will follow up with more tomorrow if Microsoft can figure anything out. I find it strange that Vista works, but 7 doesn't even though I had 7 running for more than 2 years on this machine. Maybe it's a driver issue? Not sure.
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Tuesday, December 25, 2012 6:21 AMHi, i am just following up to check how things are going, Any updates from the Microsoft tier 2 support?
“Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.”
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Sunday, December 30, 2012 10:49 PMTier 2 called back but by that time I had already installed Windows 8 and it worked fine. The support rep was surprised Windows 8 installed without any issues because he said it is mostly based on Windows 7. However, I am not happy with Windows 8 and will be revisiting this issue soon to put Windows 7 back on. I'll have to re-open my incident with Microsoft.
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Monday, January 07, 2013 2:30 AM
After several more hours I finally resolved this issue! It was simply a matter of removing my TV Tuner card. Worked like a champ after that. Pretty lame that Windows 8 (along with EVERY other OS that I tried - including Linux) worked fine with it, but Windows 7 choked big time. For reference, my computer is an HP Pavilion Elite m9300t multimedia desktop (hence the TV Tuner card). I sure hope this helps someone else.
Thanks.
- Marked As Answer by Tank Monday, January 07, 2013 2:31 AM
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