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Is there anyway to find out why my computer crashed?

Answered Is there anyway to find out why my computer crashed?

  • Thursday, February 11, 2010 12:13 AM
     
     
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    Hi, i have a brand spanking new desktop PC with Windows 7 bit 64 bit preloaded.

    It's about 2 weeks old now and yesterday, the computer just crashed! It just switched off all by itself without warning (as if there was a powercut) 

    I've checked the temps of the hard drives and CPU and they are fine... but would liek to know why it crashed.

    Could it have been a hardware failure? If so, i'd liek to take it back and get it fixed as it's still under warrenty.

    Thanks in advance.
     

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  • Thursday, February 11, 2010 7:29 AM
     
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    Hi,
    I have some points to confirm. When and how did the crash happen? Were you playing a game or trying to launch a program? Are there any error messages when you restart your computer?

    There’re a lot of reasons to cause the crash of your computer. I will tell you some, and you can check your computer.
    If the computer failed to pass the POST, pls record the beep and check it in the manual for detailed error.
    First, it may be caused by your memory or the display card. When your computer have run for a long time, it may crash if your memory or display card is not stable enough.

    Second, it may be caused by your CPU temp. Although you said you have checked your CPU, but the check must happen after a period of time. Your motherboard may have overheating protection.

    Third, it may be caused by some virus or your computer is attacked by someone. The virus may force your computer to shut down. You can use some anti-virus software (such as Norton) to perform a full scan.

    After you enter your system, pls do the steps below to collect a mini dump file.
       =================
    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
     
    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:
     
    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
    2. Go to your Desktop, right-click on it and create a new folder named "Dump".
    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    Pls upload the file to your skydrive (public folder). If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data.

     
  • Monday, October 18, 2010 12:02 PM
     
     
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    Hi Leon,

    I came across this thread, and was wondering if you can provide me with assistance. I keep getting the blue screen of death... Do you think you can help? Here is the link to my dumb files uploaded on my skydrive.


    http://nw31ag.bay.livefilestore.com/y1pzRjMBtDfaZv7OvjuSUfYNAi5_9r4lTKQK5cjbcwlVvuU0RTMXs556V97z6BGiO57xVVEuhcw9jV97K9GFkk5M7USYDjthErB/DUMP%20FOLDER.zip?download&psid=1

    • Edited by AdminCasper Monday, October 18, 2010 12:03 PM Blue Screen of Death
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  • Monday, October 18, 2010 2:15 PM
     
     
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    AdminCasper, the recent crashes appear to be caused by the kmxfw.sys, which appears to be is a driver for CA Antivirus.

    Try uninstalling CA Antivirus and see if the blue screens resolve.

    Afterward you can reinstall CA Antivirus using the latest version or go with other security software such as Microsoft Security Essentials

    If any BSODs reoccur I would suggest to start a new topic for clarity and better help.

    Include a link to the minidump files.  

     
  • Tuesday, January 24, 2012 3:29 PM
     
     
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    Good day, I'm having some problems with my Laptop, Windows 7 64-bit Home-premium
    it gets random bluecreens all over the place, when playing Games WoW, Skyrim ,L4d Etc...
    also just when it's been on the desktop not doing anything for some time, .....
    and it also bluescreened when i was typing this and there was nothing open except my
    internet browser, but i now made the folder, so the next time i crash, i will be able to let u see it
    even though i do not know how to contact you, if there is any way to send you personal messages,
    or you can contact me on my Secondary email adress "Asmodeus.Cruentus@gmail.com"

     

    Thanks in Advance!

     

    Asmodeus

     
  • Tuesday, January 24, 2012 4:17 PM
     
     
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    Hi Asmodeus Cruentus,

    What I would suggest is to start a new thread on the problem to get the best help.

    And it may help if you could provide the minidump files in the C:\Windows\Minidump folder which you could upload and share using Windows Live SkyDrive or similar site.

     

     
  • Tuesday, January 24, 2012 4:19 PM
     
     
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    A starting point for blue screen troubleshooting,
     
     
    If you would like help with analysis, please upload the dumps and post a
    link,
     
     
    -- Mike Burr
    Interesting Reading on Technology and Finance
     
  • Thursday, January 26, 2012 12:40 PM
     
     
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    I just uploded them like 5 minutes ago now, please, if you can, be so adorably kind to check them out and tell me what's wrong with my baby
    I can't handle seeing it like this, its dying and it is making me so sad, and i just want my baby to be okay D:
     
  • Friday, January 27, 2012 3:23 PM
     
     
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    I just uploded them like 5 minutes ago

    Can you post a link to the minidump files? Make sure the files a in a "public folder" "shared with everyone".
     
  • Friday, February 24, 2012 1:13 AM
     
     
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    I am having a similar problem, if you could help me out that would be great! ....https://skydrive.live.com/?#cid=CE241783A742E1D7
     
  • Saturday, February 25, 2012 8:39 PM
     
     
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    Hi matthew_jacobs,

    The driver which caused the crash was the klif.sys:

    BUCKET_ID:  X64_0x7E_klif+4485c

    The klif.sys is a Kaspersky driver so try uninstalling Kaspersky and see if the crashes resolve.

    Afterward you could reinstall Kaspersky using the latest version or go with other security software such as Microsoft Security Essentials. 

     
  • Friday, April 13, 2012 10:06 AM
     
     
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    Hello all,

    My computer crashed 2 days ago. While I was using it and installing a downloaded game, some weird lines started appearing on the screen, and on the next reboot I was greeted with the Blue Screen Of Death, not being able to boot the computer. I am using Windows Vista, and I know this is a Windows 7 forum, but I wasn't able to find any help. I am writing for my computer in Safe Mode, barely being able to see due to those weird lines n the screen with weird colours and poor resolution. I have uploaded my Minidump files to SkyDrive:

    https://skydrive.live.com/redir.aspx?cid=ba974f0de5f36807&resid=BA974F0DE5F36807!148&parid=root

    Let me know if you can't read them. Please help me find out what caused my problem, or redirect me to the appropiate forum.

    I have deleted the downloaded game and uninstalled it, and Avast, after many long scans, does not find any infected files. 

     
  • Saturday, April 14, 2012 2:41 AM
     
     
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    Hi paperplane65,

    The minidump file showed a VIDEO_TDR_FAILURE (116) stop error referencing the nvlddmkm.sys (NVIDIA display driver):

    BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

    Here is some general information on the error:

    http://technet.microsoft.com/en-us/query/ff557263

    You could try uninstalling and reinstalling the display driver using the most recent version available.

    However if you had display issues in Safe Mode then the problem is quite possibly hardware and specifically with the display adapter.

    There have been some reports of issues with the display adapter with the VGC-LA3:

    http://www.nvidiadefect.com/sony-vaio-vgc-la3-with-nvidia-go-7600-lack-of-info-t562.html

    Consider contacting Sony on the issue.



    • Edited by auggyMVP Saturday, April 14, 2012 2:44 AM
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  • Sunday, April 15, 2012 4:14 PM
     
     
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    Dear auggy,

    Thank you very much for your quick reply.

    Thank you for the information you gave me on the origin of my computer's problems. It does seem to be the NVIDIA display driver causing the error, as during one of my many reboots the display had lost the annoying vertical bars in Safe Mode, and on the next reboot in Normal Mode the computer actually booted up without problems. Unfortunately this was an isolated case, and after 5 minutes of use the computer went back to it's crashed state described in my previous post.

    I have tried to fix the problem by downloading the latest driver from the NVIDIA website, but the installation wizard did not find a compatible hardware. I double-checked if I downloaded the right driver (which was the case), and after some research on the web it turns out that I need a driver distributed by Sony. I looked around their website and again a Google search, but I couldn't find it, and doesn't seem like Sony has released one.

    If it is a hardware issue, then I will probably give up, as the computer is quite old, and I will have to pay for a repair, quite expensively according to the forum you have led me to and some research. I will have to buy another computer, and even though this one was, as i said before quite old, it is still very annoying having to replace quite expensive equipment every 4-5 years.


    I will try to call Sony, but they are only open on weekdays, so it will have to wait for monday.

    Once again thank you for your advice, analysis of my dump file, and quick reply.

    paperplane65

     
  • Monday, April 16, 2012 12:50 AM
     
     
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    You're welcome.
     
  • Monday, April 16, 2012 4:46 PM
     
     
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    Hi All,

    Would you be able to help me with a similar problem as well?  I'm getting constant blue screen.  Here is the link to my dump files:

    https://skydrive.live.com/#cid=181728EBBE890F67&id=181728EBBE890F67!125

    Thank you! My internal company tech support I've had a ticket in for weeks and have not gotten any help yet!

     
  • Thursday, April 19, 2012 12:13 PM
     
     
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    Hi Bpedersen,

    Are you still having issues?

    If so, you may want to start a new topic.

    Also, the link to the dump files does not appear to work.

    Make sure the dump files are in a "public folder" "shared with everyone".

     
  • Tuesday, May 15, 2012 12:01 AM
     
     
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    Hi Auggy

    I have been having a crash every week or so and came across this site (thankfully) where I hope you guys can tell me what is going on.  I turned on the mini dump setting about a week ago and today the crash happened again.  I went into the SystemRoot per the instructions but when I try to copy the mini dump file (there's only one) to the desktop or another directory, I get a message "You require permission from Administrators to make changes to this file."  The problem is, there is only one user account set up on this PC and it's an administrator account.  I just confirmed that.  Any ideas?

    Thanks,

    Mike

     
  • Tuesday, May 15, 2012 2:10 PM
     
     
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    Try copying the minidump file(s) this way:

    First, create a folder on the Desktop and call it Minidumps

    Then open the C:\Windows\Minidump folder and do the following:

    Organize > Select All > Organize > Copy

    The open the Minidumps folder on the Desktop do the following:

    Organize > Paste

     
  • Tuesday, May 15, 2012 10:32 PM
     
     
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    thanks, here is a link to the file:

    https://skydrive.live.com/redir.aspx?cid=4c81089bb4a38855&resid=4C81089BB4A38855!107&parid=root

    thanks so much

     
  • Wednesday, May 16, 2012 2:28 AM
     
     
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    The minidump file showed a VIDEO_TDR_TIMEOUT_DETECTED (117) stop error referencing the atikmpag.sys.

    Try uninstalling the ATI display adapter driver and install the latest version or roll back to a previous version that worked without issue.

    If problem persists I would suggest to start a new topic on the issue to get better, more focused help on the issue.


    • Edited by auggyMVP Wednesday, May 16, 2012 2:28 AM
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  • Wednesday, May 16, 2012 3:10 AM
     
     
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    thanks i will try those.  really appreciate it!
     
  • Wednesday, May 16, 2012 8:11 AM
     
     
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    Hi Auggy,

    I came across this thread when trying to search for solutions on computer crashes.
    And I was wondering whether you can help me on mine too.

    My computer occasionally crashes when I tried to run many programs at once. It doesn't have to be programs, when I tried to open tabs in my Internet Browser, my computer crashes as well.

    Here's my link to my skydrive
    https://skydrive.live.com/redir.aspx?cid=c493b8265e22d688&resid=C493B8265E22D688!1215&parid=C493B8265E22D688!1168

    Thank you so much.
     
  • Thursday, May 17, 2012 1:58 AM
     
     
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    Hi dread89,

    The minidump files showed various stop errors such as SYSTEM_SERVICE_EXCEPTION (3b) and PAGE_FAULT_IN_NONPAGED_AREA (50).

    Because the cause of the errors is not obvious I would suggest you start a new topic on the issue to get better help.

    I would suggest though, if you haven't already, check the physical RAM with a memory tester such as Memtest86+ or Windows Memory Diagnostic.

     
  • Thursday, May 17, 2012 11:18 AM
     
     
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    Hi auggy.

    Thanks for your reply. I understand and I shall do that.

    Thank you once again

     
  • Thursday, May 17, 2012 11:24 PM
     
     
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    You're welcome.
     
  • Sunday, June 24, 2012 7:50 PM
     
     
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    Hi Leon 823 My pc keeps crashing whenever i open World of warcraft client and try to login/play. 

    i have read what you put in an article and decided this is the best thing for me.

    https://skydrive.live.com/?cid=181728EBBE890F67&id=181728EBBE890F67%21125#cid=8FD5A6795E6C3CE4&id=8FD5A6795E6C3CE4%21107

    this is a link to all of my dump files. Could you please help me asap as this problem is extremely frustrating.

    Thanks so much for the help in advance :)

    Max

    ps. i have tried adding fans into my pc to cool it down, evcerything is running at a cool temprature and yet this still persists, 

    i have also reinstalled WoW and the problem has not gone away.

     
  • Wednesday, July 11, 2012 11:26 AM
     
     
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    my computer is crashing 

    this is my dump link

    https://skydrive.live.com/?id=root&cid=55bb828f31cde835&group=0&qt=&did=http://pvt-act-3-blu.mesh.com/u/TIET2OPSMJJANRMXRLUXIW5UUU/c/4BJJ5N2AIK4TB7ZUX5AG3E4RYM&ft=&sb=1&sr=0&d=1&iabch=1&lid=&caller=55BB828F31CDE835&path=1&si=0&ps=100&pi=5&m=en-IN&rset=web&lct=1&v=0.1676569578703493&canary=woA7jAcJM7Dl%2BWVI1TjWiLaHVJ1KCrEEf4GLba4uoNo%3D0&callback=wLive.Core.DataRequest.dataRequestCallback_0&_=1342003116904#cid=55BB828F31CDE835&id=55BB828F31CDE835%21106&sc=documents

     
  • Wednesday, July 11, 2012 11:33 AM
     
     
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    On Wed, 11 Jul 2012 11:26:35 +0000, kiranhop wrote:
     
    >
    >
    >my computer is crashing
    >
    >this is my dump link
    >
    >
     
    Please stick to your own thread.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
  • Thursday, October 04, 2012 5:12 AM
     
     
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    my computer is crashing

    i am using window 7 enterprise 64bit

    this is my dump link

    https://skydrive.live.com/#cid=7B607D3568395BCD&id=7B607D3568395BCD%21181


    • Edited by Sharon Chia Thursday, October 04, 2012 5:13 AM
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  • Thursday, October 04, 2012 7:18 AM
     
     
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    my computer is crashing

    i am using window 7 enterprise 64bit

    this is my dump link

    https://skydrive.live.com/#cid=7B607D3568395BCD&id=7B607D3568395BCD%21181



    PLease start a NEW thread of your own - this one is already marked as Answered, and will be ignored by most

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • Monday, October 08, 2012 7:39 PM
     
     
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    Yep, only those of us who look at the forum with NNTP would see it...
     
  • Thursday, December 13, 2012 1:24 AM
     
     
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    Hi, I've been having a similar problem with my Alienware m15x, here is the dump folder: https://skydrive.live.com/redir?resid=DB6B9570591F1586!128&authkey=!AFDs0mBkVqtJag8

    My computer has been crashing on after start up and I'd really like to know why, I've got a paper due this week that needs to be written.

    Thank you!